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15 posts

Geek


  Reply # 80856 2-Aug-2007 11:46
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My ADSL is looking fine. The speed I'm getting is higher than my line rate.











118 posts

Master Geek


  Reply # 80956 3-Aug-2007 00:08
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bmoses:
How do i find my IP Address?


If we're talking about getting into the admin for your router, try typing the following into a browser address bar:

192.168.0.1 OR 10.0.0.1

Either of these should also be visible if you follow Ross' instructions and type ipconfig /all in a DOS prompt:

e.g.
...
Default Gateway . . . . . . . . . : 192.168.0.1

If you get this far, and a prompt for username and password comes up, try admin:password

Bill


Now that the dust is shaken off the CP, i got the first bit but then when i got into the ip in the address [its 10.1.1.1] the admin/password didn't work.

 
 
 
 


Baby Get Shaky!
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  Reply # 80961 3-Aug-2007 00:48
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The defaults usually admin:admin, try that.

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Master Geek


  Reply # 80965 3-Aug-2007 01:53
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Sorry for being such a idiot guys, i know computers but internet connections well i fall apart lol.

It worked, now heres the thing, i can't stuff around too much as if i stuff things up my dad will kill me. Such as life lol. Oh we have a WEP key. and its taking me what supposed to be a minute, five minutes to get the picture up >_<

http://i12.tinypic.com/4zm2wz9.jpg
  i linked it since i have a 1280x800 screen res.


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  Reply # 80981 3-Aug-2007 08:58
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You need to show the adsl status page, if I remeber dlinks correctly from the home page, select status from the top tab selections, then once in the status page, select adsl from the lefthand vertical buttons. This will give you a page with S/N, attenation, line rates etc etc. This is the info you need to know.

Cyril

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Master Geek


  Reply # 80993 3-Aug-2007 11:53
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Oh, will do that when the speeds up again, its lagging again.

edit: is this it?
ADSL Status
 
ADSL status shows the ADSL physical layer status.
 
ADSL Firmware Version: 5.00.04.00 - 5.00.03.00 - 5.00.03.00 Annex A - 01.07.2b - 0.52
ADSL Software Version: V3.00B02.NZ.20060711
Line State Connected
Modulation ADSL_G.dmt
Annex Mode function uiShowAnnex() { var Datapump_ver = "5.00.03.00 Annex A"; var annex; if (Datapump_ver.indexOf("Annex") == -1){ annex = "N/A"; }else{ annex = Datapump_ver.slice(Datapump_ver.indexOf("Annex")); } //alert(annex); document.write(annex); } uiShowAnnex(); Annex A
Max Tx Power -38 dBm/Hz
 
Item
Downstream
Upstream
Unit
SNR Margin
7
25
dB
Line Attenuation
40
25
dB
Data Rate
5792
160
kbps


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Wannabe Geek


  Reply # 81972 11-Aug-2007 09:10
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I too am with Ihug. I had some constant disconnections about 6 months back but it seems to have come right in the past 2-3 months. Speed is reasonably good. Does slow down a little between 5 and 8 in the evenings. I think there is a higher than average take-up of broadband in our area. Perhaps we're better served by Telecom etc??
One suggestion from the help-desk on disconnections was to ensure the external modem/router was to not let it get hot. It sits on its side on my case. Since moving it slightly it seems to be behaving. Can't prove that that was the cause... Good luck.

BDFL - Memuneh
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Reply # 84713 31-Aug-2007 19:53
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Regarding the original issue in this thread, today I received an email from IHUG with some information.

First this was a Telecom fault, and this is a statement from Telecom Wholesale (as forwarded by IHUG):


Following an issue that was escalated to us by ihug, we have been able to confirm that there was a fault in the Telecom network, which may have caused a noticeable reduction in your broadband speed between July 19th and August 3rd 2007.

This issue has now been resolved, and we apologise for any inconvenience this may have caused.

In all instances, we work closely with ihug to identify the cause of any network issue and resolve this as quickly as possible. 

As a result of the work between us during this fault we have identified new tools to troubleshoot issues between our networks.  

We are currently putting these in place to help with future fault situations.



Second, this is a statement from IHUG:


1 September 2007

Hi there,

You may have noticed that there is a broadband credit on your account this month so we just wanted to explain what it was all about…

The broadband speeds you get will vary depending on things like how close you are to your local telephone exchange and how many other people are using the internet at the same time.

So because broadband speed can’t be guaranteed, all our more recent plans are set to be as fast as your line will go and are priced on the data you get instead, something we can guarantee (if you’re not already on one of our latest plans, we recommend you make the switch – it’s free to change plans and you can do it yourself by logging in to my account on our website).

So why are you getting a credit in this case?

Towards the end of July there was a fault within the network that we use to provide your broadband, which may have caused a noticeable reduction in your broadband speed.

As this wasn’t related to any of the unavoidable reasons for differences in speed, like those mentioned above, and because it took longer than normal for the fault to be resolved, we thought it was only fair to give you a goodwill credit in this instance.

So, any of our customers who might have been affected by this fault - including you - have now been given a goodwill credit, based on their broadband account type.

We’d like to apologise for any inconvenience this may have caused and to reassure you that we’ve now identified new tools to make sure this type of fault is resolved much more quickly in future.

Yours sincerely,

Russell Stephens
General Manager Customer Care








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