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194 posts

Master Geek
+1 received by user: 4

Topic # 113655 23-Jan-2013 14:33 Send private message

Hi there,

My DSL connection has sucked for the last 2 years. I am on my 3rd ISP (due to better plans not due to poor performance) and I always have the same issues. I would say in general, 70% of the time my conneciton is connected with no problems, 30% of the time requires mucking round to get it connected however over the last 2 weeks it has gotten extremely bad.

So what happens, My connection will drop off-line, I reboot the modem, it won't reconnect, so I pick-up the phone, dial 1, leave the phone on, reboot the modem and it connects at around a 1mb DS and will stay connected until my cordless phone runs out of battery, it will disconnect then usually reconnect without having the phone off the hook. Great, I can live with that.

Now the problem is really worse, the connection will only work when the phone is off the hook! it will not reconnect at all unless the phone is on.

did I mention we can't use the phone line at our house? (which i have to pay for as part of our plan) Because I can hear the modem singing down the phone line.

Well durr it must be the filter! No. I have many (and I mean many) filters, I have tested them all, and the same thing, no connection, I have isolated everything and plugged the modem straight into the wall. No connection, plug a phone back in, take it off the hook boom - connected!

heres the strange thing, I plug the modem into the dsl port on the filter, I plug the phone into the phone port on the SAME filter and I can hear the modem still! It does exactly the same I can show anyone who doesn't believe me with 4 different filters. I also have 3 Adsl2+ routers, all three have the same behaviour. My current modem is a good quality netcomm adsl2+ with wifi

Just to add salt to the wound, I won't name the ISP but I have to call every week to get the port reset aswell because when I finally do get a DSL sync, I get no PPP, so there goes another day of internet waiting for a port reset.

I have had about 10 technicians come out over the last 18 months to check the jack-points, they all say there is no problem! they say to talk to the landlord to check the inner wiring, well that goes down well they come back and say no issue either talk to your ISP!!

Although I think a master splitter may be the go, unfortunately as I am renting its not really an option as its an apartment block and who is going to pay for it.

My setup:
2x phones in the house, 1 corded one cordless.
no alarms, there is sky but its not connected to the phone.
4x jackpoints in the house any advice would be greatly received.

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Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 4

Mod Emeritus

  Reply # 749573 23-Jan-2013 14:39 Send private message

Wiring issue.

You need a competent tech who will check ALL your phone wiring. Not one guy saying jackpoint is fine, then landlord saying internal wiring is fine.

You basically need a splitter installed, and your wiring competently checked, and when the problems are dealt with, you will -magically- have decent internet.

If the wiring problem is inside the building, the landlord may choose to repair or not. If they don't want to, it will be up to you.

Not sure why you would get 8 more technicians to check your jackpoints, when the first two said the jackpoints are fine. Extremely odd. The cost/time of the other 8 would have covered fixing the actual wiring problems and installing a splitter, plus money left over for a new router.

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