chevrolux:but would prefer the current service fixed first
Did you then tell them that it isn't actually broken? As has been said many many many times. It is just the type of service available is "sub-par" compared to city broadband.
Timbo keeps saying fix the problem first then get ADSL and vdsl2. All that needs fixing is the back haul. The line card is capable of VDSL its just disabled as its congested.