Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
534 posts

Ultimate Geek
+1 received by user: 30

Trusted

  Reply # 1022290 9-Apr-2014 17:18
One person supports this post
Send private message

We are with Snap on UFB 100/50 in Porirua. Great service & the FritzBox 7390 is excellent. No issues. Connecting went smoothly & get great response from the twitter & customer service teams. It is the Chorus peeps you have to be wary of.

Went with the open term contract as well but in hindsight would have gone for a term plan for discount. 




 

Connecting to UFB? Go with Bigpipe and use this link for free credit!


13237 posts

Uber Geek
+1 received by user: 2214

Trusted
Subscriber

  Reply # 1022291 9-Apr-2014 17:21
Send private message

hio77: every isp has faults.

being that it was about 7 on a Friday night, not surprised it took a little while to put in a temporary fix till they could resolve everything and move connections back.


you lost your internet for a whole 30 mins, does your SLA say it should be less than that?

IMO given that it was such a large fault, they did very well.


I agree with you, mostly. I have no SLA that I'm aware of, it's best effort. I'm just making the point that failures in two weeks isn't awesome. It's not awful either, and they reacted well. If they posted an explanation of what the faults were, why they occurred, and future mitigations then I'd be more inclined to write them off. I just figure bigger ISPs have more money and can afford redundant systems.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


 
 
 
 


5239 posts

Uber Geek
+1 received by user: 1481

Trusted

  Reply # 1022296 9-Apr-2014 17:26
2 people support this post
Send private message

hio77:
timmmay:
hio77: ild go snap, their support is great and their network is top notch. could not recommend them more to you.


I agree they're good, but for example they had a major failure in Auckland on their UFB network last week, and last night I lost internet for 30 minutes for some reason that wasn't really explained but was common to many users. I still like them, but nop notch networks fail less than that.


you lost your internet for a whole 30 mins, does your SLA say it should be less than that?

IMO given that it was such a large fault, they did very well.


Try a 72 hour SLA.

13237 posts

Uber Geek
+1 received by user: 2214

Trusted
Subscriber

  Reply # 1022299 9-Apr-2014 17:29
Send private message

72 hours is probably typical for consumer services. Again, I'm not particularly bothered and they responded well, I'm just pointing it out.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


598 posts

Ultimate Geek
+1 received by user: 53

Trusted

  Reply # 1022500 9-Apr-2014 21:52
Send private message

http://iconz-webvisions.com/en/product/main/ufb-business-connectivity launched this week.






470 posts

Ultimate Geek
+1 received by user: 9


  Reply # 1022519 9-Apr-2014 22:32
One person supports this post
Send private message

Thanks for the help guys. I bit the bullet and went with Snap. 

Now we will see how many weeks it takes to get connected

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.