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1488 posts

Uber Geek
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  Reply # 550429 26-Nov-2011 21:35
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I noticed this for the first time when the new revamped Porirua store opened a month or so ago. I wasnt sure if this was just for their opening specials but obviously its new policy...

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  Reply # 550434 26-Nov-2011 21:51
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It should be returned in the same condition as it was purchased, otherwise it shouldn't be able to be returned.


hit the nail on the head :D




gz ftw


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Wannabe Geek


  Reply # 554852 7-Dec-2011 09:31
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I think it's great that these retailers have these "policies" - 14 day change of mind/ right of exchange I think one should have the right to exchange -provided all packaging etc product in original condition yada yada. 

Realistically how often do you find yourself needing to exchange a product because it's "not suitable"?  Id prolly guess clothing would be on the most exchanged list. most of us do our research before  buying at retailers wether its under "price bracket" , "specs" "value for money" etc etc and then there are those that value the retailers' sales staff, they are their to help as well as offer a solution after knowing what the customers wants / needs are... I'm by no means saying that these guys know what we want, cause sometimes I don't even know what I want ...but if we do encounter those sales staff that advise us based on what spiff is on said product vs commission etc etc and only looking out for their best interest over the customers - therefore selling them a product that might not even be suitable etc (eg. No point buying a 59" tv for a single bedroom- room would be way to small for something of this size yada yada )  - I think in these cases yes the 14 day right of exchange is great... So I'm not to sure why dick smiths would no longer have this policy.... 

But then again from a retailers point of view - all those retailers that do offer money back within so many days - how often do u think they get that customer that comes into their store on a Friday for example because they have a "fabulous" wedding to attend that weekend and want that top of the range camera with all the best specs etc etc ( this is only an example btw) sales guy does a great job, maybe spends an hour + going through all the awesome cameras only to find they return for their money/ refund the following Monday with the reason being - " not suitable " ... Customer has all these "fabulous" photos uploaded on their pc + refunded that Monday, for them it's a win win... Not so much a win win for the counter staff who processed refund as he is prolly spending his time clearing these images of this fabulous camera  and getting item ready for resale. "return sticker" slapped on with reason " not suitable" and now trying to resell this item at rrp. Not so much a win-win there.  It's kinda like "borrowing" from a retailer lol that's just how I see it.

Besides keeping money in their businesses, the above paragraph is prolly one of many reasons why these right to exchange policies are changing... 

Just my take on it. The policies benifit the store/retailer and their true customers:)

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Ultimate Geek
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  Reply # 554862 7-Dec-2011 09:56
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It's always nice to have policies in place that can make a consumer feel at ease with their purchase, however it only takes a few to spoil that and make it uneconomical to continue.

I've seen it mentioned on these forums quite a few times in the past "...just get xyz from DSE, try it out, and if turns out that doesn't work then take it back as it must be something else".

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Master Geek
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  Reply # 554864 7-Dec-2011 09:59
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When i worked for NLG it was 14 day right of return the same as the policy states currently but it was not limited to just gift card, we were always told to try and get them to accecpt gift card but as it wasn't policy a lot would take the money / swap for another item instore.

i was working there till june/10

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Master Geek
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  Reply # 555046 7-Dec-2011 15:36
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sleemanj: Just further towards the dumbification of Dick Smith Electronics.  Sigh.  

Yep. I know they're getting out of selling components*, but I went in a few days ago hoping to find a small DC line plug and line socket. Nada.

I prefer to shop at Jaycar for this stuff now anyway, but the great thing about DSE was that they had so many outlets. Jaycar is hard to get to for me at the best of times.

Sigh indeed.

* I understand completely why they've got out of this- low turnover, low profit margin, niche market etc. And with staff that try to sell me twin&earth cable when I wanted two-core shielded. I mean, I don't expect the assistant to know the difference between an ohm and a farad but really...




I reject your reality and substitute my own!
- Adam Savage, Mythbuster

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