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2 posts

Wannabe Geek


Topic # 150147 12-Jul-2014 20:36
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Hello, this is my first post

I'm not sure if this should go under gaming or broadband so i'll take a stab and put it here

Alright, I'm with Telecom NZ 150GB
The game in question is Vega Conflict on www.kixeye.com


About a week ago, i am now having problems connecting to one of their servers. I can connect to the game OK, but when i engage in combat, kixeye has another server which handles it.

I contacted their support which lead me no where, they said my latency was too high so i couldn't connect to it and to contact my ISP
My ISP have said there is nothing wrong with my connection and it is something wrong on their end.
I am being thrown around from kixeye and telecom with no solution.

Is anyone running telecom nz and can give it a try for me?

Another piece of information is if i use my mobile phone and tether my connection, using vodafone nz. It works perfectly fine. But this is not a long term solution

I hope someone can help
Thanks in advance

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xpd

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  Reply # 1088032 13-Jul-2014 11:55
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Get the address for the server, and run a ping test to it - then you'll see if it is a latency issue or not and go from there....  sounds like a bad route to the server though if it works fine via another connection. In that case, do a tracert on both connections to the same server and you should see where the bottleneck is.




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  Reply # 1088035 13-Jul-2014 12:07
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Do a trace route or pathping to the server

 
 
 
 




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Wannabe Geek


  Reply # 1088050 13-Jul-2014 13:12
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Hello,

There support center asked me to do a traceroute as well, results are as follows

C:\Users\ED>tracert bp-fb-vip.sjc2.kixeye.com

Tracing route to bp-fb-vip.sjc2.kixeye.com [64.74.130.75]
over a maximum of 30 hops:

  1    46 ms    98 ms    98 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3    19 ms    21 ms    20 ms  mdr-ip20e-int.msc.global-gateway.net.nz [203.96.
66.22]
  4    50 ms    23 ms    20 ms  ae0-10.akbr6.global-gateway.net.nz [203.96.66.21
]
  5    19 ms    19 ms    21 ms  ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
3]
  6    20 ms    21 ms    20 ms  ae1-10.tkbr12.global-gateway.net.nz [202.50.232.
37]
  7   181 ms   145 ms   144 ms  xe7-0-1-10.lebr7.global-gateway.net.nz [202.50.2
32.162]
  8   183 ms   184 ms   148 ms  ae3-10.sjbr3.global-gateway.net.nz [122.56.127.2
5]
  9   175 ms   175 ms   176 ms  ae0.pabr5.global-gateway.net.nz [203.96.120.74]

 10   150 ms   149 ms   149 ms  paix-ix.pao1.us.voxel.net [198.32.176.59]
 11   151 ms   150 ms   150 ms  0.te2-2.tsr1.sjc2.us.voxel.net [107.6.91.253]
 12   178 ms   177 ms   179 ms  107.6.88.114
 13   177 ms   176 ms   177 ms  border1.pc1-bbnet1.sje011.pnap.net [66.151.144.2
9]
 14   149 ms   149 ms   150 ms  64.74.130.75

Trace complete.

I queried about the second hop as it timed out, my ISP said that is normal as there server is set to not respond to pings or traceroute
The support center said I can expect issues like not being able to conenct because of my high latency/ping times which might be causing packet loss.

I have a friend run the traceroute to the same address from Australia, his latency/ping times are higher than mine but still able to connect and play properly

any ideas?

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  Reply # 1088054 13-Jul-2014 13:21
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Correct 2nd hop nothing to worry about

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