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  # 902709 25-Sep-2013 20:50
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Not with behemoth companies like Chorus.. lol. It's a corporate world, it's all about managers and QAs shuffling the paperwork around and getting no real work done. Been there, done that, and left.. You'd get much better job from someone who actually care about quality because they care about getting a word of mouth reference. from the client down the track, and usually it's a smaller guy that will do much better job then the behemoth like Chorus.

Oh... I was recently swapping my bank from ANZ to Westpac,

Personal banker: "We're have improved our system and now going paperless when it comes to opening new accounts".
Me: "Great, will be out of here in no time"
PB: "There were also extra security measures introduced, one of them is Anti Money Laundering"
Me: "Awesome, a bit more protection from Nigerian scams"
PB: "And you will need to fill out extra forms as it is a Anti Money Laundering requirement"
Me: "ooohhK (look puzzled), it seems you're not going paperless after all"
PB: "Well, we actually have more papers to fill out now then we did before going paperless"

How's that ?

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  # 902777 26-Sep-2013 04:38
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DLM 4 now... wow my line doesn't like to play nicely with all the bad weather over the week.

Had a ton of PPP timeouts I think or my fritzbox crashed a lot (I know this cause I got push email every time my line resync)


 
 
 
 


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  # 902781 26-Sep-2013 06:30
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That whether can be so harsh ..

For me. What it does, pushes the idea that copper should be gone. Asap.




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  # 902937 26-Sep-2013 10:53
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so.. had tests running overnight, come this morning, the test had failed due to a line card reboot.. snap had started a 2 hour test just before i called..

just had a phonecall form visionstream, was told the tech yesterday said nobody was home (spent the whole day home waiting for him to arrive).. his manager is going to be speaking to him.

ironicly, organizing via visionstream is real easy, they even give you the hour long window timeslot! what a shame it took this much effort to hear anything from chorus at all..


oddly enough, right after talking to the visionstream rep, connection did this..








so, lets hope they dont see it connected and run off! cant really decide between dropping the sync so it starts bouncing again or keeping it as is so i dont have to eat what very little phone internet remains...



i would question why they dont put a order in for a tech, and then a time i organized with visionstream, but i suppose that would be too much workload for them... so, i guess i have finally shaken enough trees..


on another note, DLM-2 woo! here we go down that road.. chorus better have a DLM reset at the end of it.... i suspect, 60 resyncs an hour wont be too pretty looking..




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  # 903611 27-Sep-2013 11:08
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So. This is getting from worst to even worse.

Techs come out. "your connection sycronises at the cabinet at 60mb. So we have tested and nothing is wrong. "
After much arguing, the guy agreed to look in the jack.. he didn't care about the riptye cable, ignoring the fact that it isn't a capt cable nor does the dependence of the cable matter for vdsl. Arguing that it's a flat cable to the cabinet so its alright.

Nevermind the fact that although the road cable may be flat, its not. Speaker wire!


They left stating they are faults not installations and the tech that did the installation hast to come out.

At this point, I'm getting to the stage of just utter disbelief ....


Waiting on the csr manager for snap to get out of his meeting and then I'll know more from them. Installation fault has been escalated with chorus too. But then, If I'm having to wait days for someone who is getting directions over the phone. I don't like ny chances at all.

Chorus are monkeys in suits..... Useless.

May this be a warning to anyone getting an installation. Keep a very very close eye on them.




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  # 903617 27-Sep-2013 11:24
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hio77: So. This is getting from worst to even worse.

Techs come out. "your connection sycronises at the cabinet at 60mb. So we have tested and nothing is wrong. "


Does he mean 60 Mbps total? Because an 8b connection is not going to sync at 60 Mbps downstream. And how did he reconcile the speed reported by the modem? I don't see how one end of the connection can think it is 50/10 and the other end thinks it is 2/1.

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  # 903619 27-Sep-2013 11:30
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hio77: So. This is getting from worst to even worse.

