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Topic # 148521 21-Jun-2014 17:04
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Hey all...

As many have heard, I live fairly rural and have. 4.7km link to an oversubscribed exchange. Neighbours have been port waiting for about a year already.

Selling my house to a mate and wondering how I can hand over my phone/broadband account to them so they don't have to port-wait too. I know I could just do a direct deal with them, but don't want the hassle of 'invoicing' a pal for calls made.

Is there a way to just change the name of an account and then change billing details?

Bonus would be they'd still be able to redirect my calls in the years to come as I'm changing regain an can't take my number too (unless a VOIP plan can do this?)

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  Reply # 1071828 21-Jun-2014 18:05
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Do a change of ownership on your broadband to them + port the number out to VoIP giving them Naked ADSL.




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  Reply # 1071834 21-Jun-2014 18:23
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The short answer is you can't transfer the broadband to the other person in a port waiter area as this is deemed as queue jumping which is against regulations, and by asking the ISP to do this you are putting them in danger of a fine as they have denied the next person in line a broadband connection.

 
 
 
 


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  Reply # 1071838 21-Jun-2014 18:30
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Just request for the account name to change.





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  Reply # 1071842 21-Jun-2014 18:44
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nakedmolerat: Just request for the account name to change.


Even a name chnage is out, again it is queue jumping.

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  Reply # 1071870 21-Jun-2014 20:39
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Tk421nz:
nakedmolerat: Just request for the account name to change.


Even a name chnage is out, again it is queue jumping.


Sounds like you are in a queue for xDSL Tk421nz?

Yes, Call you ISP and say i want to change my account holder to my flat mate or something.




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  Reply # 1071876 21-Jun-2014 21:05
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Yup, a change of account name or churn to other provider should do it.




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  Reply # 1071878 21-Jun-2014 21:14
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Thanks for the quick replies guys...
So basically, if the ISP takes a chance at someone objecting to the account change that's their risk and since I have passed on the account there's no worries at my end.

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  Reply # 1071880 21-Jun-2014 21:23
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PhantomNVD: Thanks for the quick replies guys...
So basically, if the ISP takes a chance at someone objecting to the account change that's their risk and since I have passed on the account there's no worries at my end.


From an ISP point of view, A change of ownership is simply a change in the billing system. Chorus aren't notified as the connection stays active.

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  Reply # 1073799 24-Jun-2014 23:46
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The ISP is not required to relinquish the connection, its up to them how they do it.
A name change would be the typical answer to this issue.

However you need to think about the business aspect of it

Will you still be the liable person for any unpaid bills?
Will they need to run a credit check on the new account holder's name before changing it?

We do this all the time whenever someone moves out of a house and new people move in. Since we are the only internet provider in an area, it actually saves us money from having to go out, pull down a radio dish, then install a new one a few weeks later.

 

However a bigger ISP with many staff all following procedure might think differently.

So yeah - change the account, but make sure you are no longer the liable person.




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