TerribleTalk

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coffeebaron

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#894890 12-Sep-2013 19:16

All of Geekzone should sign up on 2nd phone line pair; use 4.9GB per month and make lots of local calls.

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mattwnz

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#894894 12-Sep-2013 19:19

Looks like they are a member of the TDR. Not a bad looking website, apart from the missing pages.

cisconz

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#895000 12-Sep-2013 22:59

coffeebaron: All of Geekzone should sign up on 2nd phone line pair; use 4.9GB per month and make lots of local calls.

I'm sure I could script my router to do that.

Hmmmm

allan

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#895010 13-Sep-2013 00:05

semigeek: Registrar is voyager.co.nz

Thought they closed or were bought out?

Original Voyager ISP yes. Domain name acquired by Seeby Woodhouse along the way.

Zeon

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#895019 13-Sep-2013 00:34

kawaii: Oh good lord, what is it with people finding such dodgy random ISP's - stick with one of the established players and you'll have a lot less issues. At this stage most of what I see entering the market are people thinking they can make a quick buck then leave the customer high and dry but alas there is always some cheapskate who thinks they can said $5 month by going to the dodgiest ISP's because of 'low prices'.

How is a new ISP that could perhaps be the largest in 10 years going to start then? The same as any business, competition is good!

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TerribleTalk

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#909779 8-Oct-2013 12:22

Hi Guys,

Firstly I work for Terrible (the company which owns Terrible Talk)

I find your feedback rather enlighten so we've changed a few things (increased the data caps on all the plans, removed quite a few limitations and lowered the sign up price)

We're a social business which means our services are created to offer a benefit to our customers and the greater community (and yes that includes free broadband.) Even more so our profits are actually given away!

Our free broadband services may seem crazy but it's designed for those that simply can't afford the internet, and live on dial up speeds the best way around it was making the resource free. We're working on raising the free data cap to something more reasonable but these things take time.

We used Telecom, Vodafone, and Slingshot as our price guide when creating the charge structure.

coffeebaron

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#909820 8-Oct-2013 13:04

TerribleTalk: Hi Guys,

Firstly I work for Terrible (the company which owns Terrible Talk)

I find your feedback rather enlighten so we've changed a few things (increased the data caps on all the plans, removed quite a few limitations and lowered the sign up price)

We're a social business which means our services are created to offer a benefit to our customers and the greater community (and yes that includes free broadband.) Even more so our profits are actually given away!

Our free broadband services may seem crazy but it's designed for those that simply can't afford the internet, and live on dial up speeds the best way around it was making the resource free. We're working on raising the free data cap to something more reasonable but these things take time.

We used Telecom, Vodafone, and Slingshot as our price guide when creating the charge structure.

Thanks for posting.

What kind of VoIP Phone / ATA do you use for the service? Can a customer supply their own for reduced sign up fee / term?
What are the move address fees if you move house during the term?

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TerribleTalk

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#909835 8-Oct-2013 13:25

We use a combination of different devices, as the overlying systems are different across the country. Generally Ftrizbox, Dreytek, Gigaset handsets (A510IP, SL910) we have also used SNOM M9r. ATA's if used are from PATTON.

You can supply your own hardware (however one of Tt techs must configure it) as for moving homes this is currently free on a pay monthly plan and a $49.00 on the free plan.

mattwnz

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#909838 8-Oct-2013 13:26

Personally, not a fan of a business name with 'terrible' in it, due to it being negative. Plenty of positive names beginning with 't'

TerribleTalk

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#909862 8-Oct-2013 13:53

mattwnz: Personally, not a fan of a business name with 'terrible' in it, due to it being negative. Plenty of positive names beginning with 't'

Yup, we get that a lot, however the name isn't forgotten. From my understanding their is an interesting story behind the name "terrible"

eXDee

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#909868 8-Oct-2013 13:59

TerribleTalk: Our free broadband services may seem crazy but it's designed for those that simply can't afford the internet, and live on dial up speeds the best way around it was making the resource free. We're working on raising the free data cap to something more reasonable but these things take time.

If someone can't afford the net, how do they pay the massive $249 sign up fee? And the sudden spike to $85 the moment they go over 10gb, i assume with very little to no warning?
Additionally the column says "12 month term" with "Sign up fee $149" then the small print says: "*1 signup is $249.00 wthout a 24 month contract and $149.00 with a 24 month contract, Termination fee on open term is $99.00 *signup cost may differ on free plan."

So according to the small print, if you sign up on a 12 month contract (which is obviously not a 24 month contract), you actually have to pay $249. If you want the lower sign up fee of $149, you have to sign for 24 months, contradictory to the data in the column.

IMO this is trying to draw people in with advertising that its "free" then trying to catch them out with high fees all over the place, especially in the fact that it's contradictory and confusing.

TerribleTalk

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#909878 8-Oct-2013 14:08

eXDee:
TerribleTalk: Our free broadband services may seem crazy but it's designed for those that simply can't afford the internet, and live on dial up speeds the best way around it was making the resource free. We're working on raising the free data cap to something more reasonable but these things take time.

If someone can't afford the net, how do they pay the massive $249 sign up fee? And the sudden spike to $85 the moment they go over 10gb, i assume with very little to no warning?
Additionally the column says "12 month term" with "Sign up fee $149" then the small print says: "*1 signup is $249.00 wthout a 24 month contract and $149.00 with a 24 month contract, Termination fee on open term is $99.00 *signup cost may differ on free plan." So according to the small print, if you sign up on a 12 month contract (which is obviously not a 24 month contract), you actually have to pay $249. If you want the lower sign up fee of $149, you have to sign for 24 months, contradictory to the data in the column.

IMO this is trying to draw people in with advertising that its "free" then trying to catch them out with high fees all over the place, especially in the fact that it's contradictory and confusing.

We don't have 24 month contracts (that would be madness)
We actually cut people off at the free cap then contact them if they'd like to "run over' we aren't in the business of scamming people! We maintain a high level of contact with all our customers to ensure they don't experience bill shock.

Due to how NZ telecoms work, we sometimes have a higher sign up fee in remote parts of NZ, when we lowered the cost their are certain parts of the country that cost more. this is to reflect that. The difference at sign up only be $10. Most provider do this, the difference is they have more fine print than we do.

Ragnor

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#909880 8-Oct-2013 14:11

TerribleTalk: Hi Guys,

We're a social business which means our services are created to offer a benefit to our customers and the greater community (and yes that includes free broadband.) Even more so our profits are actually given away!

Given to whom? I see a bunch of limited companies in coys.co.nz, not registered charities.

TerribleTalk

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#909884 8-Oct-2013 14:22

Ragnor:
TerribleTalk: Hi Guys,

We're a social business which means our services are created to offer a benefit to our customers and the greater community (and yes that includes free broadband.) Even more so our profits are actually given away!

Given to whom? I see a bunch of limited companies in coys.co.nz, not registered charities.

We currently work with YOUTHLINE CSI and CYPD (Canterbury youth development programe ), we also currently adding OXFAM, SPCA, and Forest and Bird,

We're not a charity ourselves but we do run our own sponsorship fund which currently works with the likes of SVA (Student volunteer Army)

NonprayingMantis

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#909907 8-Oct-2013 14:51

coffeebaron: All of Geekzone should sign up on 2nd phone line pair; use 4.9GB per month and make lots of local calls.

heck, for the couple of hundred thousand households in NZ who don't even want broadband it's perfect. Just use the phone line with free local calls for $0 per month.

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