Techs come out. "your connection sycronises at the cabinet at 60mb. So we have tested and nothing is wrong. "
After much arguing, the guy agreed to look in the jack.. he didn't care about the riptye cable, ignoring the fact that it isn't a capt cable nor does the dependence of the cable matter for vdsl. Arguing that it's a flat cable to the cabinet so its alright.

Nevermind the fact that although the road cable may be flat, its not. Speaker wire!


They left stating they are faults not installations and the tech that did the installation hast to come out.

At this point, I'm getting to the stage of just utter disbelief ....


Waiting on the csr manager for snap to get out of his meeting and then I'll know more from them. Installation fault has been escalated with chorus too. But then, If I'm having to wait days for someone who is getting directions over the phone. I don't like ny chances at all.

Chorus are monkeys in suits..... Useless.

May this be a warning to anyone getting an installation. Keep a very very close eye on them.

Yeah lines are fun...
I've post here previously about my 2 demarcs, and that im on the really old look one compared to the newer ETP. Finally heard back from snap that there is a $199 fee for them to have the lines switched and there could be additional costs if there are any complications.




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  # 903620 27-Sep-2013 11:32
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stevehodge:
hio77: So. This is getting from worst to even worse.

Techs come out. "your connection sycronises at the cabinet at 60mb. So we have tested and nothing is wrong. "


Does he mean 60 Mbps total? Because an 8b connection is not going to sync at 60 Mbps downstream. And how did he reconcile the speed reported by the modem? I don't see how one end of the connection can think it is 50/10 and the other end thinks it is 2/1.


im sure a 60Mbit sync is easily possible (remembering this was DIRECTLY to the cabinet.)

i dont see what possible fix that does, apart from saying oh hey, the line card isnt your fault... he didnt fix anything soon as he knew it was an installation failure they both were gone. "im faults not installations you need installations" 


just seems like utter rubbish that since its an installation fault, the FAULTS TEAM cant fix the fault..



i still cant get over his argument as to why the speaker wire in there is perfectly fine though...




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  # 903624 27-Sep-2013 11:36
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HiTM4N:
hio77: So. This is getting from worst to even worse.

Techs come out. "your connection sycronises at the cabinet at 60mb. So we have tested and nothing is wrong. "
After much arguing, the guy agreed to look in the jack.. he didn't care about the riptye cable, ignoring the fact that it isn't a capt cable nor does the dependence of the cable matter for vdsl. Arguing that it's a flat cable to the cabinet so its alright.

Nevermind the fact that although the road cable may be flat, its not. Speaker wire!


They left stating they are faults not installations and the tech that did the installation hast to come out.

At this point, I'm getting to the stage of just utter disbelief ....


Waiting on the csr manager for snap to get out of his meeting and then I'll know more from them. Installation fault has been escalated with chorus too. But then, If I'm having to wait days for someone who is getting directions over the phone. I don't like ny chances at all.

Chorus are monkeys in suits..... Useless.

May this be a warning to anyone getting an installation. Keep a very very close eye on them.

Yeah lines are fun...
I've post here previously about my 2 demarcs, and that im on the really old look one compared to the newer ETP. Finally heard back from snap that there is a $199 fee for them to have the lines switched and there could be additional costs if there are any complications.


would be nice to atlest know that.. but no, the techs arent keen to look at it AT ALL.


i wish it could have been as simple as i need to switch demearc points..




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  # 903660 27-Sep-2013 12:29
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That's complete BS man!! Hope you get it sorted soon!!

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  # 903668 27-Sep-2013 12:38
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SamF: That's complete BS man!! Hope you get it sorted soon!!


Monday. Only the tech who installed can come back out. And he doesn't work till Mondays.

Completely absurd. I'm highly unimpressed.


Anyone know of the formal complaints process for chorus, visionstream?.
If you ask me, the tech should have been called in to fix it.
Otherwise a replacement tech should take over.

