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30 posts

Geek


  Reply # 81423 7-Aug-2007 10:18
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when you do P2P, which is one of the most bandwidth consuming activities, the majority of the content comes from international. And if you had any p2p experience, you'll notice the top sharers are mostly from US, Japan and Korea. My point is, their international bandwidth is not likely light loaded.

I do understand the geographic difficulties of NZ broadband. But I don't think the whole "live with it" attitude  is  best for the country.

Anyway I know this is way off topic. Sorry about that and I won't reply here anymore.

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By the way, as an ex ihug customer, I have to say it is very annoying when they just decide to change your plan.

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Wannabe Geek


  Reply # 81427 7-Aug-2007 11:14
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cokemaster:

In the US - where is the majority of the content coming from? Yes the US. And before you label the US the paradise - don't forget that there are PLENTY of people annoyed at the practices by AT&T, baby bells, and the cable companies (including poor performance, high prices, and nice little 'fair usage polices).



Absolutely right. By all accounts, Japan is the broadband paradise. Over there, according to the ITIF report, "100 Mbps fiber optic service is available to 75 percent of residents, typically for about $27/month". Obviously any direct comparison with NZ would not be valid, but still, it makes the eyes water.

I think that tl54 is just frustrated, as I am, by the slow rate of progress in NZ, and our poor (and often poorly utilised) infrastructure. There are a handful of countries where we can make valid comparisons with NZ - consider Finland, Iceland, or even Australia. Knowing, or just believing, that things are much better over there only adds to our ill feeling.


If you get pissed off with your NZ ISP, what can you do? Changing ISPs seems to be an exercise in futility. But, we can only vote with our wallets - and hopefully with our ballots at the next election.


 
 
 
 


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  Reply # 81428 7-Aug-2007 11:16
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By the way, as an ex ihug customer, I have to say it is very annoying when they just decide to change your plan.


I totally and fully second that. I am an ihug customer and have been bitten twice. Since I signed up 2 months back I am with them for just 3 months when my free internet expires.

But who next ? whom do I switch to ? I thought about Slingshot and then they made it too simple for me to understand.Foot in mouth

Anyway which ISP to choose now ?

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Reply # 81431 7-Aug-2007 11:33
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tl54: when you do P2P, which is one of the most bandwidth consuming activities, the majority of the content comes from international. And if you had any p2p experience, you'll notice the top sharers are mostly from US, Japan and Korea. My point is, their international bandwidth is not likely light loaded.

I do understand the geographic difficulties of NZ broadband. But I don't think the whole "live with it" attitude  is  best for the country.


I don't think people want the "live with it" attitude. But people coming here and comparing apples and oranges don't help. If any regulator or operator read your comment they can only think "sheesh, another one that doesn't know anything and wants all for free".

So, if you want to help, make constructive comments, based in facts. Simply saying "it's cheaper in the US than here" doesn't mean anything. That's the whole point.






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  Reply # 81433 7-Aug-2007 11:44
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freitasm:

I don't think peopl want the "live with it" attitude. But people coming here and comparing apples and oranges don't help. If any regulator or operator read your comment they can only think "sheesh, another one that doesn't know anything and wants all for free".

So, if you want to help, make constructive comments, based in facts. Simply saying "it's cheaper in the US than here" doesn't mean anything. That's the whole point.




What about the ISP ethics ? How can they change a policy for all who signed up on a different policy. Shouldn't these policy be asked or applied as an upgrade to all users ? I agree no point criticising on the speed but what about changing the policy ?

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Reply # 81435 7-Aug-2007 12:05
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I was referring to the price/speed comments - as for the change in policies, I can only recommend you close your account and move to another ISP.





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  Reply # 81445 7-Aug-2007 13:09
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The gripe I have is with the seeming worsening of the internet connection speeds here. Back when the max line speed you could get on DSL was 2Mbps we used to be able to download at very close to that, including from most international sources.

When 3.5Mbits was introduced this dropped slightly, and when FLS arrived speed seemed to fall through the floor.

Now I am not sure if this is the result of a problem with internation bandwith or domestic bandwidth but from what I have heard from a number of unofficial (But generally reliable) sources is that the bottleneck lies mainly within the Telecom network.




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  Reply # 81466 7-Aug-2007 15:46
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i have no issues with my telstra clear internet. I got a you tube buffer today which was the first ever.

You tube was un usable on ihug and the network disgustingly unreliable and even the pricing plans were junk. .. Hopeless isp.

It depends on the isp a lot. Buy a cheap service and you will get cheap results. And the other one often forgotten, the actual distance from the exchange, people buy full speed services and then moan .




