Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7
43 posts

Geek
+1 received by user: 8


  Reply # 1037553 6-May-2014 10:24
Send private message

Is any of these ISPs willing to pay for the early termination penalty to help a prospective customer switch?

2217 posts

Uber Geek
+1 received by user: 623

Trusted
Subscriber

  Reply # 1037567 6-May-2014 10:31
Send private message

TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

 
 
 
 


4981 posts

Uber Geek
+1 received by user: 1391

Trusted

  Reply # 1037600 6-May-2014 10:52
Send private message

jacwlg: Is any of these ISPs willing to pay for the early termination penalty to help a prospective customer switch?


Probably not for a residential customer. Have you spoken with the sales team?





1091 posts

Uber Geek
+1 received by user: 199

Trusted

  Reply # 1037623 6-May-2014 11:10
Send private message

Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?




Regards FireEngine




<==== Look no Orcon badge...

2217 posts

Uber Geek
+1 received by user: 623

Trusted
Subscriber

  Reply # 1037656 6-May-2014 11:54
Send private message

FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

43 posts

Geek
+1 received by user: 8


  Reply # 1037719 6-May-2014 13:46
Send private message

TimA:
jacwlg: Is any of these ISPs willing to pay for the early termination penalty to help a prospective customer switch?


Probably not for a residential customer. Have you spoken with the sales team?

No I haven't, I am locked in a 12 month contract with plenty of it left,
I am just wondering how far the ISPs are willing to go in this "war" :)

The power retailers and banks have been offering all sorts of cash and freebies to get you switch.

1091 posts

Uber Geek
+1 received by user: 199

Trusted

  Reply # 1037729 6-May-2014 14:13
Send private message

Dynamic:
FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike


I'll enquire....




Regards FireEngine




<==== Look no Orcon badge...

1824 posts

Uber Geek
+1 received by user: 212


  Reply # 1037791 6-May-2014 15:48
Send private message

Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.



So far the only problem I had was that the VOIP was non functional attime of install but was quickly sorted very early on as of today I've not had any problems with my VDSL and I'm lovin the speed boost of 2.5 time what I was getting via ADSL 




Asus Crosshair V Formula AMD FX8320 (4.0GHz), 8GB Mushkin BlackLine DDR2400, 1x Sapphire RX580 8GB OC 1352/2000 (BIOS upgraded), 2x Kingston V300 SSD's RAID0 Boot, 1x WDC WD2003FYYS RE4 2TB, 1X WDC WD1003FZEX 1TB, 1X  SAMSUNG HD103SJ 1TB, SilverStone ST75F-P (750W) Full Modular PSU, OS WIN10 pro x64, SilverStone RaVeN RV02B-W (with USB3.0 upgrade)


1091 posts

Uber Geek
+1 received by user: 199

Trusted

  Reply # 1037816 6-May-2014 16:20
Send private message

FireEngine:
Dynamic:
FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike


I'll enquire....


Chorus are blaming this on "an extensive cable fault", Ive asked for a full report from both Chorus and our Business Provisioning.




Regards FireEngine




<==== Look no Orcon badge...

2217 posts

Uber Geek
+1 received by user: 623

Trusted
Subscriber

  Reply # 1037847 6-May-2014 17:08
Send private message

FireEngine:
FireEngine:
Dynamic:
FireEngine:
Dynamic:
TimA:
Athlonite: out of them both I'd choose Orcon (and I did) tongue-out


Poor Athlonite for picking the wrong provider :(


Based on my only experience with Orcon, I would agree.  7 weeks and 5 mistakes/errors/problems errors down the track, and HOPEFULLY a client's Business VDSL installation will be correctly completed today. TBH I'm not counting my chickens.


What were the issues?


Order not correctly placed on 13 March.  Order placed 'correctly' following a phone call from me (unrecorded date).  Followed up 4 April for an ETA and was advised by phone that the order had been placed.  Checked some details and found the address was wrong - different suburb.  Install rebooked.  Install day comes (Friday) and tech does his bit and leaves a new outlet on the wall for the VDSL and then (I understand) heads to the Exchange.  I go out the next business day (Monday) to configure the new router and am told (when I phone the call centre) that the install is not complete and is scheduled to be completed Wednesday.  Wednesday comes and goes with no confirmation.  A second 'finish the install day' comes and goes with no confirmation, then a backdated bill arrives (now credited).  Completion rebooked - theoretically today.

