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Ultimate Geek
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Topic # 127201 2-Aug-2013 12:21
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This is a true story.

I've seen this happen several times. So grateful we don't have to deal with Chorus for fibre in Tauranga...


Day of client's VDSL install:

Chorus Tech calls client and asks: "Is this a VDSL install?"
Client: "Yes"
Chorus tech: "Good thats what the job says... but I don't do VDSL"

New install rescheduled to a date that is days away.

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136 posts

Master Geek
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  Reply # 870836 2-Aug-2013 16:29
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Thats more the Local dispatch companies fault than chorus itself (Transfield/Downers/Vision Stream) But still Chorus should be on them about makingsure they get the right techs to attend the right jobs.

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  Reply # 870841 2-Aug-2013 16:36
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When you're dealing with a high volume of jobs & techs and faults, it's almost inevitable there's going to be *some* mistakes made. It's just more obvious when 1% of 5,000 jobs have mistakes, than 1% of 50 jobs.




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  Reply # 870853 2-Aug-2013 17:01
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myfullflavour: This is a true story.

I've seen this happen several times. So grateful we don't have to deal with Chorus for fibre in Tauranga...


Day of client's VDSL install:

Chorus Tech calls client and asks: "Is this a VDSL install?"
Client: "Yes"
Chorus tech: "Good thats what the job says... but I don't do VDSL"

New install rescheduled to a date that is days away.


wouldn't installing a VDSL splitter be exactly the same as an ADSL2 one?





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  Reply # 870898 2-Aug-2013 18:06
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hamish225:
myfullflavour: This is a true story.

I've seen this happen several times. So grateful we don't have to deal with Chorus for fibre in Tauranga...


Day of client's VDSL install:

Chorus Tech calls client and asks: "Is this a VDSL install?"
Client: "Yes"
Chorus tech: "Good thats what the job says... but I don't do VDSL"

New install rescheduled to a date that is days away.


wouldn't installing a VDSL splitter be exactly the same as an ADSL2 one?


Yup lol....

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  Reply # 870913 2-Aug-2013 18:52
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Cheap outsourcing always looks good to bean counters on paper but the amount of screw ups, mistakes and re-visits must be costing Chorus a lot.

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  Reply # 871264 3-Aug-2013 16:57
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I would say that there are internal courses and training that needs to be done for different parts of the chorus network, and the tech wasnt "qualified" to work on VDSL stuff because he hasnt done the VDSL training.

Sure its pretty much the same as ADSL but there are slight differences.




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  Reply # 871328 3-Aug-2013 18:57
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Even chatting to the guys doing my cabinets Rbi switch over. There is deffinitly tiers of knowledge.
All of them can talk your ear off about the task they are on, but most can only generalise about the rest of the work required. But some of them have a very clear understanding of the who setup and are only too happy to give you the full story.

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Ultimate Geek
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  Reply # 871354 3-Aug-2013 19:35
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Chorus connect copper. vdsl, hsns and adsl wiring is all the same surly, just a pair or two, just connected to different port/card at the exchange or cabinet, correct me if I am wrong.

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  Reply # 871360 3-Aug-2013 19:49
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kornflake: Chorus connect copper. vdsl, hsns and adsl wiring is all the same surly, just a pair or two, just connected to different port/card at the exchange or cabinet, correct me if I am wrong.


Spot on.....
But! The processes that are in place for each service is very very different.

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