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3889 posts

Uber Geek


  # 1001470 8-Mar-2014 22:12
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PoHq:
Cbfd: Haha if people think they can do a better job and handle the pressure some of the guys are under - ican organise a day or a week outin the field with me and you can see what its like


Couldn't have said it better myself. I'm a chorus tech sat here laughing at all the people claiming the techs are monkeys and they could do a better job.


I suspect some of those monkeys think I'm just bonkers or at least very strange....  I often pull over and just say thanks when I see someone down a hole in the ground.

Every monkey in a hole is one hole this monkey doesn't have to be in!

I give thanks to anyone who will climb under the road and spend the day working in a wet hole trying to figure out why something they didn't even build won't work!

...and don't even get me started on the computer systems that they have to deal with just to get jobs, understand requests and report results.

D




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222 posts

Master Geek


  # 1001471 8-Mar-2014 22:15
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Cbfd: Haha if people think they can do a better job and handle the pressure some of the guys are under - ican organise a day or a week outin the field with me and you can see what its like


Keyboard warrior says i'll take you up on that.....put that "10 foot tall and bulletproof warrior" up a ladder two stories high to connect that urgent service of high speed internet and see whos legs are shaking when they come down :)




"Setting the Standard in Quality and Commitment"

 
 
 
 


929 posts

Ultimate Geek
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  # 1001472 8-Mar-2014 22:15
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My chorus tech is a maori chap looks after the small town I live in and he is fantastic been out to my house twice did a tidy job and was really friendly!



3889 posts

Uber Geek


  # 1001473 8-Mar-2014 22:15
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CamH:
As for getting everyone on to Fibre, I think RSPs really need to start pushing the positive benefits of Fibre (i.e reliability) as a 5% uptake seems incredibly low, given that there's no real additional cost for Fibre over DSL to those RSPs!



Cam we all need to get busy and push.

I'm currently designing a host of products that my company is going to be selling and tell people at every opportunity to get busy.

$1.5 billion dollars of our tax money on this stuff.  We need to get busy and start using it!





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3889 posts

Uber Geek


  # 1001474 8-Mar-2014 22:17
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overkill:
Cbfd: Haha if people think they can do a better job and handle the pressure some of the guys are under - ican organise a day or a week outin the field with me and you can see what its like


Keyboard warrior says i'll take you up on that.....put that "10 foot tall and bulletproof warrior" up a ladder two stories high to connect that urgent service of high speed internet and see whos legs are shaking when they come down :)


...and those are the folk I NEVER stop to thank....  very last thing I want to do is disturb that guy (or gal!)

D




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Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz




3889 posts

Uber Geek


  # 1001475 8-Mar-2014 22:18
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Stan: My chorus tech is a maori chap looks after the small town I live in and he is fantastic been out to my house twice did a tidy job and was really friendly!


Yip, some folk here forget that these are people in our local community just like everyone else.

I saw a 'network' van being put to a great use this morning.... yes Saturday morning and it was being used to help some people move house!  NICE!!!





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306 posts

Ultimate Geek


  # 1001478 8-Mar-2014 22:25
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Haha i can do better take them up a 70m cell tower to replace that antenna that has been causing faults and people think is an easy fix :)

 
 
 
 




3889 posts

Uber Geek


  # 1001479 8-Mar-2014 22:26
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Cbfd: @dongould fibre isnt going to outlast the copper - as the stuff they are puting in has a life of 25 years and alot of the copper in the grpund is 40+ years old.

Also fibre isnt as reliable as copper :)


You are aware that we're almost past the original design life of the SCX? 

The fibre is also being put in ducts so replacement when needed will be much less an issue than the current direct berry copper.

What was the design life of the 55 year old copper powering the telephone lines next door to my place?

There was never any intention to put DSL on those lines, yet they did.

I don't think we should get to excited about a short life on the new fibre and start skilling up youth with the expectation that we're going to have lots of fault work on it in 25 years time like we have on the current copper network.






