eXDee: He contacted Snap again, they said they are waiting for a new VDSL Line card to be installed the HNE exchange, and have to wait on this before a port is available. No time estimate.
That falls within a standard 14 day SLA. I've seen a few cases of this lately.
Courtenay Place ran out of VDSL ports a few months ago which also required a new frame and wiring.