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66 posts

Master Geek
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  # 972040 22-Jan-2014 07:50
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alexisj:

I got some confusing, frustrating and sad news from SNAP this morning.  According to their conversations with the Chorus Fibre Provisioning team, the cabinet servicing my property is not built yet, with an undetermined build date. I am still hopeful that this is more a case of confusion than anything else, but hope is somewhat fading.



Given the mixed message, I can't talk directly to Chorus and I'm not convinced Snap got the complicated message across... I wonder if it's worth getting another ISP to look at it. What are your thoughts?  I know for sure that Fibre exists 3 sections down from me on the same side of the road.  That is the last house of the original street. I am the first house in the new development, but there are 2 empty sections between us. I am really hoping the fibre didn't stop at the old houses.  The development has been there for 2 years, with this spec house just unsold.

Anyway, any suggestions for moving forward appreciated.

Regards,
Alexis

77 posts

Master Geek
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Chorus
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  # 972044 22-Jan-2014 08:17
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Alexis

I have pushed your details to the Service Delivery Mgr @ Chorus responsible for Snap! And copied to the Customer Svcs Mgr @ Snap! You can expect a followup call from someone today.

^GL




Follow us on our new GZ handle - ChorusNZ


 
 
 
 




66 posts

Master Geek
+1 received by user: 2


  # 972054 22-Jan-2014 08:37
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ChorusVan: Alexis

I have pushed your details to the Service Delivery Mgr @ Chorus responsible for Snap! And copied to the Customer Svcs Mgr @ Snap! You can expect a followup call from someone today.

^GL


Thanks.  Much appreciated. Who at Chorus do I write to to recommend your pay rise?

Cheers,
Alexis



66 posts

Master Geek
+1 received by user: 2


  # 972229 22-Jan-2014 13:28
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Hi,

Thanks to RalphfromSnap & Chorusvan, things seem to be sorted. I'm just waiting to get a booking date and we'll see from there.  I'll let you all know how it finally goes!!

Thanks again to all who've helped.

Cheers,
Alexis

Banana?
4740 posts

Uber Geek
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  # 972231 22-Jan-2014 13:30
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Hope it goes well. Wonder why the council hasn't sorted your street numbers yet - bl@@dy slack.

I'm jealous, would love some UFB goodness.

811 posts

Ultimate Geek
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  # 972232 22-Jan-2014 13:31
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Who do I PM to get UFB on my street? :p



66 posts

Master Geek
+1 received by user: 2


  # 977507 30-Jan-2014 15:35
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Hi All,

Fibre being installed today

ONT is up and on the wall.  It seems I am the first customer on a cabinet, so some commissioning issues.  Chorus also rather uninterested in some questions, despite Snap telling me they should offer a home networking package.  We'll wait and see about when it works.

Cheers,
Alexis

 
 
 
 




66 posts

Master Geek
+1 received by user: 2


  # 978284 31-Jan-2014 18:18
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To give a final answer....


811 posts

Ultimate Geek
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  # 978297 31-Jan-2014 18:25
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Which speed did you sign up for?



66 posts

Master Geek
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  # 978309 31-Jan-2014 18:35
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Lorenceo: Which speed did you sign up for?


50/20

Will look at 100/50 if it becomes necessary.  I doubt it makes a difference, but I was first (and currently) only customer on the cabinet.

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