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Topic # 146800 29-May-2014 14:02
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Hi, I'm currently using Telecom VDSL in Dunedin, but fibre is now available and I want to make the move.  However, I'm not sure which provider to go with.  People seem to like Snap, but is it worth switching?  Is the performance going to be significantly better with Snap than Telecom?  Telecom fibre doesn't seem to feature in the Truenet broadband reports, so not really sure how it performs against the others.

My usage is mostly international (UK and US), if that makes a difference, and I would love to have the smallest possible pings to these locations (pinging the BBC is currently 337ms).

Thanks.  :)

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  Reply # 1056040 29-May-2014 16:01
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Fibre is either run off Enable/Chorus performance is based on who laid the fibre AFAIK.
Mostly everyone is doing unlimited now at almost the same price so it doesn't really matter who you go with :^)





You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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  Reply # 1056044 29-May-2014 16:08
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Performance will be essentially the same no matter which ISP you choose. It will go over the same fibre.

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  Reply # 1056047 29-May-2014 16:12
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lucky you! where abouts in Dunedin are you?



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  Reply # 1056082 29-May-2014 16:38
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I'm in Wakari up by the school, so I guess that's why we've got it.  :)

It's interesting to hear that UFB performance will be the same regardless of provider.  Truenet shows a discrepancy between Snap and Orcon, so does the ISP not affect performance over UFB in much the same way as it would over ADSL/VDSL?

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  Reply # 1056085 29-May-2014 16:41
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All (UFB) fibre in Dunedin is provided by Chorus, so doesn't really make much of a difference in terms of speed/ping etc - with the exception of any traffic management/shaping etc... Don't forget to look at what package deals and discounts you might be eligible for e.g. a discount for having a mobile on account

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  Reply # 1056088 29-May-2014 16:46
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trig42: Performance will be essentially the same no matter which ISP you choose. It will go over the same fibre.

That's a bit misleading IMO.

Traffic within the UFB network will be the same, regardless of which ISP you're with, true. However there are many differences between what happens on each ISP's network.
If for example ISP A has less international capacity available than ISP B, users on UFB with ISP B may have better international performance than those with ISP A.



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  Reply # 1056110 29-May-2014 17:33
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So performance between my house and the ISP will be the same regardless, but performance between the ISP and destination is where there'll be differences.  Any idea which ISP has the best international performance or is the difference between them negligible?

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  Reply # 1056172 29-May-2014 19:10
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Snap and Telecom are both said to have good international performance, based on user feedback on these forums. I'm with Snap at the moment (although on VDSL, not UFB) and have not noticed any major international issues with them.



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Geek


  Reply # 1056567 30-May-2014 14:30
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Telecom have been fine for me on ADSL and VDSL, although I've had issues that weren't resolved and their support is frustrating at times.  For this reason, I'm leaning towards switching.  Speed and reliability are my main requirements, but no-one seems to suggest that there are anything more than small differences between the major ISPs, so I guess any of them will provide a quality service.

SCM

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  Reply # 1056584 30-May-2014 15:06
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Personally I'd go with Snap but I am biased that way.




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  Reply # 1056621 30-May-2014 16:12
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Orcon all the way!

best fibre speeds according to Truenet :)



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  Reply # 1056632 30-May-2014 16:23
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Orcon were my original preference, but I got the feeling from forums etc (pinch of salt, as always) that there were quite a few dissatisfied customers.  I also emailed them twice last week and haven't had a response yet, so went a bit cold.

Edit: Just realised you're an Orcon official.  :)

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  Reply # 1056642 30-May-2014 16:43
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let me know if you have any Orcon questions, happy to help.

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  Reply # 1056651 30-May-2014 17:06
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Yeah, truenet.co.nz is the only way to decide, if you want the best speed/latency. Real data, none of these bloody anecdotes.

Just to add my own anecdote, Orcon has provided very consistant service for me, although their rep had me nervous at first. Living in Wanganui though, it was either Orcon or Inspire.net. Inspire are excellent, but I'd like to be able to use my shiny new fibre for more than 5 minutes without blowing the bank, thanks! :)

Just pray you don't have to call the Orcon helpdesk - they're based in Manila and their job is to deal with very simple issues. Anything else, and they simply serve to waste your time before moving you up to tier2 support. Just post on the Orcon forums here, get real, skilled people straight away!

Would be even better if they had IPv6... UFF testing volunteer here!





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  Reply # 1056659 30-May-2014 17:24
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ripdog:
Would be even better if they had IPv6... UFF testing volunteer here!


PM me :)

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