Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




23 posts

Geek


# 140629 15-Feb-2014 18:41
Send private message

So I found myself becoming an owner-occupier of a CBD apartment that was a serviced apartment. Everything is nice, except for the fact that Chorus is now claiming that there is insufficient line capacity to even bring in a standard landline/DSL service for Internet. Okay, so I went to the body corporate AGM and learned that they've been trying to get in touch with every single telecommunications company out there (Chorus, Telecom, Vodafone) to get more lines running in so at least we (the actual residents) standard Internet service. The apartment block has its own node supposedly, and line trace from various ISPs have confirmed that the unit I am in does have a line, but then Chorus said that they need building owners to bring in more lines. Yeah, what?

So someone is clearly not informed properly here, and this has been going on for months now, and none of us have even a basic service. Only service is FreedomInternet which is over unsecured wifi with very flaky speeds, and down more often than the worst ISP's I've been with. Not to mention not using a public IP address, but I digress...

Not sure if anyone here can bring me information or contact the right people to maybe speed this up, but not getting proper Internet access is really driving me nuts.

Filter this topic showing only the reply marked as answer Create new topic
5701 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  # 987927 15-Feb-2014 18:41
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



19282 posts

Uber Geek
Inactive user


  # 987940 15-Feb-2014 18:59
Send private message

Which CBD apartment?

 
 
 
 


6615 posts

Uber Geek
Inactive user


  # 987942 15-Feb-2014 19:04
Send private message

Wow, In this day and age.
Really cant do a whole lot. I think the appt owners need to speak directly with chorus and get them to extend their network to the apartment. Maybe just put its own xDSL ALCATEL 7302 in the bottom. Might cost about 200,000.



23 posts

Geek


  # 987943 15-Feb-2014 19:05
Send private message

johnr: Which CBD apartment?


Bianco Off Queen. It was a serviced apartment but is now put on the market with none of this business disclosed by any of the agents as far as I know.

1948 posts

Uber Geek
Inactive user


  # 987948 15-Feb-2014 19:10
Send private message

Email me "pl at telecom.co.nz" and I can find out the score on Monday via a Chorus investment manager I know. A home phone number plus address and building name would be helpful in the email.

3383 posts

Uber Geek

Trusted

  # 988128 16-Feb-2014 10:18
Send private message

djrubbie:
johnr: Which CBD apartment?


Bianco Off Queen. It was a serviced apartment but is now put on the market with none of this business disclosed by any of the agents as far as I know.


Bugger, that was my favorite hotel to go to whenever i visit auckland. Though they did have crap expensive internet - something like $20 for 1 hour or 300mb of 256k

Basically if it was run like a hotel, they probably only needed 10 or 20 lines bought into the building which their pbx would then split to the rooms.
Now as apartments, the people who deal with subdivisions at chorus i think would be the ones to talk to about a build out. I believe though that it would be at the buildings expense.

I am however pretty sure there is FX fibre coming into that building.

Is the whole building now owned as apartments, or is part of the building still run as the hotel?

I would be happy to talk to your corporate body to suggest some options that dont involve chorus if they are having problems with them.

In the mean time, have a chat to woosh wireless about their wimax service




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here






23 posts

Geek


  # 988149 16-Feb-2014 11:41
Send private message

raytaylor:

Is the whole building now owned as apartments, or is part of the building still run as the hotel?

I would be happy to talk to your corporate body to suggest some options that dont involve chorus if they are having problems with them.

In the mean time, have a chat to woosh wireless about their wimax service


I think only part of the complex has been converted so at the moment it's mixed use. I would rather give a bit more time for Chorus to sort this out and maybe even enable UFB in place of that. Will have to see what happens over the next couple weeks as more information and options flow in.

 
 
 
 


6434 posts

Uber Geek


  # 988150 16-Feb-2014 11:42
Send private message

There are quite a few wireless options for cbd auckland. Experience won't be awesome, but better than nothing.

1990 posts

Uber Geek

Trusted

  # 988235 16-Feb-2014 14:13
One person supports this post
Send private message

Wow, right across from Airedale St... They probably have a 50pair so only a few apartments missing out.

CityLink has fibre right outside, so shouldn't cost more than $3000 to get it into the building if they want a FTTB topology, plus 100M switches and phone equipment in the basement. Perhaps an aggregation switch designed for apartment buildings like this Ethernet Aggregation ONU. I would expect you would have Cat5e links good enough for 100base Ethernet through to your apartment.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

3383 posts

Uber Geek

Trusted

  # 988436 16-Feb-2014 19:28
Send private message

webwat: Wow, right across from Airedale St...


Ahhh i remember there is an exchange-like building across the road - now realise it is.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here






23 posts

Geek


  # 988439 16-Feb-2014 19:38
Send private message

webwat: Wow, right across from Airedale St... They probably have a 50pair so only a few apartments missing out.

CityLink has fibre right outside, so shouldn't cost more than $3000 to get it into the building if they want a FTTB topology, plus 100M switches and phone equipment in the basement. Perhaps an aggregation switch designed for apartment buildings like this Ethernet Aggregation ONU. I would expect you would have Cat5e links good enough for 100base Ethernet through to your apartment.


That's what I hope can happen, I really don't mind having FTTB right now because anything is better than a wireless connection. That said, I don't think we have ethernet jacks to units, at least not to my one so I don't think they have them, but standard phone line jacks are available right in the living room and the bedrooms.

Thanks for all your answers everyone, and hopefully plambrechtsen will be able to get some answers from someone who knows more before further steps are taken.

19282 posts

Uber Geek
Inactive user


  # 988441 16-Feb-2014 19:40
Send private message

raytaylor:
webwat: Wow, right across from Airedale St...


Ahhh i remember there is an exchange-like building across the road - now realise it is.


That is a major exchange been in there a few time in the late 90s

333 posts

Ultimate Geek

Trusted
Chorus NZ

  # 988709 17-Feb-2014 11:02
3 people support this post
Send private message

As pointed out by RayTaylor - this is a job for the Chorus subdivision group.

The developer who changed the use from hotel to apartments should have worked with the Chorus subdivision team to sort out additional network requirements.

The original hotel would have had a single "address" for all the rooms and a single connection (for their PBX & Broadband).  A new cable entry into the building may be required and additional demarcation points may be required.

Part of the work we do is create the new address locations within the property - i.e. Apt 1, Apt 2, Penthouse A, Penthouse B etc. so that when a resident calls their ISP the address shows up in our network database.

If this work is not done by the developer, then the resident ends up having to sort this out individually which is less than satisfactory.

Get the developer or the Body Corporate to contact the Chorus subdivision group tsg@chorus.co.nz to fix this properly. 

^GL

Filter this topic showing only the reply marked as answer Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.