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298 posts

Ultimate Geek


  #980752 5-Feb-2014 15:24
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BigPipeNZ:
boland: Alright, we have internet from Bigpipe! Everything went really smooth. Today we should get connected. Suddenly a guy from Chorus was at our door. The website states everything can be done remotely, but in rare cases they have to do something on-site was the response from Bigpipe. No problem at all, he was gone in half an hour.

Only thing is the speed, Speedtest.net says 18mbit down, 8 mbit up. VDSL should be quicker. However, the DSL line is split into 7 lines, each with a RJ45 connector. One of them is connected to a RJ45 socket near the DSL point, which is going to a RJ45 socket in the living room. There I connected the modem.
So, the DSL line being split and the pretty long line (from the DSL point to the lounge) could be the problem. So, I'm thinking about installing a master splitter if that could solve the problem. I've asked Bigpipe about that.


hi,

sorry about the tech turning up.  We're looking into how we manage it better.

As far as the splitter goes, with that setup, it sounds like it is 100% worth doing.  

In wellington, I believe Cyril7 does installs down there http://www.geekzone.co.nz/user_public.asp?user_id=22011 so you could drop him a PM.



No worries, my wife was a bit surprised. She called me "Hey, a guy from Chorus showed up? Thought they did not have to install anything on-site?" :)

I also got a reply from your helpdesk, that it could take up to 10 days before the line has stabilized. And thanks for the link to Cyril7! Probably will give it a try myself first, if I can find a good guide :)



298 posts

Ultimate Geek


  #983320 10-Feb-2014 13:59
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We are still very happy with Bigpipe. Torrents were not working, we are getting our own public IP today as promised. That should do the trick.
Internet is fast enough for Netflix HD streaming.

However, connecting to a Dutch VPN (HideMyAss) is very slow, but that probably has nothing to do with Bigpipe.

Would recommend Bigpipe!

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