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Topic # 150513 25-Jul-2014 10:09
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Long story cut short - we've got a customer too close to a cabinet causing their ADSL to drop, Chorus have been around and not found a fault and have blamed the equipment (a high-end Cisco router).

My understanding is if a customer is too close to a cabinet this can actually have negative effects on the line stability? Am I correct in thinking this?

Would a change to VDSL improve stability? The cable length from the cabinet is just 25m.

Edit: Bugger off PeterReader ;)




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  Reply # 1095426 25-Jul-2014 10:09
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1095434 25-Jul-2014 10:12
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We have seen this a lot as well. We have found some modems are better than others.

The only answer so far has been to use big extension leads, or find a better CPE.

Chorus have been unwilling to change profiles to introduce a lower powered option.


 
 
 
 


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  Reply # 1095436 25-Jul-2014 10:13
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Move them to VDSL and try, Sometimes you just can't win

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  Reply # 1095437 25-Jul-2014 10:14
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Yep chances are that being that close to to the cabinet there will be too much power on the line which will be causing the modem to drop, So the tech is half right in saying "It's the Modem".
A temp fix would be to chuck a telephone extension cable between the wall and the modem to try drop that signal level. We have had techs who have added a loop of cable into a customers house just to fix this.

Being that close I would defiantly be switching to VDSL for the speed alone!

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  Reply # 1095472 25-Jul-2014 10:40
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A master filter wired in reverse? tongue-out






Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

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  Reply # 1095473 25-Jul-2014 10:43
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Add our house to the list. Was getting constant disconnection using ADSL on an Asus router. Switch to VDSL and got rock solid connection and awesome sync rates.

Who needs UFB :)



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  Reply # 1095475 25-Jul-2014 10:44
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coffeebaron: A master filter wired in reverse? tongue-out




Would you be happy to travel to Silverdale to do this for me? ;)




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  Reply # 1095613 25-Jul-2014 13:48
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Shift to VDSL and you will get a banging 17A profile and 1ms latency.

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  Reply # 1095628 25-Jul-2014 14:03
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michaelmurfy:
coffeebaron: A master filter wired in reverse? tongue-out




Would you be happy to travel to Silverdale to do this for me? ;)


Hehe, sure. They won't complain about the 0Mbps sync rate will they?
I do travel as fair as Silverdale though, so no problem checking things out - but sounds like VDSL would be go though :)





Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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