Unable to get internet for nearly 5 months?!

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Reply # 1058555 3-Jun-2014 13:59

Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

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Coil

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Reply # 1058558 3-Jun-2014 14:02

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DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

This is a fairly unforeseen issue. Not OP at fault. Just an urban area that has more dwellings than ports.

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trig42

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Reply # 1058566 3-Jun-2014 14:11

TimA:
DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

This is a fairly unforeseen issue. Not OP at fault. Just an urban area that has more dwellings than ports.

I agree, the OP should have confidence they can move house within a built up, reasonably affluent area of NZs major city. On top of that, Albany is not that old, so shouldn't have too many legacy issues. I suppose, if we was on the same cabinet when he moved as he was before, and he had known about the issue before the mmove, he could have kept his port? Not sure if that is possible?

savaii

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Reply # 1058568 3-Jun-2014 14:12

TimA:
DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

This is a fairly unforeseen issue. Not OP at fault. Just an urban area that has more dwellings than ports.

Yeah that's stink. One would assume that a currently urban area would have the ports available for the population. It was an educated assumption but an assumption nonetheless. As mentioned by PL though, the fault lies with the developers and their planning.

Coil

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Reply # 1058570 3-Jun-2014 14:17

savaii:
TimA:
DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

This is a fairly unforeseen issue. Not OP at fault. Just an urban area that has more dwellings than ports.

Yeah that's stink. One would assume that a currently urban area would have the ports available for the population. It was an educated assumption but an assumption nonetheless. As mentioned by PL though, the fault lies with the developers and their planning.

The area was probably half built when the cabinet went in then the rest happened. I doubt the developer wanted to spend up to 100K getting new cards and ports and let is scrape by. What ever the case it wouldnt be that long, 4 months isnt bad really. Also to that people do add second lines for flats etc so all expected. Fibre is soon to be laid so we shouldnt get in arms about it. Who would want to spend 60k on a new card when fibre is 8 months away? Plus that will free up tonnes of ports.

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Inphinity

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Reply # 1058631 3-Jun-2014 15:59

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DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

A bit hard when the online address checkers all say ADSL/VDSL available, but don't specify that due to lack of ports there's a year-long wait...

Network capability:

Broadband > 20 Mbps (with the right modem and plan)
Broadband > 10 Mbps
Network upgrade scheduled:

UFB fibre up to 100 Mbps between Jul-2015 and Jun-2016

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Glassboy

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Reply # 1058636 3-Jun-2014 16:24

DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

The wisest course is to ask for a site survey. Often the ISP's records are not 100% accurate.

djrubbie

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Reply # 1058668 3-Jun-2014 16:46

TimA:
savaii:
TimA:
DarthKermit: Once again, the moral of the story is to do your homework and check what services are currently available at an address that you're thinking of moving to, before you move there.

This is a fairly unforeseen issue. Not OP at fault. Just an urban area that has more dwellings than ports.

Yeah that's stink. One would assume that a currently urban area would have the ports available for the population. It was an educated assumption but an assumption nonetheless. As mentioned by PL though, the fault lies with the developers and their planning.

The area was probably half built when the cabinet went in then the rest happened. I doubt the developer wanted to spend up to 100K getting new cards and ports and let is scrape by. What ever the case it wouldnt be that long, 4 months isnt bad really. Also to that people do add second lines for flats etc so all expected. Fibre is soon to be laid so we shouldnt get in arms about it. Who would want to spend 60k on a new card when fibre is 8 months away? Plus that will free up tonnes of ports.

If you recall I had the same problem at the MDU I live in. What ended up happening was the body corp committee eventually got a proposal together and suggested that the owners chip in $20k (total) to get the remaining units connected (supposedly they got Vodafone to do that but I don't exactly know what they mean). This was supposed to finish by some time this month, just in time for UFB availability to get delayed for until August (from May).

