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  Reply # 909915 8-Oct-2013 15:02
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what terrible websites 






Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 909918 8-Oct-2013 15:05
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It could be a good option for Mother n law and sister n law who have no home phone or internet.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


 
 
 
 


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  Reply # 909947 8-Oct-2013 16:13
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TerribleTalk:
eXDee:
TerribleTalk: Our free broadband services may seem crazy but it's designed for those that simply can't afford the internet, and live on dial up speeds the best way around it was making the resource free. We're working on raising the free data cap to something more reasonable but these things take time.

If someone can't afford the net, how do they pay the massive $249 sign up fee? And the sudden spike to $85 the moment they go over 10gb, i assume with very little to no warning?
Additionally the column says "12 month term" with "Sign up fee $149" then the small print says: "*1 signup is $249.00 wthout a 24 month contract and $149.00 with a 24 month contract, Termination fee on open term is $99.00 *signup cost may differ on free plan." So according to the small print, if you sign up on a 12 month contract (which is obviously not a 24 month contract), you actually have to pay $249. If you want the lower sign up fee of $149, you have to sign for 24 months, contradictory to the data in the column.

IMO this is trying to draw people in with advertising that its "free" then trying to catch them out with high fees all over the place, especially in the fact that it's contradictory and confusing.



We don't have 24 month contracts (that would be madness) 
We actually cut people off at the free cap then contact them if they'd like to "run over' we aren't in the business of scamming people! We maintain a high level of contact with all our customers to ensure they don't experience bill shock.

Due to how NZ telecoms work, we sometimes have a higher sign up fee in remote parts of NZ, when we lowered the cost their are certain parts of the country that cost more. this is to reflect that. The difference at sign up only be $10. Most provider do this, the difference is they have more fine print than we do. 



Right, that clarifies some things. If theres no 24 month contracts, that should be removed from your small print then? It's just all this confusion comes across as misleading. Also is it $249 or $149?
Also if it cuts off at the free cap you should market this when advertising the free data - no surprises/bill shock etc. Otherwise people assume it's there to catch people out.

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  Reply # 909989 8-Oct-2013 17:29
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eXDee:
TerribleTalk:
eXDee:
TerribleTalk: Our free broadband services may seem crazy but it's designed for those that simply can't afford the internet, and live on dial up speeds the best way around it was making the resource free. We're working on raising the free data cap to something more reasonable but these things take time.

If someone can't afford the net, how do they pay the massive $249 sign up fee? And the sudden spike to $85 the moment they go over 10gb, i assume with very little to no warning?
Additionally the column says "12 month term" with "Sign up fee $149" then the small print says: "*1 signup is $249.00 wthout a 24 month contract and $149.00 with a 24 month contract, Termination fee on open term is $99.00 *signup cost may differ on free plan." So according to the small print, if you sign up on a 12 month contract (which is obviously not a 24 month contract), you actually have to pay $249. If you want the lower sign up fee of $149, you have to sign for 24 months, contradictory to the data in the column.

IMO this is trying to draw people in with advertising that its "free" then trying to catch them out with high fees all over the place, especially in the fact that it's contradictory and confusing.



We don't have 24 month contracts (that would be madness) 
We actually cut people off at the free cap then contact them if they'd like to "run over' we aren't in the business of scamming people! We maintain a high level of contact with all our customers to ensure they don't experience bill shock.

Due to how NZ telecoms work, we sometimes have a higher sign up fee in remote parts of NZ, when we lowered the cost their are certain parts of the country that cost more. this is to reflect that. The difference at sign up only be $10. Most provider do this, the difference is they have more fine print than we do. 



Right, that clarifies some things. If theres no 24 month contracts, that should be removed from your small print then? It's just all this confusion comes across as misleading. Also is it $249 or $149?
Also if it cuts off at the free cap you should market this when advertising the free data - no surprises/bill shock etc. Otherwise people assume it's there to catch people out.


It isn't I suggest you empty your cache.

We maintain a level of support with each customer that starts with a phone call before they've even got the service so they know all the ins and outs. This is where the Free data limits are explained. We can either kill the service at the free cap or let it run over this choice is the customers. 

