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5407 posts

Uber Geek
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  Reply # 938663 21-Nov-2013 21:08
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Rhys001:

I isolated the router and ran a continuous ping to Flip.co.nz
Here are the results. It seems that there is an issue with the connection dropping.


Over what time frame was that?



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Geek


  Reply # 938676 21-Nov-2013 21:41
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I don't know exactly. Probably a couple of minutes?

 
 
 
 


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Uber Geek
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  Reply # 938682 21-Nov-2013 21:47
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OK, try watching the modem lights and/or log to see if PPP or the DSL link is dropping.



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Geek


  Reply # 938690 21-Nov-2013 21:58
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Just did another ping test direct from the modem admin screen (this time with filter and phone also connected to the same jackpoint) and the result was 24% packet loss (24 packets from a total of 100) when pinging flip.co.nz. The lights stayed green the whole time.

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Ultimate Geek
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  Reply # 938697 21-Nov-2013 22:11
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I would ring them to ensure your port on the msan is set correctly



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Geek


  Reply # 938699 21-Nov-2013 22:17
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johny99: I would ring them to ensure your port on the msan is set correctly


If I use exactly those words I'm guessing they'll know what I'm talking about? Because I have absolutely no idea :)

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  Reply # 938760 22-Nov-2013 07:38
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If the DSL and PPP lights are both staying lit during the problem time, it's more likely to be a problem external to your home.

When doing those tests, make sure that you just have the one computer connected, by ethernet (not WiFi), to make sure there isn't something else hogging all the bandwidth while you are testing.

If you still get the same results, go back to the ISP's helpdesk, and advise them of that packet loss, and how you did the test.

394 posts

Ultimate Geek
+1 received by user: 28


  Reply # 938761 22-Nov-2013 07:42
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if you ask them to check the port profile, they will know what you mean.

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