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6 posts

Wannabe Geek

# 141296 7-Mar-2014 15:47
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I have recently had UFB installed and am generally happy, although speeds are nowhere near what others are reporting ...

My main gripe, though, is their phone service, particularly the so-called 'Smart Services'. Of these, we only use the Caller ID and all Diversion. It also has VoiceMail which is somewhat pathetic, being nothing like as user-friendly as our old Uniden DECT system. The Uniden phone flashes a light to tell you that messages are recorded. The 'Smart' VoiceMail, on the other hand, requires that one picks up the phone to hear if it makes strange beeping sounds (these were not explained in any of the documentation - we thought the phone had a fault!) which indicates the messages await. This means picking up the phone everytime one comes inside in case there is a message!!!
I had hoped that one could 'pick and choose' which Smart Services to use, but this is apparently not possible - it's all-or-nothing!
My preference would be able to turn VoiceMail off completely.
Now, before someone says to simply set up the Uniden to answer first, I tried that, but (mysteriously) whilst it usually works, some calls are still being diverted to VoiceMail. Does this suggest that somehow calls are not being 'heard' by the Uniden so that it doesn't respond, or is there an underlying fault in the Kinect phone system?
I suspect the latter, I'm afraid!
I guess I have to make ANOTHER call to their 'help' line!

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755 posts

Ultimate Geek

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  # 1001039 7-Mar-2014 22:15
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jdlaw75: We were simply told that we were going on a 50gb plan, no mention of speed limitations.

Check out

You're paying $69 / month right?

In UFF areas I understand Trustpower sell 50/20 rather than 30/10. But to jump up to 100/50, you need to pay them an extra $26 / month for the privilege.

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