 

It's a different approach we even have a direct contact to our CEO if the call centre doesn't cut it for you. (which is displayed on our contact pages, and sign up page) To allow you to get some ear time with the guy at the top air your views get better service levels, understand our plans and everything else right from the top of the food chain! 

How many companies offer this level of service? We haven't got all the basics covered but reading your feedback we can fill in the blanks and provide more information where required.

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  Reply # 909996 8-Oct-2013 17:46
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hope your CEO has lots of money, because with that sort of business model you are going to be haemorrhaging cash constantly, and nobody in their right mind is going to invest.

It's easy to say you are a social benefit company who donates its profits to charity when you aren't making any profits!


Having said that, good luck.   I give you 6 months.

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  Reply # 910008 8-Oct-2013 18:05
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NonprayingMantis: hope your CEO has lots of money, because with that sort of business model you are going to be haemorrhaging cash constantly, and nobody in their right mind is going to invest.

It's easy to say you are a social benefit company who donates its profits to charity when you aren't making any profits!


Having said that, good luck.   I give you 6 months.



1. Giving away broadband is sustainable and profitable if done correctly. (which we believe we've cracked) I good business to look at whom half did it was flip, they gave away the broadband part but still charged for the phoneline. Our only difference is we give away the whole thing, sounds mad but does actually work. 


2. We only donate the profits from our Residential services the business accounts do not donate their account balance. this is where we make our profits to pay our staff (like myself) improve our services and create we products. 

3. This business has been operating since 2012, we were spun out of an existing company in April, to allow for stronger growth. 

  

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  Reply # 910009 8-Oct-2013 18:05
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Quite a number of spelling, grammatical and punctuation errors on the website. eg isusse, desinations , refering

My query is why is there such a big jump from zero to $85 if someone exceeds the 10Gb cap? Other ISPs will charge about $1 per GB on overage. Those people that do exceed it are not going to be happy customers when they are forced to pay $85 for another 30GB, when they may only go over by 1GB for that month. People would have to be very careful to check their usage, when I am not sure if the type of person (eg mum and dad low usage non technical users) are the type of people to do that sort of checking. I can understand that that $85 fee is part of your pricing model, and you would expect a certain percentage to go over it, as it then helps to subsidize the ones who aren't paying. But in my opinion it could lead to some unhappy customers, and I wouldn't want to deal with unhappy customers. Especially as the free ones you are targeting are the ones who probably less likely to afford to pay that fee anyway.
But good luck with the business.

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  Reply # 910024 8-Oct-2013 18:34
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TerribleTalk:
NonprayingMantis: hope your CEO has lots of money, because with that sort of business model you are going to be haemorrhaging cash constantly, and nobody in their right mind is going to invest.

It's easy to say you are a social benefit company who donates its profits to charity when you aren't making any profits!


Having said that, good luck.   I give you 6 months.



1. Giving away broadband is sustainable and profitable if done correctly. (which we believe we've cracked) I good business to look at whom half did it was flip, they gave away the broadband part but still charged for the phoneline. Our only difference is we give away the whole thing, sounds mad but does actually work. 


2. We only donate the profits from our Residential services the business accounts do not donate their account balance. this is where we make our profits to pay our staff (like myself) improve our services and create we products. 

3. This business has been operating since 2012, we were spun out of an existing company in April, to allow for stronger growth. 

  



1) Flip have acknowledged that giving away broadband is not sustainable, hence their recent price increase. They were betting that the comcom would drop the UBA price down to $8. They were wrong. If they had been right, they would have just about broken even on the entry customers, and maybe made a bit of margin on the customers who spend more.  Furthermore, being owned by Callplus, they also have access to some very cheap input costs on Callplus' LLU gear.  Are you owned by one of the larger unbundled ISPs (orcon, slingshot, VF)?  If not, you must be paying circa $45 per month for every customer just for the chorus access (even if you have a wholesale deal with, say, callplus, it will still be circa $30-35, and only then for your LLU based customers).
Add on your backhaul, international transit, marketing etc etc and your cost per customer has got to be circa $60 per month.  Yes you charge a large amount for sign up, but that will only cover the first few months.

