Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
1473 posts

Uber Geek
+1 received by user: 181

  Reply # 550429 26-Nov-2011 21:35
Send private message

I noticed this for the first time when the new revamped Porirua store opened a month or so ago. I wasnt sure if this was just for their opening specials but obviously its new policy...

1414 posts

Uber Geek
+1 received by user: 11

  Reply # 550434 26-Nov-2011 21:51
Send private message


It should be returned in the same condition as it was purchased, otherwise it shouldn't be able to be returned.

hit the nail on the head :D

gz ftw

3 posts

Wannabe Geek

  Reply # 554852 7-Dec-2011 09:31
Send private message

I think it's great that these retailers have these "policies" - 14 day change of mind/ right of exchange I think one should have the right to exchange -provided all packaging etc product in original condition yada yada. 

Realistically how often do you find yourself needing to exchange a product because it's "not suitable"?  Id prolly guess clothing would be on the most exchanged list. most of us do our research before  buying at retailers wether its under "price bracket" , "specs" "value for money" etc etc and then there are those that value the retailers' sales staff, they are their to help as well as offer a solution after knowing what the customers wants / needs are... I'm by no means saying that these guys know what we want, cause sometimes I don't even know what I want ...but if we do encounter those sales staff that advise us based on what spiff is on said product vs commission etc etc and only looking out for their best interest over the customers - therefore selling them a product that might not even be suitable etc (eg. No point buying a 59" tv for a single bedroom- room would be way to small for something of this size yada yada )  - I think in these cases yes the 14 day right of exchange is great... So I'm not to sure why dick smiths would no longer have this policy.... 

But then again from a retailers point of view - all those retailers that do offer money back within so many days - how often do u think they get that customer that comes into their store on a Friday for example because they have a "fabulous" wedding to attend that weekend and want that top of the range camera with all the best specs etc etc ( this is only an example btw) sales guy does a great job, maybe spends an hour + going through all the awesome cameras only to find they return for their money/ refund the following Monday with the reason being - " not suitable " ... Customer has all these "fabulous" photos uploaded on their pc + refunded that Monday, for them it's a win win... Not so much a win win for the counter staff who processed refund as he is prolly spending his time clearing these images of this fabulous camera  and getting item ready for resale. "return sticker" slapped on with reason " not suitable" and now trying to resell this item at rrp. Not so much a win-win there.  It's kinda like "borrowing" from a retailer lol that's just how I see it.

Besides keeping money in their businesses, the above paragraph is prolly one of many reasons why these right to exchange policies are changing... 

Just my take on it. The policies benifit the store/retailer and their true customers:)

453 posts

Ultimate Geek
+1 received by user: 27

  Reply # 554862 7-Dec-2011 09:56
One person supports this post
Send private message

It's always nice to have policies in place that can make a consumer feel at ease with their purchase, however it only takes a few to spoil that and make it uneconomical to continue.

I've seen it mentioned on these forums quite a few times in the past "...just get xyz from DSE, try it out, and if turns out that doesn't work then take it back as it must be something else".

89 posts

Master Geek
+1 received by user: 1

  Reply # 554864 7-Dec-2011 09:59
Send private message

When i worked for NLG it was 14 day right of return the same as the policy states currently but it was not limited to just gift card, we were always told to try and get them to accecpt gift card but as it wasn't policy a lot would take the money / swap for another item instore.

i was working there till june/10

242 posts

Master Geek
+1 received by user: 29

  Reply # 555046 7-Dec-2011 15:36
Send private message

sleemanj: Just further towards the dumbification of Dick Smith Electronics.  Sigh.  

Yep. I know they're getting out of selling components*, but I went in a few days ago hoping to find a small DC line plug and line socket. Nada.

I prefer to shop at Jaycar for this stuff now anyway, but the great thing about DSE was that they had so many outlets. Jaycar is hard to get to for me at the best of times.

Sigh indeed.

* I understand completely why they've got out of this- low turnover, low profit margin, niche market etc. And with staff that try to sell me twin&earth cable when I wanted two-core shielded. I mean, I don't expect the assistant to know the difference between an ohm and a farad but really...

I reject your reality and substitute my own!
- Adam Savage, Mythbuster

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40

Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36

Microsoft ices heated developers
Posted 6-Jul-2018 20:16

PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45

Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.