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# 137999 16-Dec-2013 16:00
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Hey everyone, what's up. 

I moved from telecom about 1 year ago and now I'm with snap. I'm only on adsl1 and I get 7mb download which is fine but I issue I'm having is that when I was with telecom and I play Garry's Mod alot, to an Auckland server I would get maybe 30 - 40 ping average which was fine and I was happy with that but I saw snaps cheap prices and moved to them but the issue isn't with the download, it's with ping and to the same auckland server (I'm in auckland btw) with snap I get maybe 90 to 100 ping, it won't go below 80. I emailed snap about this a little while ago and they said they would suss it out but still no change. Anyone got any ideas that I can do or email etc?

Cheers - Anakin

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  # 953142 16-Dec-2013 16:05
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how about a list of URLs or IP addresses we could test.

Maybe to a range of different gaming sites that could take a few pings every minute (400/hour)

Happy to come back after a week of testing with the results.

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  # 953173 16-Dec-2013 16:50
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sounds like your interleavings setting may be a tad high.

considering the 7mbit speed, adsl1 and the latency, i wouldnt say its out of character to find that your on a conklin mind you..


im with snap, on a 1ms latency VDSL profile, i get 5ms to auckland servers, and 27ms to the Sydney hosted GMOD server i play on regularly.


what server is this, can check to be sure its not routing funny..




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  # 953176 16-Dec-2013 16:54
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What server is this?
Lowest pinging servers for Gmod for me on Snap VDSL:
https://www.dropbox.com/s/qk15ovtpqmkv2hs/Screenshot%202013-12-16%2016.58.14.png

 

I only see one NZ server here, at the top. Everything else is from Australia.

JohnButt: how about a list of URLs or IP addresses we could test.

Maybe to a range of different gaming sites that could take a few pings every minute (400/hour)

Happy to come back after a week of testing with the results.
Prepare the Botnet!

I'd suggest some auckland servers in different data centres, testing some major AU game servers providers such as Internode, Telstra Bigpond, 3FL and Hypernia. us.battle.net and sea.battle.net. Some major valve AU and USA servers might be ideal also. Perhaps latency to some parts of asia as well might be handy.
Making sure its hitting the game server network not the website.



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  # 953243 16-Dec-2013 18:47
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Hey everyone, 

This is any server lol, it's the same with CS:S, LFD2 etc....
I've put in a photo of my gmod refresh list and that's no one else on the net, just me and gmod.. and I've put in a photo of my routers adsl bit..
 
Oh and I forgot to mention, I have a friend who lives about 2 houses down from me (I live in Dairy Flat, semi ruralish) and too the same servers he gets maybe 30 - 40 ping and I get 90 - 100 like wtf? 

Cheers - Anakin 

http://oi41.tinypic.com/67i1di.jpg GMOD

http://oi42.tinypic.com/28sljix.jpg ROUTER



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  # 953246 16-Dec-2013 18:54
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And it's only sinced I've changed from Telecom to Snap, on telecom my ping was 40ish now it's doubled since I moved to snap

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  # 953266 16-Dec-2013 19:11
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:shudder: an old D-Link 604t.
You're pretty much right next to your cabinet, dairy flat has a mix of whisper cabinets and far older equipment from a quick look. Appears to be a conklin or two in the area too, so your speed and latency is going to vary depending on what your exact address is.

Make sure your line has interleaving disabled, call snap and ask for them to check this. Also ask them to confrim what type of cabinet you're attached to, and if its ADSL2+ capable.

Side Note: Does anyone remember the D-Link firmware bug? There was a particular sync rate that it'd incorrectly show, and this reminded me of it. Can't remember what it was.



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  # 953287 16-Dec-2013 19:45
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Hey eXDee, I've just flicked snap and email and was just reading what interleaving does and I have a feeling that it is that turned on, how much would it affect the ping by?

Cheers - Anakin

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  # 953288 16-Dec-2013 19:49
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anakin9595: Hey eXDee, I've just flicked snap and email and was just reading what interleaving does and I have a feeling that it is that turned on, how much would it affect the ping by?

Cheers - Anakin



would depend on your interleavings delay. ild say your on one of the higher brackets.

unfortunately, im unsure of the interleaving delay levels which are inplace for adsl.



generally, snap adsl connections are provisioned with no interleaving enabled IIRC though. 




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  # 953289 16-Dec-2013 19:51
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Well what would cause it to double in ping and I haven't moved house etc only moved company

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  # 953290 16-Dec-2013 19:53
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anakin9595: Well what would cause it to double in ping and I haven't moved house etc only moved company

port would have been reprovisioned. reset to their defaults.




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  # 953297 16-Dec-2013 20:00
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The ports on the router? I have a few forwarded but never use 

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  # 953300 16-Dec-2013 20:06
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anakin9595: The ports on the router? I have a few forwarded but never use 


your adsl port on the DSLAM, which you connect to.




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  # 953349 16-Dec-2013 21:36
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You're connected to an ASAM so your line will be susceptible to congestion, it's one of the joys of living rurally. Your friend down the road could be on a different cabinet but this area only has ASAM's (Conklins or Alcatal 7300's) but some of these are getting upgraded next year.

Seeing my Snap connections have very low latency, I feel there may be another underlying problem here more than likely to do with your cabinet, but was coincidental to your move to Snap. In this area I'd strongly recommend NOT disabling interleaving since this is very likely to ruin your connection more in this area (electric fences + no interleaving causes major issues). Honestly, just live with it and understand you're living rurally on an old cabinet.






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  # 953565 17-Dec-2013 10:45
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Hey Michael, 

I saw that they're being upgraded in 2015 or around there but I emailed snap and they said they're gonna turn interleaving off so I'll play gmod later on and see how it goes, if it's unstable and no good I'll just get them to turn it back on but it would be good to have nice ping again :P

thanks - anakin

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  # 954000 18-Dec-2013 03:08
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Exedee

Side Note: Does anyone remember the D-Link firmware bug? There was a particular sync rate that it'd incorrectly show, and this reminded me of it. Can't remember what it was.



Yes

anakin9595:

http://oi42.tinypic.com/28sljix.jpg ROUTER


Indeed that looks awfully like the D Link firmware bug where it gets stuck on 7Mbit / ADSL1 line ratewhen it should be connecting at a higher ADSL2+ line rate.

Get interleaving off will likely solve your increased latency issue

.. and try a different adsl modem, suspect you can get higher line rate.

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