2) profits aren't used to pay staff.  profits are what you have left over after you pay staff (and other expenses).  I know you aren't an accountant, but that is quite an important distinction.

3) Great, and I wish you luck.  I really do.

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  Reply # 910089 8-Oct-2013 20:28
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What does "sign up cost may differ on free plan" mean?

Also if you hit your 10GB and opt for no more, does your VoIP phone still work? Is your VoIP traffic zero rated, or does it use your data allowance?




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 910097 8-Oct-2013 20:37
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TerribleTalk:It isn't I suggest you empty your cache.

We maintain a level of support with each customer that starts with a phone call before they've even got the service so they know all the ins and outs. This is where the Free data limits are explained. We can either kill the service at the free cap or let it run over this choice is the customers.  It's a different approach we even have a direct contact to our CEO if the call centre doesn't cut it for you. (which is displayed on our contact pages, and sign up page) To allow you to get some ear time with the guy at the top air your views get better service levels, understand our plans and everything else right from the top of the food chain! 

How many companies offer this level of service? We haven't got all the basics covered but reading your feedback we can fill in the blanks and provide more information where required.

 

Right, didn't realise it had been fixed.

 

Also the comment on making it clear was a marketing suggestion - the fact that there is no bill shock for people is a very important thing to put forward. If you tell someone that theres no strings/hidden costs, they sit up and listen more. It would have certainly helped a lot of people in this thread.

 

Also where did the name Terrible come from, i can't think why anyone would want to use a negative word to describe their company?

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  Reply # 910109 8-Oct-2013 21:12
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eXDee:
Also where did the name Terrible come from, i can't think why anyone would want to use a negative word to describe their company?

So people can only complain if the service is great :)




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 911295 9-Oct-2013 12:12
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coffeebaron: What does "sign up cost may differ on free plan" mean?

Also if you hit your 10GB and opt for no more, does your VoIP phone still work? Is your VoIP traffic zero rated, or does it use your data allowance?


It basically means that in certain parts of the country is costs more to be setup. The difference is generally 8-11 bucks (very normal given big blue charges $10 extra if you live outside of the major cities.) We've haven't applied this charge to date. 

For example if your in Gore the install may cost $158 not $149.00 for the pay monthly customers we wear the difference. 


All VOIP traffic is zero rated. However we do have POTS line as well! 

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  Reply # 911313 9-Oct-2013 12:36
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eXDee:
TerribleTalk:It isn't I suggest you empty your cache.

We maintain a level of support with each customer that starts with a phone call before they've even got the service so they know all the ins and outs. This is where the Free data limits are explained. We can either kill the service at the free cap or let it run over this choice is the customers.  It's a different approach we even have a direct contact to our CEO if the call centre doesn't cut it for you. (which is displayed on our contact pages, and sign up page) To allow you to get some ear time with the guy at the top air your views get better service levels, understand our plans and everything else right from the top of the food chain! 

How many companies offer this level of service? We haven't got all the basics covered but reading your feedback we can fill in the blanks and provide more information where required.
Right, didn't realise it had been fixed.

Also the comment on making it clear was a marketing suggestion - the fact that there is no bill shock for people is a very important thing to put forward. If you tell someone that theres no strings/hidden costs, they sit up and listen more. It would have certainly helped a lot of people in this thread.

Also where did the name Terrible come from, i can't think why anyone would want to use a negative word to describe their company?


Hell Pizza?

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  Reply # 911319 9-Oct-2013 12:46
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NonprayingMantis:Hell Pizza?

Hell at least has a certain branding/theme to it though. Its intentionally controversial. And it's largely only offensive to a certain group of people.

Whereas the word terrible doesn't really have anything to go with it.

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  Reply # 911371 9-Oct-2013 13:42
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eXDee:
NonprayingMantis:Hell Pizza?

Hell at least has a certain branding/theme to it though. Its intentionally controversial. And it's largely only offensive to a certain group of people.

Whereas the word terrible doesn't really have anything to go with it.



Their is a strange story behind the name "Terrible", but I'm not sure I'm the right person to tell you. We've been compared to Hell in the past, however the brands are completely different. 

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