Sounds like a sales person simply 'ticking boxes' to increase his hitrate of warranty sales. A mate of mine used to work at Powerstore and said they were paid a bonus if they achieved a certain attachment percentage on warranty sales... Doing the 'ticking boxes' approach gets the sales person some 'cred' as well as increasing the chances of hitting a bonus. BUT, in theory, it'll reduce Dick Smith's bottom line. Something they apparently can't afford right now... As per NZ Herald article.
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Well I recently purchased a MacBook Air from HN, and I purchased the AppleCare Protection Plan with it. I paid $450 for this, when I registered the protection plan it didn't work and said there was a problem and to email Apple. I rec'd an email from Apple to say this registration for the protection plan had already been used by someone else on some other hardware. So I took it back to HN only find the price they selling it for is actually $399. When I finally got someone to help me I showed them the email from Apple and asked why I paid $50 more for my plan. The sale guy proceeded to tell me it was coz the one I purchased was the new version of care. When I asked him what the difference was he said there was no difference it was just newer. I explained it not software and therefore I shouldn't have paid extra. He didn't know what to say that, he left me with the CS person who was meant to look into it. Next thing I know I have Floor Manager telling me that the product Im having problems with is not even a product from their store and he proceeded to explain the difference between what I have and the one they sell. I explained I purchased it all from their store so they can't tell me it's not from there. The kicker to this is the serial number on the actual box and on my receipt is different. I think they have not realized when they were re-stocking and pricing their product they had rec'd an incorrect product and didn't notice. Since the sales rep or the counter person didn't notice when it was sold to me.
I now have to wait for them to go thru their video survelliance from the day of purchase to see what they sold me.
So very frustrating.....anyone else had a similar issue?
evo2nv: Well I recently purchased a MacBook Air from HN, and I purchased the AppleCare Protection Plan with it. I paid $450 for this, when I registered the protection plan it didn't work and said there was a problem and to email Apple. I rec'd an email from Apple to say this registration for the protection plan had already been used by someone else on some other hardware. So I took it back to HN only find the price they selling it for is actually $399. When I finally got someone to help me I showed them the email from Apple and asked why I paid $50 more for my plan. The sale guy proceeded to tell me it was coz the one I purchased was the new version of care. When I asked him what the difference was he said there was no difference it was just newer. I explained it not software and therefore I shouldn't have paid extra. He didn't know what to say that, he left me with the CS person who was meant to look into it. Next thing I know I have Floor Manager telling me that the product Im having problems with is not even a product from their store and he proceeded to explain the difference between what I have and the one they sell. I explained I purchased it all from their store so they can't tell me it's not from there. The kicker to this is the serial number on the actual box and on my receipt is different. I think they have not realized when they were re-stocking and pricing their product they had rec'd an incorrect product and didn't notice. Since the sales rep or the counter person didn't notice when it was sold to me.
I now have to wait for them to go thru their video survelliance from the day of purchase to see what they sold me.
So very frustrating.....anyone else had a similar issue?
I mentioned earlier in the thread that I brought a MacBook Air from Harvey Norman not long ago, the guy tried to force the warranty, etc. I don't intend to go there ever again if I can really help it. The service there has really deteriorated over the years, it used to be excellent.
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