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'That VDSL Cat'
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  Reply # 988363 16-Feb-2014 17:32
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michaelmurfy:
webwat:
michaelmurfy: What the hell? Hate to say it but this is not the worst I've seen from Visionstream.


Really? They must be getting techs from Fiji or something, seems to be the normal way in less developed countries but we have scotchloks and other joiners available so no excuse for taped up wires like that, its just uneducated or plain lazy. Honestly I wouldn't be suprised if the ISP had contracted their own cowboys for $20 per customer to save on Chorus fees.

EDIT: Noticed they also apparently broke a krone in the cabinet (generally due to incorrect tools) and not fixed some corroded wires... Presume they are new on the job but they need to get some training and learn to take pride in their work!


They once installed UFB for one of my customers, connected the neighbors instead of my customers meaning the customers neighbors got free 100mbit UFB for about a week until I shut it off. Tried charging again for a new install saying I wrote the address wrong on the form but the "proof" they sent back was in fact the correct address :/


thats classic! 







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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 988365 16-Feb-2014 17:39
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michaelmurfy:
webwat:
michaelmurfy: What the hell? Hate to say it but this is not the worst I've seen from Visionstream.


Really? They must be getting techs from Fiji or something, seems to be the normal way in less developed countries but we have scotchloks and other joiners available so no excuse for taped up wires like that, its just uneducated or plain lazy. Honestly I wouldn't be suprised if the ISP had contracted their own cowboys for $20 per customer to save on Chorus fees.

EDIT: Noticed they also apparently broke a krone in the cabinet (generally due to incorrect tools) and not fixed some corroded wires... Presume they are new on the job but they need to get some training and learn to take pride in their work!


They once installed UFB for one of my customers, connected the neighbors instead of my customers meaning the customers neighbors got free 100mbit UFB for about a week until I shut it off. Tried charging again for a new install saying I wrote the address wrong on the form but the "proof" they sent back was in fact the correct address :/



Much Wow,

This is why we cant have nice things.

 
 
 
 


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  Reply # 988394 16-Feb-2014 18:00
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michaelmurfy:
webwat:
michaelmurfy: What the hell? Hate to say it but this is not the worst I've seen from Visionstream.


Really? They must be getting techs from Fiji or something, seems to be the normal way in less developed countries but we have scotchloks and other joiners available so no excuse for taped up wires like that, its just uneducated or plain lazy. Honestly I wouldn't be suprised if the ISP had contracted their own cowboys for $20 per customer to save on Chorus fees.

EDIT: Noticed they also apparently broke a krone in the cabinet (generally due to incorrect tools) and not fixed some corroded wires... Presume they are new on the job but they need to get some training and learn to take pride in their work!


They once installed UFB for one of my customers, connected the neighbors instead of my customers meaning the customers neighbors got free 100mbit UFB for about a week until I shut it off. Tried charging again for a new install saying I wrote the address wrong on the form but the "proof" they sent back was in fact the correct address :/


Hard to believe the neighbour didn't say anything during the entire install, and also how did they get the modem? I can understand Chorus getting the wrong address, but the RSP as well? Were they both with the same provider? 

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  Reply # 988400 16-Feb-2014 18:20
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michaelmurfy: They once installed UFB for one of my customers, connected the neighbors instead of my customers meaning the customers neighbors got free 100mbit UFB for about a week until I shut it off....

Did the neighbors not notice that someone was drilling holes in their house and installing two boxes in their living room?





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