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  Reply # 876254 13-Aug-2013 09:24
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myfullflavour:

It only takes 50 of our users running P2P at half their line rate to take out a sizeable chunk of our international capacity.

We've mentioned it on the boards before and with any potential customers that have asked - keep P2P and heavy downloading outside of peak hours. Midnight-7am the network is super quiet so you should get good speeds on P2P then.


Can I suggest including it more clearly in your fair use policy wording on your website then? At present, it seems to be a 'hidden' component, which personally I find a bit deceiptful. yes, there is a n offhand comment about not being designed for "downloading hundreds of gigs worth of torrents a month", but that hardly translates to "Don't expect any P2P traffic to be faster than dialup, yo!". There are a lot of legitimate uses for P2P traffic these days, and knowing beforehand that this is likely to be, based on the OPs issue, unuseably slow during the waking hours would be good information to have before signing up.

I presume your customer base isn't large enough to justify the cost of increasing international bandwidth.. I'm guessing you have a couple Gbps atm...?




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  Reply # 876263 13-Aug-2013 09:37
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Inphinity: Can I suggest including it more clearly in your fair use policy wording on your website then?


I've added this to the material roadmap. We're about to overhaul a lot of the written material available in our sales manuals, website & contracts.

Inphinity: "Don't expect any P2P traffic to be faster than dialup, yo!""


This isn't the case - during lows on the network - which can be anytime - bandwidth is available to all applications including P2P as the prioritisation rules don't kick in.

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  Reply # 876361 13-Aug-2013 11:18
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myfullflavour:
tatbaird:
NonprayingMantis:
myfullflavour:
RunningMan: You could try asking Full Flavour!

Either contact via their website, or PM myfullflavour here. http://www.geekzone.co.nz/user_public.asp?user_id=59679


+1 for this.

We do have a pecking order when the network gets a bit busy - P2P packets are dropped when other traffic needs the bandwidth.

Outside of peak hours your P2P should be running without any interference as it passes via our network.

We see most users schedule their P2P around midnight as we see a massive spike at that time each night, which is fine with us.


Seems odd to me that you. Have an unlimited plan with traffic shaping AND a fair usage limit. If y are going to throttle traffic anyway, the fair use limit seems rather pointless.


Hear hear.




If we turned the prioritisation off then during peak hours browsing & in particular streaming (YouTube/Netflix/iTunes) takes a big dive.

It only takes 50 of our users running P2P at half their line rate to take out a sizeable chunk of our international capacity.

We've mentioned it on the boards before and with any potential customers that have asked - keep P2P and heavy downloading outside of peak hours. Midnight-7am the network is super quiet so you should get good speeds on P2P then.


right, but like I said above,  if you are going to do that, then really you shouldn't need to have fair usage limits. 

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  Reply # 876393 13-Aug-2013 12:11
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NonprayingMantis: right, but like I said above,  if you are going to do that, then really you shouldn't need to have fair usage limits. 


You seem to have this idea that heavy data usage is purely made up by P2P?

If we had a customer pulling numerous Mbps around the clock, even with our prioritisation, they would at some point run into conflict with our Fair Use policy.

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  Reply # 876396 13-Aug-2013 12:26
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tatbaird: Well, as for UPnP and firewall settings they are all unchanged from my previous provider.

But anyway, regardless of what is fine by you, it's not fine by me. Typical NZ customer non-service you'd have to say.

What'll it cost to get a dedicated line speed? I am looking at 3 downloads now at worse than dialup speeds. This is feckin unacceptable and I guess I'll contact the provider directly for a rant.

Cheers


So I'm assuming from your rant all your P2P are legal downloads and do not infringe copyright in anyway?

Slow P2P can also be from the uploading side?

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  Reply # 876397 13-Aug-2013 12:26
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myfullflavour:
NonprayingMantis: right, but like I said above,  if you are going to do that, then really you shouldn't need to have fair usage limits. 


You seem to have this idea that heavy data usage is purely made up by P2P?

If we had a customer pulling numerous Mbps around the clock, even with our prioritisation, they would at some point run into conflict with our Fair Use policy.


Presumably CIR bandwidth is not subject to any sort of shaping or prioritisation?




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  Reply # 876410 13-Aug-2013 12:39
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Inphinity: Presumably CIR bandwidth is not subject to any sort of shaping or prioritisation?


That is correct. It's only the best efforts PIR bandwidth that is shared amongst our general user base that we place protections on.

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  Reply # 876443 13-Aug-2013 13:22
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ISP's throttling P2P is really nothing new.
Maybe with this smaller ISP is it is more obvious but I think they are rather transparent about it. I don't know how many times I have seen full flavour say 'We focus on businesses. Residential comes second".
If you don't like it change ISPs or buy a CIR off Full Flavour. Moaning about it isn't going to speed up your linux ISOs.

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  Reply # 876583 13-Aug-2013 16:45
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I have not had to many issues on full flavor with peer to peer, the only thing I noticed was latency spikes around peak times when doing some casual online gaming and occasionally YouTube performance is not fantastic. But mostly the service is fairly good considering the cost.
Running vdsl2 with 47mbit sync rate.

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  Reply # 882366 21-Aug-2013 19:29
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Stan: I have not had to many issues on full flavor with peer to peer, the only thing I noticed was latency spikes around peak times when doing some casual online gaming and occasionally YouTube performance is not fantastic. But mostly the service is fairly good considering the cost.
Running vdsl2 with 47mbit sync rate.


I haven't used peer to peer for some time, but agree at some latency increases during peak and YT does buffer at those time but it's few and far between.

Just started a download to have a nosey at the speed

https://dl.dropboxusercontent.com/u/98526755/speed%20issues.jpg 

This is what I usually see.






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  Reply # 882529 22-Aug-2013 08:09
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Damager:
Stan: I have not had to many issues on full flavor with peer to peer, the only thing I noticed was latency spikes around peak times when doing some casual online gaming and occasionally YouTube performance is not fantastic. But mostly the service is fairly good considering the cost.
Running vdsl2 with 47mbit sync rate.


I haven't used peer to peer for some time, but agree at some latency increases during peak and YT does buffer at those time but it's few and far between.

Just started a download to have a nosey at the speed

https://dl.dropboxusercontent.com/u/98526755/speed%20issues.jpg 

This is what I usually see.




As I understand the situation a cisco router is not behaving itself at the moment. There is a planned migration to a Juniper system that should fix the packet loss, speed and latency issues at peak times.

There could also be some more international BW on the way but you would have to talk to full flavour media about that :P

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