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47 posts

Geek


  # 644264 21-Jun-2012 13:54
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Loving Spotify premium - it's changed my music listening completely and I've found heaps of old favs and plenty of new music too.

One issue though - just got charged EUR9.99 (NZD$16.65) for the first months premium subscription after the 30 day trial period. Have logged an issue with Spotify but I suspect that it is because I'm using paypal and my default currency was set to EUR (not sure why). I've now changed it to NZD.

Also when I checked after seeing the EUR9.99 charge my subscription status on Spotify actually showed Euro9.99 would be charged unless my recurring payment method was cancelled, although everything else showed I'm registered in NZ. I tried selecting the 'change payment interval' option which showed '$12.99 per month', and clicked 'change' and now my subscription status shows the following -

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $12.99 on 2012-07-21 unless you cancel your recurring payment.

So hopefully that has covered next month's fee.

Anyone else had this one?



866 posts

Ultimate Geek


  # 644266 21-Jun-2012 13:58
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Yes I found that as well but changed in before getting charged.

 
 
 
 


47 posts

Geek


  # 650896 4-Jul-2012 20:45
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iamspark: Loving Spotify premium - it's changed my music listening completely and I've found heaps of old favs and plenty of new music too.

One issue though - just got charged EUR9.99 (NZD$16.65) for the first months premium subscription after the 30 day trial period. Have logged an issue with Spotify but I suspect that it is because I'm using paypal and my default currency was set to EUR (not sure why). I've now changed it to NZD.

Also when I checked after seeing the EUR9.99 charge my subscription status on Spotify actually showed Euro9.99 would be charged unless my recurring payment method was cancelled, although everything else showed I'm registered in NZ. I tried selecting the 'change payment interval' option which showed '$12.99 per month', and clicked 'change' and now my subscription status shows the following -

You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $12.99 on 2012-07-21 unless you cancel your recurring payment.

So hopefully that has covered next month's fee.

Anyone else had this one?


Update : response from Spotify -

"Thank you for your patience with this case.

I have an update about this now.
It seems like you can fix the payment amount by going to your account page and changing the the payment interval to monthly and it should then correct to says the subscription will renew at $11.99. You can do this by logging in here: www.spotify.com/account/subscription/

What I have also done is to include a code for a week of Premium for free. This will hopefully cover the difference for last month and give you a bit longer until you are charged again."

Good to get a response (albeit just saying what I did already) and a credit too.

569 posts

Ultimate Geek


  # 650909 4-Jul-2012 20:57
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iamspark: Loving Spotify premium - it's changed my music listening completely and I've found heaps of old favs and plenty of new music too.


I'm with you here. I've had it on my phone since it was released and am loving it. Both for old and new music. Sure there are some that don't appear in their catalogue, but most of those I couldn't find I already own and I use the desktop app to sort that out. My wife has now fallen for it too and we would both use it via the android app for 1-2 hours a day. 

Lee






433 posts

Ultimate Geek


  # 658791 19-Jul-2012 23:48
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I've been scratching my head the past week trying to figure out what a charge on my credit card statement was. All it said was East Melbourn $12.99.

I called the bank and asked if they knew what it was and they didn't know either. They said it was under the category "Athletic memberships & golf". They said they've also had others querying it and not knowing what it was.

It only just dawned on me that this was for Spotify. Hopefully posting here saves others from confusion too.




91 posts

Master Geek


  # 661124 24-Jul-2012 16:48
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I upgraded to Premium - when oversea travelling.  BTW you can only travel for fourteen days outside NZ using free version before you must upgrade t keep using.

That worked great - I was planning to upgrade so it just gave me the kick in the pants necessary.

I now have a problem - or at least could be a problem with the Mobile version (Android).

Says it is in offline mode - can't seem to get it back online so I can sync playlists, and download playlists for offline playing.

I have managed to do this before and the issue only seems intermittent - I suspect related to the Facebook authentication from mobile - which is always crapping out on me.

I found this solution on the net but wondered if anyone else had this problem and solved it.
http://www.spotify-forum.com/viewtopic.php?f=46&t=1915



91 posts

Master Geek


  # 661135 24-Jul-2012 17:01
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Actually just setting a password for Spotify allows me to connect NOT using Facebook - problem solved.

http://www.spotify.com/us/help/faq/devices/connect-devices/



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