I've been dealing with Cara (who has been very responsive to communication).  The installation is in the Mangere Bridge area - she'll almost certainly know it if you happen to ask.

Fortunately it is an additional connection for this company.  We'll be migrating to it and then closing off an old Bizo (?) connection which is actually an old and relatively expensive TCL DSL circuit.  Unfortunately the old equipment at the client's end is misbehaving (partially promoting the change) and they have had to put up with VPN reliability issues.  I keep telling the staff that there is light at the end of the tunnel, but they will have stopped believing me by now.  The new firewall is sitting by the wiring cabinet in its box awaiting the VDSL.  I keep having to re-date the invoice for the firewall as I can't charge them for new equipment that they are not using.

Cheers
Mike


I'll enquire....


Chorus are blaming this on "an extensive cable fault", Ive asked for a full report from both Chorus and our Business Provisioning.


That is something I can understand and accept, but also something I would have hoped to have heard from the Account Manager days or weeks ago without the involvement of a Senior Manager.  Thank you, FireEngine.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

14055 posts

Uber Geek
+1 received by user: 3390

Trusted
Subscriber

  Reply # 1037852 6-May-2014 17:25
Send private message

FireEngine:
solaybro:
plambrechtsen: Telecom 'cause we are awesome.


My problem with you guys is that the modem you supply only has 100Mbps ethernet ports. I am planning on getting a nas server set up soon and I would like gigabit ports. I could just buy my own modem though but it's hard to find VDSL modems in New Zealand, no where sells them.


The new Orcon Genius White has Gigabit ports.....just saying


and terrible support along with long periods of oversubscribed international bandwidth issues :) ... just saying.



555 posts

Ultimate Geek
+1 received by user: 213


  Reply # 1037859 6-May-2014 17:37
Send private message

I see Snap are now looking into doing unlimited, if they can do it with out sacrificing quality then I'm sold.







1091 posts

Uber Geek
+1 received by user: 199

Trusted

  Reply # 1037867 6-May-2014 17:47
One person supports this post
Send private message

networkn:
FireEngine:
solaybro:
plambrechtsen: Telecom 'cause we are awesome.


My problem with you guys is that the modem you supply only has 100Mbps ethernet ports. I am planning on getting a nas server set up soon and I would like gigabit ports. I could just buy my own modem though but it's hard to find VDSL modems in New Zealand, no where sells them.


The new Orcon Genius White has Gigabit ports.....just saying


and terrible support along with long periods of oversubscribed international bandwidth issues :) ... just saying.


Meh, ancient history..... ;-)




Regards FireEngine




<==== Look no Orcon badge...

14055 posts

Uber Geek
+1 received by user: 3390

Trusted
Subscriber

  Reply # 1037868 6-May-2014 17:48
Send private message

FireEngine:
networkn:
FireEngine:
solaybro:
plambrechtsen: Telecom 'cause we are awesome.


My problem with you guys is that the modem you supply only has 100Mbps ethernet ports. I am planning on getting a nas server set up soon and I would like gigabit ports. I could just buy my own modem though but it's hard to find VDSL modems in New Zealand, no where sells them.


The new Orcon Genius White has Gigabit ports.....just saying


and terrible support along with long periods of oversubscribed international bandwidth issues :) ... just saying.


Meh, ancient history..... ;-)


I can't recall how many times in the last 10 years I have heard Orcon claim such things.

1091 posts

Uber Geek
+1 received by user: 199

Trusted

  Reply # 1037896 6-May-2014 18:43
Send private message

networkn: I can't recall how many times in the last 10 years I have heard Orcon claim such things.


Well all ISPs evolve over time, good job otherwise we would all be here just waiting for Telecom to withdraw unlimited again....




Regards FireEngine




<==== Look no Orcon badge...

1 | 2 | 3 | 4 | 5 | 6 | 7
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57


Thurrott says Microsoft Surface is dead last for reliability
Posted 16-Aug-2017 15:19


LibreOffice 5.4 works better with Microsoft Office files
Posted 16-Aug-2017 13:32


Certus launches Cognition
Posted 14-Aug-2017 09:31


Spark adds Cambridge, Turangi to 4.5G network
Posted 10-Aug-2017 17:55


REANNZ network to receive ongoing Government funding through to 2024
Posted 10-Aug-2017 16:05


Chorus backhaul starts with 2degrees
Posted 10-Aug-2017 15:49


New Zealanders cool on data analytics catching benefit fraud
Posted 10-Aug-2017 09:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.