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4431 posts

Uber Geek
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  # 1007383 17-Mar-2014 15:35
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quentinreade: Hi all, Thanks for bringing this to our attention. Listening to the call from this end, it’s pretty clear that the sales agent was totally above board. We suspect that – despite the sales agent saying twice where she was calling from – that this was missed. She was asking for account and other details from the OP because she thought he wanted to go ahead with signing up for the deal she was offering (and fair enough, it was a great deal, with two months free ;)) The call centre manager has reviewed the call, and it’s past his pretty darn exacting standards too. We take our responsibilities here very seriously. There’s been a very clear edict from the top of the business down that we are water-tight with any sales calls.   It’s certainly not our aim to do anything amiss here, apologies to the OP if he felt like something was wrong here. Cheers,

(bold is mine)
I would've thought it  would have to be clearer than "I think they want to".

15020 posts

Uber Geek

  # 1007397 17-Mar-2014 15:52
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The OP had already confirmed on reviewing the call that they had thought it was SS. But what sort of security do ISPs give when cold calling, that they are who they say they are? And why are they taking those sorts of details over the phone, such as a drivers license number, which may not be that secure. What is capturing that info supposed to mean or prove anyway, esp as not everyone has a drivers license? 
 Surely they should tell the person that if they want to take up the offer, to either go to the website and sign up with a promo code, or to phone the number on the website with a promo code. To say 'because she thought he wanted to go ahead with signing up for the deal ' doesn't sound like they have 'definitely committed' to wanting to sign up. They either 'definitely did', or 'definitely didn't' want to signup, there are no grey areas. It sounded like the OP was sort of on the fence, and needed more info to me. These sort of contracts are filled with T&Cs, such as minimum terms, which anyone signing up needs to read before committing to a cold call. People shouldn't signup to contracts without reading all the conditions in writing.
This is one reason for the door to door sales act, where you have I believe a 7 day cooling off period, where you can review the terms of the contract. Not sure how it applies to cold calls over the phone.


64 posts

Master Geek

  # 1007503 17-Mar-2014 18:18
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Even so, my current connection is ADSL2+, so why bother asking for an upgrade to the same thing? The upgrade Chorus is doing here concentrates on a completely different architecture; fibre.

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