If only there was a place where we could trust people, and know who are the ones with knowledge, boot the occasional soapbox user and buy an Amazon Kindle from...
In other words, if you want quick and detailed information pick up the phone. Send an e-mail as a follow up rather than initial contact.
mattwnz: Well I emailed quite a big NZ company with an enquiry. Didn't hear anything after a few weeks, so followed it up by email, and over the last 3 weeks I have received 3 different emails from 3 separate people from different divisions, and none appear to have communicated with one another, as each had different answers from separate divisions. So I suspect many companies have problems with how to manage email enquiries coming in.
Geekamouse: I run an online business and get more emails than is decent. I try to respond to them all but they can get lost in the inbox when I'm distracted by a live customer or telephone call. Unfortunately so many email enquiries come to nothing that it's hard to get motivated to trawl through the inbox looking for unanswered ones. I guess I'm not alone.