Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
3888 posts

Uber Geek
+1 received by user: 163


  Reply # 682455 6-Sep-2012 17:05
Send private message

Ok the OP just msged me a proper mtr and things are making a bit more sense.

In this case I'd be shooting this mtr info at the ISP and asking them to comment. The latency on that link is crap and I suspect that it's heading over way more than one link.

The first hop is on the providers BRAS.

What you can't see is the number of layer 2 hops.

I can't really tell you whats going on from what you've provided... but I can tell you a little story...

I had a link that had great latency but really slow thoughput. Turned out to be a duplex issue caused by a faulty cat5 cable on a switch in the link.

The link is only 7ms long (30km), but travels over half a dozen layer 2 hops before getting to the first layer 3 hop.

Same link had latency go though the roof. Turned out to be a failed radio two layer 2 hops away from me. Then we had local freq interference.

You really do need to talk to the provider as you just can't see the layer 2 switching.

HTH

D






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


3888 posts

Uber Geek
+1 received by user: 163


  Reply # 682457 6-Sep-2012 17:11
Send private message

dimsim:
DonGould: pffft.... if you're going to keep all the info confo then it just becomes totally meaningless.

That latency is shocking for 5km.

I've got 3ms on that distance.

D


i dont know why the specifics matter much, they just show a first hop (local router), second hop gateway and then a series of other non-descript devices inbetween the source and the host.


Because seeing the IP info and the PTR info in the MTR you sent me told me a lot more about the set up than what you've written.

It's also possible that the BRAS is over loaded and it's nothing to do with the radio link at all, which is why the provider is telling you what they're telling you.

What you were saying wasn't making any sense to me based on what I know about how we set up wireless networks sorry, but the IP info had tell tale info in it that made a few suggestions about what the problem is.






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 682460 6-Sep-2012 17:14
Send private message

DonGould:
dimsim:
DonGould: pffft.... if you're going to keep all the info confo then it just becomes totally meaningless.

That latency is shocking for 5km.

I've got 3ms on that distance.

D


i dont know why the specifics matter much, they just show a first hop (local router), second hop gateway and then a series of other non-descript devices inbetween the source and the host.


Because seeing the IP info and the PTR info in the MTR you sent me told me a lot more about the set up than what you've written.

It's also possible that the BRAS is over loaded and it's nothing to do with the radio link at all, which is why the provider is telling you what they're telling you.

What you were saying wasn't making any sense to me based on what I know about how we set up wireless networks sorry, but the IP info had tell tale info in it that made a few suggestions about what the problem is.




understood - thanks for clearing that up. I will not question again Embarassed



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 682462 6-Sep-2012 17:17
Send private message

DonGould: Ok the OP just msged me a proper mtr and things are making a bit more sense.

In this case I'd be shooting this mtr info at the ISP and asking them to comment. The latency on that link is crap and I suspect that it's heading over way more than one link.

The first hop is on the providers BRAS.

What you can't see is the number of layer 2 hops.

I can't really tell you whats going on from what you've provided... but I can tell you a little story...

I had a link that had great latency but really slow thoughput. Turned out to be a duplex issue caused by a faulty cat5 cable on a switch in the link.

The link is only 7ms long (30km), but travels over half a dozen layer 2 hops before getting to the first layer 3 hop.

Same link had latency go though the roof. Turned out to be a failed radio two layer 2 hops away from me. Then we had local freq interference.

You really do need to talk to the provider as you just can't see the layer 2 switching.

HTH

D




Great to hear from a "Wireless Guy" that as I suspected things are not as rosey they should be, thanks for your input Don. I think I'll point them to this thread and ask them to explain themselves under a little peer review.

3888 posts

Uber Geek
+1 received by user: 163


  Reply # 682465 6-Sep-2012 17:22
Send private message

dimsim: understood - thanks for clearing that up.


You're most welcome, I hope I've provided some help...

dimsim:  I will not question again Embarassed


NOOOOOOOOOOO.....  please ask questions.

We all learn more about what we need to help users with.

My only comment would be that when asking questions you need to provide enough good info. 

However, I fully understand that when you don't really know what you're looking at it's hard to know what to provide.

And as for not naming the provider... I really don't see any issue with not publishing the info you sent me.  I very much doubt that provider would see any shame in a user having a service issue.  It happens to all of us.

I've had issue after issue with one of my providers, some my fault, some theirs but as techs we just work together and get it as stable as we can for as much time as we can.

If we take a dim view of the faults all the time then you're quite right, we'll just put the small guys out of business.  But if we do that then we end up with no one other than Telecom (of old) and that's not a world you, or them, what to return to.

D :)




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


3888 posts

Uber Geek
+1 received by user: 163


  Reply # 682467 6-Sep-2012 17:24
Send private message

dimsim:
Great to hear from a "Wireless Guy" that as I suspected things are not as rosey they should be, thanks for your input Don. I think I'll point them to this thread and ask them to explain themselves under a little peer review.


Do post them the thread, but your focus needs to be on just asking them to work with all of us, and you, to get the service improved.

It would be arrogant in the extreme for me to assume I'm peer reviewing that provider, it really would.

D




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


990 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

Reply # 682469 6-Sep-2012 17:26
Send private message

 
And as for not naming the provider... I really don't see any issue with not publishing the info you sent me.  I very much doubt that provider would see any shame in a user having a service issue.  It happens to all of us.


That's what people like me are here for. 




3888 posts

Uber Geek
+1 received by user: 163


  Reply # 682474 6-Sep-2012 17:34
Send private message

Slingshot:
 
And as for not naming the provider... I really don't see any issue with not publishing the info you sent me.  I very much doubt that provider would see any shame in a user having a service issue.  It happens to all of us.


That's what people like me are here for. 


Yes it is... and being open and honest that your service has an issue, when it does [1], saves so many of us so much time stuffing about trying to find a fault that's not in our end, so we love to have you in the public space! :)

[1] Slingshot is not the provider in this instance (well not the bit I was looking at anyway).






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


990 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot



517 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 682502 6-Sep-2012 18:03
Send private message

DonGould:
Slingshot:
 
And as for not naming the provider... I really don't see any issue with not publishing the info you sent me.  I very much doubt that provider would see any shame in a user having a service issue.  It happens to all of us.


That's what people like me are here for. 


Yes it is... and being open and honest that your service has an issue, when it does [1], saves so many of us so much time stuffing about trying to find a fault that's not in our end, so we love to have you in the public space! :)

[1] Slingshot is not the provider in this instance (well not the bit I was looking at anyway).




I've tried to work with them but with the answers I've been getting lately they are either incapable of fixing the problem or the problem is unable to be fixed - both particularly worrying. Apart from this, the frequent outages (mainly UPS/power related) the 4mb/4mb circuit when its working well suit me fine. More bandwidth would always be good but not at the cost of reliability.

3888 posts

Uber Geek
+1 received by user: 163


  Reply # 682510 6-Sep-2012 18:29
Send private message

dimsim:
I've tried to work with them but with the answers I've been getting lately they are either incapable of fixing the problem or the problem is unable to be fixed - both particularly worrying. Apart from this, the frequent outages (mainly UPS/power related) the 4mb/4mb circuit when its working well suit me fine. More bandwidth would always be good but not at the cost of reliability.



hahahahhahaha so know your pain!!!

I've been down exactly the same path of late.  I'm currently just doing planning to over build the problem areas unless they can get it and keep it stable.

D





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


91 posts

Master Geek


  Reply # 683895 10-Sep-2012 15:10
Send private message

Slingshot: If that is to your modem....then no, this is not good :)


LOL

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.