At least unlike OP for this thread there is some hotel wifi that I can limp along with, so if I can get VDSL for 2 months before UFB is enabled (which will take another 3 months if not longer) for a total of about half a year earlier I would consider that ~$300 share for the cabinet/extra lines for the whole building money well spent, as extra $50 per month for 6 months of internet connectivity is better than this terrible hotel wifi.

Coil

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Reply # 1058670 3-Jun-2014 16:48

Sounds a mess. Dont get VDSL before fibre 90% of the time they will not let you break the contract to move to fibre. ADSL is more lenient.

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djrubbie

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Reply # 1058680 3-Jun-2014 17:22

TimA: Sounds a mess. Dont get VDSL before fibre 90% of the time they will not let you break the contract to move to fibre. ADSL is more lenient.

Have to really hand Snap! an applause: I actually had a fixed term VDSL contract with them at my previous residence for 11 months already. It would have been an uneventful move if everything had been in place but they were gracious enough to put my contract on hold, and during that time I had been in touch with the various support staff and one of them said it would not be a problem to convert the VDSL plan into a UFB plan. Also, the other thing they did was put my account on hold due to the impossibility of getting a line from Chorus. Needless to say once the unit is reconnected properly I will be giving my business back to them.

Edit: the contract was for 2 years of VDSL.

Glassboy

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Reply # 1058700 3-Jun-2014 17:48

TimA: Sounds a mess. Dont get VDSL before fibre 90% of the time they will not let you break the contract to move to fibre. ADSL is more lenient.

I'm sure retention teams don't want to lose business to a competitor and will be happy if you sign up again to the whole term.

NonprayingMantis

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Reply # 1058749 3-Jun-2014 18:17

TimA: Sounds a mess. Dont get VDSL before fibre 90% of the time they will not let you break the contract to move to fibre. ADSL is more lenient.

Actually I think it is the opposite.

Most discussion I have seen talk about how vds is the stepping stone to ufb, so upgrading to ufb doesn't require a contract break.
And rightly so since ufb is cheaper than vdsl anyway.

maybe Vf are different though. They do seem to have a history of forcing people to stay on bad old plans because of the contracts, where other ISPs let you upgrade.

Coil

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Reply # 1058766 3-Jun-2014 18:53

NonprayingMantis:
TimA: Sounds a mess. Dont get VDSL before fibre 90% of the time they will not let you break the contract to move to fibre. ADSL is more lenient.

Actually I think it is the opposite.

Most discussion I have seen talk about how vds is the stepping stone to ufb, so upgrading to ufb doesn't require a contract break.
And rightly so since ufb is cheaper than vdsl anyway.

maybe Vf are different though. They do seem to have a history of forcing people to stay on bad old plans because of the contracts, where other ISPs let you upgrade.

VDSL costs us over $250 for the connection and modem ontop of that. They dont want to have a loss on that. Now also dont forget they signed a contract for a service. Nowhere does it say. (Free upgrade to UFB if it becomes available or i didnt pay attention that its already there)

This is getting off topic.

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sbiddle

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Reply # 1058780 3-Jun-2014 19:26

Can anybody from VF who knows the address confirm this is also a port waiter for ADSL2+? It was just interesting mentioning this to a good source at Chorus (who is right 99% of the time) who assured me there are no ISAMs where there are port waiters for ADSL. There have been a number of such cases for VDSL which are resolved by installing or swapping line cards which falls under standard SLAs.

Coil

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Reply # 1058781 3-Jun-2014 19:27

sbiddle: Can anybody from VF who knows the address confirm this is also a port waiter for ADSL2+? It was just interesting mentioning this to a good source at Chorus (who is right 99% of the time) who assured me there are no ISAMs where there are port waiters for ADSL. There have been a number of such cases for VDSL which are resolved by installing or swapping line cards which falls under standard SLAs.

Port waiter.
I know of a few cabinets in Dunedin that are also.

Cheers

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