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DJC



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Topic # 122127 25-Jun-2013 16:36
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I have seen in the news lately about the slow uptake of UFB and wonder how many people who are in the same boat as me who can get UFB but are stuck trying to get it installed. UFB is available on my street and has been for some time. I have my ADSL with Telecom and have been happy with it so waited till they offered a UFB product so I could stay with them but my experience has been a frustrating one.
 Day -4) 27 March Telecom announce UFB YAY).

Day 0) 31 March Sign up online, get reference number but don't write it down as I assume they will email me. email didn't turn up.
Day 14) 14 April: Haven't heard anything so give Telecom a call. They have lost my registration so have to go through registration again.
Day 16) 16 April: Receive my modem. That was quick
Day 22) 22 April: Letter arrives saying they need consent as we have a shared driveway. Neighbour sharing driveway is also signing up with telecom UFB so shouldn't take long. Send in my consent.
Day 22-62) I received a few emails from Telecom saying they are still waiting on consent. Phoned Telecom with no joy. Phoned Chorus and they said due to privacy rules they cant say which consent they are waiting on.
Day 62) 1 June: All of a sudden they decide they have consent. Now Chorus needs to scope & design the work needed. I am not sure why they need to design anything it doesn't sound like their standard practice. Our driveway has a metre wide garden on both sides so they don't even need to go under the driveway if they don't want to.

Day 86) Today. Still no install date.  

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  Reply # 844119 25-Jun-2013 16:45
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You try organising a national fibre network roll out. Then complain.

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  Reply # 844120 25-Jun-2013 16:46
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Yeah same here but shared building (which we own) Its not the uptake thats slow but the installation.

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  Reply # 844123 25-Jun-2013 16:51
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What area of NZ are you in?
Consents with councils do take time to process....more so than ever in ChCh.

Edit: The consent is required because they will be running a new service onto your property. All planning maps have to be updated and checked to see if there isnt anything previously planned that might adversly affect this install i.e. power/gas/water (including proxmity of the new service to these other services). 



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  Reply # 844129 25-Jun-2013 16:56
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You went without UFB because of loyalty to Telecom. When they do belatedly offer UFB, they treat you like a doormat.

Why on earth are staying with them? There are other ISP's out desperate for your business, and they probably all offer a better deal than Telecom anyway.

DJC



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  Reply # 844143 25-Jun-2013 17:09
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I live in Albany (Auckland). Part of the reason I haven't signed up for UFB till now is WAF (Wife acceptance factor). She isn't keen on VOIP. With Telecom we can keep our copper for phone (at least for now).

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  Reply # 844144 25-Jun-2013 17:09
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If the consent process is required then regardless of which ISP the OP goes with, the same process and delays would apply.

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  Reply # 845133 25-Jun-2013 17:19
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DJC: I live in Albany (Auckland). Part of the reason I haven't signed up for UFB till now is WAF (Wife acceptance factor). She isn't keen on VOIP. With Telecom we can keep our copper for phone (at least for now).


Ask your wife if she is keen for her cellphone calls to drop from 27 cents a minute to 9 cents a minute. Because that is what we pay for VOIP after leaving Telecom. And we still retain our internal copper phone line network.

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  Reply # 845141 25-Jun-2013 17:30
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gustov:
DJC: I live in Albany (Auckland). Part of the reason I haven't signed up for UFB till now is WAF (Wife acceptance factor). She isn't keen on VOIP. With Telecom we can keep our copper for phone (at least for now).


Ask your wife if she is keen for her cellphone calls to drop from 27 cents a minute to 9 cents a minute. Because that is what we pay for VOIP after leaving Telecom. And we still retain our internal copper phone line network.



Why would you pay for two connectons?
Buy some VOIP cordless phone sets ! 

Tell ya wife, its not like skype or viber... its much more reliable and high quality. 

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  Reply # 845154 25-Jun-2013 17:54
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Gooseybhai:
gustov:
DJC: I live in Albany (Auckland). Part of the reason I haven't signed up for UFB till now is WAF (Wife acceptance factor). She isn't keen on VOIP. With Telecom we can keep our copper for phone (at least for now).


Ask your wife if she is keen for her cellphone calls to drop from 27 cents a minute to 9 cents a minute. Because that is what we pay for VOIP after leaving Telecom. And we still retain our internal copper phone line network.



Why would you pay for two connectons?
Buy some VOIP cordless phone sets !


I never said we paid for two connections. If you re-read what I wrote, I said we retained our internal copper phone line. That is hooked into the fibre, so there is need to even purchase replacement 'phones.

DJC



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  Reply # 845204 25-Jun-2013 19:31
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As I said before. They have got consent as of 1st June. I am still unsure what this design process is that they are now in.

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  Reply # 845227 25-Jun-2013 20:14
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DJC: As I said before. They have got consent as of 1st June. I am still unsure what this design process is that they are now in.



I Dont install in Auckland but here is the shorterned version of what happens

Your Provider makes a request of Chorus to connect

Chorus check if MDU/ROW 

No - RSP informed - Send to install contractor to be connected - Site visited by installer and connected normaly within 4 days

YES - RSP informed "Concent Required" - Chorus send concent requests to reg property owners


- Concents come back - yes/no

YES - RSP informed "Design Required" - Chorus then request a design solution from the local design contractor

- Chorus then approve or reject design / costing solution

Approved - RSP informed "Build Required"

- Chorus then request a solution build from Local network build contractor > Sub contractor

- build work programmed in with existing work load

- ( Site access, Property owners buy in of solution, council permits , other network operators plans/maping of services etc )

- Network build

- records updated (If changed from original designed connection points - fibre/tube changes etc)

- RSP informed "Build Completed - Install to procced"

Chorus release job to install contractor - Site visited by installer and connected normaly within 4 days


----

Your Job appears, from the info you have provided, to be in the design stage







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  Reply # 845232 25-Jun-2013 20:25
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Just a note on timings - over the last 6mths the earlyist we have connected was -2 days from programmed install date (request+4 working days) to actual date
and the longest delay from request+4days has been 178 days

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  Reply # 845240 25-Jun-2013 20:46
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don't complain, we only have ADSL

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  Reply # 845312 25-Jun-2013 22:05
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I had mine installed really quick, within a week of first signing up to orcon.

DJC



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  Reply # 845480 26-Jun-2013 11:11
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Thanks InstallerUFB. I think I have a better idea what is going on.

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