That is how Ut seems to work with most other utilities.




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  # 903698 27-Sep-2013 13:10
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hio77:
SamF: That's complete BS man!! Hope you get it sorted soon!!


Monday. Only the tech who installed can come back out. And he doesn't work till Mondays.

Completely absurd. I'm highly unimpressed.


Anyone know of the formal complaints process for chorus, visionstream?.
If you ask me, the tech should have been called in to fix it.
Otherwise a replacement tech should take over.

That is how Ut seems to work with most other utilities.


Go for it man, you can easily raise a complain through these people http://www.tdr.org.nz/, it's not just lack of professionalism, but also waste of your time so I think you can even go ahead and put dollar value on it... 

And these are exactly the reasons I had my gates shut on people like this.... done all data wiring in the house myself, so I can't blame anyone else and I know if there are any faults they're not anywhere near my house.

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  # 903729 27-Sep-2013 13:39
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Vladmax:
hio77:
SamF: That's complete BS man!! Hope you get it sorted soon!!


Monday. Only the tech who installed can come back out. And he doesn't work till Mondays.

Completely absurd. I'm highly unimpressed.


Anyone know of the formal complaints process for chorus, visionstream?.
If you ask me, the tech should have been called in to fix it.
Otherwise a replacement tech should take over.

That is how Ut seems to work with most other utilities.


Go for it man, you can easily raise a complain through these people http://www.tdr.org.nz/, it's not just lack of professionalism, but also waste of your time so I think you can even go ahead and put dollar value on it... 

And these are exactly the reasons I had my gates shut on people like this.... done all data wiring in the house myself, so I can't blame anyone else and I know if there are any faults they're not anywhere near my house.


via tdr? thought they were only for isp issues, will do then, gf is uttlerly pissed and wants to lay a complaint as soon as she finishes work today..


completely could put a dollar on it, if not purely out of the amount of phone internet i have had to go though and the loss i have taken due to time spent home dealing with them rather than doing my studys (inwhich i dont exactly have the internet capable to catch up on iver) and then theres my freelance work that i do to get by.. i can hardly manage a responsive enough ssh session never mind anything else.


never again.. will i be trusting chorus to do a thing that i can do myself, or have someone better trained to do so.

Complete ....... waste of my time. An absolute lack in every area - hell, yesterdays tech "showed up and we werent home", thats completely lying to their employer, that right there alone is such a huge no no.. 




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  # 903985 28-Sep-2013 02:08
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onto a more easy going topic for the night, sam, considering snap themselves are suggesting people not use the .55 firmware due to issues with certain line cards, fair to say.. throw something up not recommending it?

when i spoke to snap CSRs about it, they hadnt made the link between low attention and the firmware that we are pretty sure about here, but in their testing the .55 firmware was confirmed to have speed issues and port blocking issues (not cleanly closing the dsl sync and somehow confusing the line card into thinking its still up).

there was a few benefits to it, but nothing worth while imo atlest.


on another note, the rollback firmware has telnet enabled too.. handy..



anyone looked at toying with extra tools for the fritz? they all seem to be mainly detailed in german so that could be a bit of a pain..


http://freetz.org/wiki/WikiStart.en it looks rather interesting.. few more toys to play with.. few more ways to brick your fritz!





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  # 904120 28-Sep-2013 12:51
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hio77: onto a more easy going topic for the night, sam, considering snap themselves are suggesting people not use the .55 firmware due to issues with certain line cards, fair to say.. throw something up not recommending it?

when i spoke to snap CSRs about it, they hadnt made the link between low attention and the firmware that we are pretty sure about here, but in their testing the .55 firmware was confirmed to have speed issues and port blocking issues (not cleanly closing the dsl sync and somehow confusing the line card into thinking its still up).

Have they officially said not to use it? I didn't find anything about it on the website.


on another note, the rollback firmware has telnet enabled too.. handy..

Where is the rollback firmware?

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