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Nate wants an iphone
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  Reply # 61579 22-Feb-2007 14:22
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For me, personally... its a good thing because my Go Large performance has had its lows recently... <20kbps connectivity compared to a second DSL line less than 10 meters (second landline) apart getting 5mbps transfer.

It picked up last night but 20kbps is not fun.





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  Reply # 61580 22-Feb-2007 14:22
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juha: The other part of the offer you mention like refunding modem costs and installation charges weren't mentioned in the official communique we got - is that part of the compensation deal then?

Yes, it's interesting that those details were omitted from the release to the Stock Exchange (and I guess journos as well), yet were posted on Telecom's web site early this morning.  Here it is again, via the link I posted earlier:

http://www.telecom.co.nz/chm/0,8763,204548-202568,00.html?link=rdt
(strange that this link doesn't work for you???)

However, if relevant customers are not satisfied with the current performance of the GO LARGE plan there are other options available:

    • change to an alternative Broadband plan

    • Cancel the Xtra broadband service. Relevant customers can choose to cancel the GO LARGE Xtra Broadband account. If you are on a 12 month term contract no early termination fees will apply. If customers choose to cancel their broadband service and they have incurred any additional Xtra Broadband costs, including modem or set-up costs, we will refund these to them.

I still think this is a great offer on Telecom's part.  While it doesn't amount to consequential damages, it's not too often you would see a Telco offer to reimburse costs for hardware and installation that they would already have paid out to their suppliers and their subcontractors (e.g. Downer and the like).

Cheers to Telecom I say Smile


 
 
 
 


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Reply # 61582 22-Feb-2007 14:35
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Jama: You are right it doesn't go far enough -

To be entitled to the credit offered by Telecom the customer must return all copyrighted materials including music, movies, software, etc that were illegally obtained via the Go Large broadband service to the copyright owner.



WAIT a minute. Is this true? Is this in any e-mail they are sending out? Who in their right miind thinks that everything that goes through a P2P network is illegal?

Linkage please?






Juha
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  Reply # 61592 22-Feb-2007 14:59
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Unless I'm completely mistaken, Jama should've added a "just kidding" or an emoticon to that post.

Not the funniest joke ever, if it was one...




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  Reply # 61594 22-Feb-2007 15:04

I get jokes
RIP Go Large




Sniffing the glue holding the Internet together

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  Reply # 61596 22-Feb-2007 15:15
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Does anyone have any ideas what Telecom was trying to achieve on 8 Dec when they introduced this mess-up?


juha: Unless I'm completely mistaken, Jama should've added a "just kidding" or an emoticon to that post.
Not the funniest joke ever, if it was one...


I actually thought it was a pretty good one.




 

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Reply # 61600 22-Feb-2007 15:38
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Jama: You are right it doesn't go far enough -


I am assuming the following (mainly based on hearsay, fiction and misinformation):

 * Jama doesnt work for Telecom these days
 * Jama has a dry "acquired taste" sense of humour (and could also be a tad cynical)
 * Not everyone gets his jokes

I got the joke...

A "j/k" or a "If you really want this to be fair & equitible then I believe this: " may have been appropriate.

But lets not dwell on it!

</mountain out of a molehill>








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  Reply # 61610 22-Feb-2007 16:09
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On one side: Is it enough?

Personally, yes. it's more than most users could have even hoped for. I say this because having been through Ihug with all their various unlimited plans that failed (as a staff member and as a user ;)) I'm surprised that standard isp practice of announcing "Due to terms and conditions your plan is no longer available and we will be migrating you to a new plan" didn't come into effect.

TCNZ would have saved themselves alot of money by doing the above and customers would have been left out in the cold. Would have jumped ship for a large part and told them where to install their modems in a non pleasant and unhygienic way.


On the other side: Common sense tells me it's marketing and hitting people where they feel most loved (or second most loved ;)) - Their pocket.

By giving customers back money they'll probably keep a substantial part of their customer base who are currently on Go Large and put them on differing plans anyhow since the customer though mad, will love the fact they've gotten money back. Will they keep them all? Definitely not, but they won't have their entire go large population jump ship to other providers.


Personally I doubt you'd see any other large ISP making the same offer, it'll certainly make a dent on the books I imagine. Could it have been better for go large users? Sure. Could it have been worse? Certainly. They could have just agreed to waive any contract fees and allow the user switch isp. They certainly wouldn't get away with a free modem and a few months access fee that they could use towards a new ISP.


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  Reply # 61613 22-Feb-2007 16:23
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Good point... probably makes more sense long term to offer that compensation rather than losing 60k customers.

Ain't competition grand?




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  Reply # 61615 22-Feb-2007 16:49
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lol telcom.... that is all

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Reply # 61623 22-Feb-2007 17:06
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Of course it was a joke. Whether it was funny or not depends on your sense of humour. The few people who PM'ed me thought it was funny.

It was a wind up to all the posters who will always complain and moan no matter what Telecom does which in this case was the right thing!

You constant moaners and complainers know who you are.

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  Reply # 61626 22-Feb-2007 17:34
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Of course it was a joke.

Another joke was Telecom's head of consumer marketing telling Mary Wilson on radio that the reason for so many people geting poor service was only discovered a week or so ago.

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  Reply # 61631 22-Feb-2007 18:34
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tonyhughes:

juha: In other words, the question is: does Telecom's refund offer go far enough?

What would you have them do in addition? (genuine question).

I think that its great that Telecom has taken this attitude towards a refund (everyone gets it), and public acknowledgement of issues, when previously, they may have been more well known for asking customers to apply for refunds, and saying that only a few customers have been affected.

This doesnt negate any past wrongdoing (perceived or real), and doesnt make Telecom the best thing since sliced bread. It certainly doesnt excuse the poor service given to 60k customers during the Great Go Large Fiasco Of 2006/7 (GGLFO20067 for short), but I feel it is the right thing for them do.



Hear hear!
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=11959&page_no=1#61448

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  Reply # 61649 22-Feb-2007 21:59
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It's no wonder I have 4~6kb/s ftp connection from my home to my personal server located in other side of pacific which has 100mbps dedicated access capacity. Download of a daily web access log sometimes cost more than a day huh...

I just simply don't understand how "traffic management" actually reduce gross traffic amount, may be some people got tired to waiting but most people just leave it to finish download anyway and if it's that time critical download, I don't think people even join the Go Large in first place.

So now I got question,

Is TCNZ refund announcement means that

1. They will refund Go Large payment period of 8th Dec ~ 28th Feb

2. The quality of Go Large is remains same as from 8th Dec

3. Change some wording of policy which was actually implemented from 8th Dec

Right?




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  Reply # 61651 22-Feb-2007 22:09
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Bung: Of course it was a joke.

Another joke was Telecom's head of consumer marketing telling Mary Wilson on radio that the reason for so many people geting poor service was only discovered a week or so ago.


No joke, this info is correct unfortunatley...................

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