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'That VDSL Cat'
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  # 1001480 8-Mar-2014 22:27
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Cbfd: Haha if people think they can do a better job and handle the pressure some of the guys are under - ican organise a day or a week outin the field with me and you can see what its like


i suspect your not one of the visionstream folk i speak so highly about however.

kinda missed my underlying point.. 


i dont comment on the techs workload, but the way they carry out the tasks, the bad habits that are constantly used and my second major issue being with the organization of techs, where techs dont actually know what they are sent out for, or techs are sent out for say vdsl, when they only know about adsl.


in saying that, being a chorus tech (or atlest faults tech) isnt really my dream job by any imagination, cant say i enjoy ladders and crawling around under tight spaces all day, but a job is a job and at the end of the day that is a bit more important to be rather than what i enjoy doing.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


6615 posts

Uber Geek
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  # 1001481 8-Mar-2014 22:31
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hio77:
Cbfd: Haha if people think they can do a better job and handle the pressure some of the guys are under - ican organise a day or a week outin the field with me and you can see what its like


i suspect your not one of the visionstream folk i speak so highly about however.

kinda missed my underlying point.. 


i dont comment on the techs workload, but the way they carry out the tasks, the bad habits that are constantly used and my second major issue being with the organization of techs, where techs dont actually know what they are sent out for, or techs are sent out for say vdsl, when they only know about adsl.


in saying that, being a chorus tech (or atlest faults tech) isnt really my dream job by any imagination, cant say i enjoy ladders and crawling around under tight spaces all day, but a job is a job and at the end of the day that is a bit more important to be rather than what i enjoy doing.


What ever the case is, The vast majority does work hard and properly. All of us have seen the best and worst at some point.
The worse side will always shine brighter than the better. 



3889 posts

Uber Geek


  # 1001482 8-Mar-2014 22:32
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Cbfd: Haha i can do better take them up a 70m cell tower to replace that antenna that has been causing faults and people think is an easy fix :)


pffft.... I'll take your 70m tower any day of the week over being in a confined roof space in an earthquake zone.

D




Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz


222 posts

Master Geek


  # 1001487 8-Mar-2014 22:45
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DonGould:
Cbfd: Haha i can do better take them up a 70m cell tower to replace that antenna that has been causing faults and people think is an easy fix :)


Just increasing the poo in the pants rating....

pffft.... I'll take your 70m tower any day of the week over being in a confined underfloor space in an earthquake zone.

D




"Setting the Standard in Quality and Commitment"

306 posts

Ultimate Geek


  # 1001488 8-Mar-2014 22:45
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@hio77 bad habits come in due to workloads and commit times and getting the job done so they can gwt paid (why visionstream are bad) and techs being sent out doing wrong work happens due to either wrong service orders (usually isp issue) or bad dispatching .

306 posts

Ultimate Geek


  # 1001489 8-Mar-2014 22:47
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Haha @don i was working on the towers after both earthquakes :) good fun in the aftershocks

'That VDSL Cat'
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  # 1001491 8-Mar-2014 22:57
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Cbfd: @hio77 bad habits come in due to workloads and commit times and getting the job done so they can gwt paid (why visionstream are bad) and techs being sent out doing wrong work happens due to either wrong service orders (usually isp issue) or bad dispatching .


iknow why it is, but does that make it acceptable really? when you lead to many days of man hours to resolve a fault due to not doing it properly the first time?

as with both points, its based off my own experienced, in terms of wrong techs being sent out, i dont think it was the ISPs fault at all, as when the tech was sitting there trying to hear a dial tone, and testing a adsl modem on a naked vdsl line, as he was checking the work order again could see it clearly written multiple times down his screen naked vdsl.

now im sure there is a way, an isp could have messed it up there, but then the tech should not have turned around i said i need to go get proper gear - to find hours later he was never going to be returning.


i personally have been riddled with visionstreams awesome service, and have very dim views on them unfortunately.


every time it looks like ima have good experience for once, it ends up further down the rabbit hole.



so im sorry if i offend you in blaming techs for often being bad, but it is true, bad experiences outway alright ones, and im yet to have a great experience - im eagerly awaiting one of these, when i can say, well done chorus, i didnt want to throw a tech out the door for not being able even attempt a simple conversation about the technology they are installing, and why things arent going how they should be.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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