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Wannabe Geek


  Reply # 81511 7-Aug-2007 22:17
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Hi, I signed up to IHUG for its sweet Plan 3 under 18-month contract. Luckily I got the email about the change of plan 3 before my account is activated. So I had time to cancel my application without any problem.

But I feel very sorry to 2 of my friends who already joined IHUG under same 18month contract because of my strong recommendation to its currently generous Plan 3. Hope them did not read the email from IHUG.


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Master Geek


  Reply # 81517 8-Aug-2007 00:06
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Just to let you guys know, what i meant was that im getting sick of being connected via cables and such not designed for the net. And having other places have things like fireoptic.

There. Thats where i stand. Thats all i will post on this matter, i just had to reply to a few confused members.

Now, Just a small question on Ihug, overall are they a good ISP? like support and such or do you recommend a different one when i move out? [no recommendations, i am just going through a list of isp's and striking ones out that i have heard nothing good or mostly bad about them]

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  Reply # 81523 8-Aug-2007 00:52
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Evinta: Now, Just a small question on Ihug, overall are they a good ISP? like support and such or do you recommend a different one when i move out? [no recommendations, i am just going through a list of isp's and striking ones out that i have heard nothing good or mostly bad about them]

If you read this thread from the beginning, it's only too obvious what many people think about iHUG.  Maybe there are some happy customers out there, but I don't recall seeing any posts from them for quite a while.

Again, if you look around the various threads, you will find that many Geekzone users have had very good experiences with Xnet:

http://www.xnet.co.nz/hsi/

Their prices are good, generally the speed is good, but what really stands out is their customer service.  You won't find such good service anywhere else that I know of.

Over the years I have tried many different ISPs, practically every one of any size in NZ:

iHUG (terrible service, poor speed)
Compass Net (poor speed)
World Net (bad service, VERY poor speed)
Orcon (inflexible pricing plans, they rip you off when you want to leave)
Slingshot (THE WORST service)
Xtra (bad service, VERY poor speed)
Clear Net (expensive)
Paradise Net (good speed, service OK, expensive)
ICONZ (good speed and service but expensive)

I have responsibility for 3 sites.  Until 2 years ago, I had never tried Xnet, but after changing over the first site, I have been so impressed I then switched a second site from Paradise Net to Xnet.  That experience has also been good, so I will be changing the last site from ICONZ to Xnet this month hopefully.

That is my own personal experience of Xnet.  You can read about many other Geekzone users' experiences here:

http://www.geekzone.co.nz/forums.asp?ForumId=65

Here's a recent experience from a couple of people:

http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=14730


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Master Geek


  Reply # 81526 8-Aug-2007 01:10
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Oh my, all i can afford with them [xnet] is 7gb a month?!?

[30 bucks a month, thats pushing it too!]


I did try to read this thread from the begining but then the "oh but beause there are more people there then theres better... blah blah" came up it just got all too much information wise.]

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  Reply # 81533 8-Aug-2007 09:08
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Grant17:



iHUG (terrible service, poor speed)
Compass Net (poor speed)
World Net (bad service, VERY poor speed)
Orcon (inflexible pricing plans, they rip you off when you want to leave)
Slingshot (THE WORST service)
Xtra (bad service, VERY poor speed)
Clear Net (expensive)
Paradise Net (good speed, service OK, expensive)
ICONZ (good speed and service but expensive)



I'd generally agree, however I've found that my Xtra line has consistency been faster than the ihug, orcon, slingshot connection that we've had at this household. The support has been excellent generally (though it has had its moments). Of course, you have had the whole 'go large' which has been not so good. It makes the slingshot connection look like dialup (even though they are both 'syncing' at the same speeds). I have yet to bring WXC but I would be interested to see how it would perform.

I recall calling Ihug and every time you did, it was either 'faulty' landline, 'telecoms fault', or a fault at the exchange for issues which I know were not the case. I got the impression at times that they were not interested in helping you, but instead just seeking to pass the blame.




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  Reply # 81536 8-Aug-2007 09:23
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Just to add to Clearnet..  Customer support is pathetic - last two calls took in the vacinity of 60-90 mins on hold. Other than that no problems at all with them :)

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  Reply # 81545 8-Aug-2007 10:09
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geez, i'm glad on one of the old Ihug plans. These new ones suck balls.

Ihug very much seem very much to be going for the more cost for less data approach. It's very annoying how they seem to just up the speed and cut the cap right back. Seems at least with Ihug, they're trying to offload the 'expensive customers' (ie anyone who uses* more than 20GB/month). Makes business sense I suppose, but is still not good customer service.  Undecided

I can see the realities of why we will never have truly unlimited internet. But with the ever increasing amount of data cosumed by things such as YouTube, HD content and the like, NZ is really getting behind.


* uses - uploads and downloads, as opposes to just downloads Wink

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