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xpd

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  # 611914 19-Apr-2012 14:27
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Extra, youre confusing the original thread :) Stop posting your stats etc and let Phexx do his :)




XPD / Gavin / DemiseNZ

 

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  # 611916 19-Apr-2012 14:30
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Phexx:I see, can I ring them up and organise this? Would be great if this issue can be fixed.


Have a read of sbiddle's blog link in the post above - that explains it in far more detail, and tells you how to confirm for sure.

Once you've done that, you could contact Orcon then, or come back here for help if you can't decipher it!

 
 
 
 


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Ultimate Geek


  # 611920 19-Apr-2012 14:38
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Phexx:
The tech said good stuff about Telecom, and in theory they should be quicker to respond to faults, I'm just hoping I can finally get my speeds above 1mb. :L


Actually the theory is they should be the same as both jobs from both Telco's go through to Chorus.

Additionally RunningMan's post is probably right. You could ask them to check this and if it is the problem they could resolve it by moving you back to wholesale. This will take time due to the porting involved however it should not take any longer than it would for you to change providers.




Please note: I have a professional bias towards Vodafone.

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  # 611922 19-Apr-2012 14:41
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Jaxar: Actually the theory is they should be the same as both jobs from both Telco's go through to Chorus.


It may be the getting to Chorus bit that was the issue ;-)



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  # 611937 19-Apr-2012 14:55
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Unfortunately I'm struggling to load the service avalibility tool. It seems I may be on one of the old connections. After having a read through the post it seems that way. I have posted all the info that I know. I guess I'll call them and see what they can do.



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Ultimate Geek


  # 611946 19-Apr-2012 15:06
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Just been on the phone with Orcon. 

It seems we are on a ULL connection. A few days ago I submitted some speed tests using their program. Their "team" is apparently going to analyse this and do some more tests and see what they can do. He added some notes that I called and mentioned this. So hopefully they should get back to me next week with some sort of outcome.

I just want to mention that I have been impressed with Orcon's support over the past week. I have had VERY bad experience with waits of up to 2 hours, only to get to a dead end. However, recently I have only been on hold for less than 5 mins and their reps are very friendly, even bending the rules to help me out. 

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  # 611949 19-Apr-2012 15:09
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Great news - looks like you are on the road to getting it sorted.

 
 
 
 




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Ultimate Geek


  # 611952 19-Apr-2012 15:11
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Hopefully :)

Thanks to all for your help, would have no idea if it wasn't brought to my attention. 

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Wannabe Geek


  # 612687 21-Apr-2012 02:04
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Any update yet? Kind of keen to know what happened since I'm in kinda the same boat.



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Ultimate Geek


  # 612711 21-Apr-2012 07:41
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At the moment I am just waiting for a call back from Orcon. Their analysts and engineers will decide if changing over to Chorus' equipment will help, and then hopefully we can move over.

I'll post updates as I get them. :)



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Ultimate Geek


  # 614528 24-Apr-2012 20:11
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Just a quick update - got this email from Orcon:


Dear "insert name here",
 
New broadband and telephone equipment has been installed in your area. This work has been carried out in order to shorten the length of the copper line that broadband and telephone services are delivered over. Unfortunately, as we have found after investigation you are now getting interference on your line which is causing slower speeds than normal. To rectify this we will move you off of our equipment in the exchange onto this new equipment in the local cabinet.
 
What will happen next?
 
One of our sales agents will contact you within the next 24-48 hours (During standard business days) to discuss this further as we will need to change your plan to accommodate this change.
 
When will it happen?
 
The changeover will occur in the next 2 weeks. We will be in contact by email to confirm the exact day with you, so that you can prepare for any disruption this may cause.
 
Remember, when we change you over you’ll be unable to use your home phone or broadband for up to four hours, although in most circumstances this will be less than one hour.
 
Please let us know if you have any questions. You can call us on 0800 13 14 15 between 8am to 10.30pm mon-Fri and 8am-8pm Sat + Sun.



Thanks for contacting us.

The Team@Orcon


FYI - we're on a 4 year old plan so that's likely why we need to change. Looks like we're going to go for the 200gb Genius Plan (35gb to 200gb my dreams coming true)....

I'll post speeds when we move, once again, really appreciate all the help guys!



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Ultimate Geek


  # 618940 3-May-2012 16:19
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Final update: Genius is hooked up working nicely. Lovin 200gb!

The best bit however, is the speed increase:

Previously:

To:


The speedtest doesn't want to do the upload test for some reason, oh well another problem for another day. I'm very happy with how this turned out, I can't thank you guys enough!

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  # 618948 3-May-2012 16:35
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Great news!

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Master Geek


  # 618951 3-May-2012 16:39
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Great to hear a success story, cheers for updating!

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