Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
4431 posts

Uber Geek
Inactive user


  # 1007383 17-Mar-2014 15:35
Send private message

quentinreade: Hi all, Thanks for bringing this to our attention. Listening to the call from this end, it’s pretty clear that the sales agent was totally above board. We suspect that – despite the sales agent saying twice where she was calling from – that this was missed. She was asking for account and other details from the OP because she thought he wanted to go ahead with signing up for the deal she was offering (and fair enough, it was a great deal, with two months free ;)) The call centre manager has reviewed the call, and it’s past his pretty darn exacting standards too. We take our responsibilities here very seriously. There’s been a very clear edict from the top of the business down that we are water-tight with any sales calls.   It’s certainly not our aim to do anything amiss here, apologies to the OP if he felt like something was wrong here. Cheers,




(bold is mine)
OK.... 
I would've thought it  would have to be clearer than "I think they want to".

15020 posts

Uber Geek


  # 1007397 17-Mar-2014 15:52
One person supports this post
Send private message

The OP had already confirmed on reviewing the call that they had thought it was SS. But what sort of security do ISPs give when cold calling, that they are who they say they are? And why are they taking those sorts of details over the phone, such as a drivers license number, which may not be that secure. What is capturing that info supposed to mean or prove anyway, esp as not everyone has a drivers license? 
 Surely they should tell the person that if they want to take up the offer, to either go to the website and sign up with a promo code, or to phone the number on the website with a promo code. To say 'because she thought he wanted to go ahead with signing up for the deal ' doesn't sound like they have 'definitely committed' to wanting to sign up. They either 'definitely did', or 'definitely didn't' want to signup, there are no grey areas. It sounded like the OP was sort of on the fence, and needed more info to me. These sort of contracts are filled with T&Cs, such as minimum terms, which anyone signing up needs to read before committing to a cold call. People shouldn't signup to contracts without reading all the conditions in writing.
This is one reason for the door to door sales act, where you have I believe a 7 day cooling off period, where you can review the terms of the contract. Not sure how it applies to cold calls over the phone.

 
 
 
 




64 posts

Master Geek


  # 1007503 17-Mar-2014 18:18
Send private message

Even so, my current connection is ADSL2+, so why bother asking for an upgrade to the same thing? The upgrade Chorus is doing here concentrates on a completely different architecture; fibre.

1 | 2 | 3 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16


Intel announces next-generation Intel Xeon Scalable processors with up to 56 cores
Posted 7-Aug-2019 15:41


Nokia 2.2 released in New Zealand
Posted 5-Aug-2019 19:38


2degrees celebrating ten years
Posted 5-Aug-2019 05:00


Sure Petcare launches SureFeed microchip pet feeder
Posted 2-Aug-2019 17:00


Symantec Threat Intelligence: revival and rise of email extortion scams
Posted 2-Aug-2019 16:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.