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  Reply # 577134 4-Feb-2012 09:42
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mattwnz: I am actually having trouble with DSE at the moment. Trying to get something replaced under it's warranty, but they say the model is no longer available, and I would have to pay the difference if I want the equivalent new model. I got the original on special, but the newer model is not on special and is double the price I paid, and they are actually selling it for a lot more than the manufacturers own RRP. Anyone know if I do have to pay extra?

I have a similar issue.I bought a harmony remote 785 from DSE for $140 1.5 years ago (RRP was ~$300).

It developed a fault, googled the warranty and it has a 2yr warranty. 

Went into DSE and they said it only has 1yr warranty so out of luck.I tell them on google it says 2yr so they investigate and find their system has listed the incorrect warranty and it is in fact 2 yrs.

The logitech warranty is to replace or refund. I need to replace, and the 785 model is no longer stocked. Now they're offering to replace my 785 with a 700 which is a major downgrade so I declined .  I don't want a refund as my 785 was an amazing deal.I just want them to fix my 785!

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  Reply # 577319 4-Feb-2012 19:14
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If the model you need is available from the manufacturer, or even still covered by the manufacturer's warranty (and bear in mind the manufacturer is legally required to keep any spares necessary to be able to support a product for a reasonable time) then I would be inclined to use the fateful words "Consumer Guarantees Act". Technically if they replace it, it must be for one of the same or equivalent value - a downgrade from a $300 remote to a $200 remote would generally not be considered a like for like replacement. Alternatively, go around them and take it up with Logitech directly. They appear to have a priority support line for Harmony remotes -


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  Reply # 577402 5-Feb-2012 04:04
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sbiddle: Translated:

"The business isn't making any money so we're going to get rid of it"

Meh, I'd say it is more, "lets started offering what DSE does but as part of Big W but sell of DSE before we make the change". I've been able to get my head around the reason for having DSE given that the last time I was in Australia 'Big W' had pretty much already started offering many of the things DSE offered so it would be just a matter of time before the offerings expanded and covered more products. 

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  Reply # 578694 8-Feb-2012 13:55
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You could well be right Kawaii.
I find it quite interesting that DSE could be sold. A great example of a company that started out with a niche market selling components for electronic hobbists and now is almost as mainstream as Harvey Norman
Ok there is a bit more competition with Jaycar,JB hi fi etc but I'm guessing the profit cant be that significant.
But their prices are about the same as "most retailers" , I'm sure their staff are not paid too much and whilst they post me half a forest each year in marketing flyers I can't see why they would be loosing out.

I still try to support my local computer store but it's getting hard to go past the big online retailers of computer parts. ( once you trust them)

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