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Ultimate Geek
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Topic # 151318 21-Aug-2014 10:58
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Hiya.

I was wondering if I could get some input on the quality of the current UFB providers to help me select which provider to go with.
Currently I'm a slingshot adsl customer, however I have been considering vodafone ufb as I've heard good things about them. I am looking for the best quality of service and connection.

Previously, every time I've requested a new connection from slingshot, I've had trouble getting the connection, then I have had consistently good service onward - but I don't fancy having the trouble I've previously experienced again. 

Keeping this topic as innocent and least bashing as possible, could someone please share their opinions/guidance with me to help me decide between slingshot/vodafone (primarily, but maybe someone else, even).

(Edit: Looking at 100/(30+), no homeline needed, no skytv :) )

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842 posts

Ultimate Geek
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  Reply # 1112697 21-Aug-2014 11:01
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Do you currently have SkyTV? If yes then Vodafone (yes I'm bias) would be your best solution as you'll be able to use VodafoneTV and get the free use of VodafoneTV Box (Mysky equivlent) and free HD ticket



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Ultimate Geek
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  Reply # 1112698 21-Aug-2014 11:03
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Andib: Do you currently have SkyTV? If yes then Vodafone (yes I'm bias) would be your best solution as you'll be able to use VodafoneTV and get the free use of VodafoneTV Box (Mysky equivlent) and free HD ticket


Don't currently have Sky, and I'm not interested in getting it either :) Cheers though.

What was your experience like getting UFB with Vodafone?

 
 
 
 


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  Reply # 1112699 21-Aug-2014 11:09
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Getting UFB can be painful no matter who you go through. It took me 8 months to get UFB installed.

I left Vodafone cable because of two reasons: really weird routing (connections to Sydney went via Asia) and poor customer service. The service itself was generally good.

So far I have only good things to say about Snap, but given my sample size of 1 that's not statistically significant. I like that they have IP6 working, which I don't really use but nice to know I can. Fast and routing seems sensible.




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  Reply # 1112701 21-Aug-2014 11:12
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Rappelle:
Andib: Do you currently have SkyTV? If yes then Vodafone (yes I'm bias) would be your best solution as you'll be able to use VodafoneTV and get the free use of VodafoneTV Box (Mysky equivlent) and free HD ticket


Don't currently have Sky, and I'm not interested in getting it either :) Cheers though.

What was your experience like getting UFB with Vodafone?


Sadly I'm not scheduled for UFB for another 6months so am stuck on barely 10Mb DSL cry
I've just switched my Aunty over to the basic 30Mb plan with VodafoneTV (was previously on an old TelstraClear 10GB DSL plan) and she's loving the speed increase something she would never have gone on personally if I hadn't pushed for it.

Most customers from what I've seen max their line out nationally and IMO VF have pretty decent international speeds too so people get their $$$ worth.

Edit: Getting UFB installed can be tricky and is the same for all providers. All dependant on your personal situation. If you're on a front section, have a clear stretch of grass from the street to where you want the UFB to enter your house you'll be sweet :) 

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  Reply # 1112704 21-Aug-2014 11:19
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Andib: Edit: Getting UFB installed can be tricky and is the same for all providers. All dependant on your personal situation. If you're on a front section, have a clear stretch of grass from the street to where you want the UFB to enter your house you'll be sweet :) 


Unless it's an overhead install and there's no agreement in place to use the power poles, which was the case for me.




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Ultimate Geek
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  Reply # 1112707 21-Aug-2014 11:23
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timmmay: Getting UFB can be painful no matter who you go through. It took me 8 months to get UFB installed.

I left Vodafone cable because of two reasons: really weird routing (connections to Sydney went via Asia) and poor customer service. The service itself was generally good.

So far I have only good things to say about Snap, but given my sample size of 1 that's not statistically significant. I like that they have IP6 working, which I don't really use but nice to know I can. Fast and routing seems sensible.


Andib: 
Edit: Getting UFB installed can be tricky and is the same for all providers. All dependant on your personal situation. If you're on a front section, have a clear stretch of grass from the street to where you want the UFB to enter your house you'll be sweet :) 


Indeed I've heard the troubles. I am living in an apartment building which has spent the last couple of months having fibre installed through it - we've just had the goahead come through from Chorus and Body Corporate to say we can get in contact with our ISPs. I believe all is required is to bring a cable from the hallway in to the door an install the ONT, so I'm hoping for not much drama :)

Thanks for your comments

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  Reply # 1112725 21-Aug-2014 11:31
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Rappelle:

Indeed I've heard the troubles. I am living in an apartment building which has spent the last couple of months having fibre installed through it - we've just had the goahead come through from Chorus and Body Corporate to say we can get in contact with our ISPs. I believe all is required is to bring a cable from the hallway in to the door an install the ONT, so I'm hoping for not much drama :)

Thanks for your comments


My suggestion would to look at who will give you the best router (or least worse) or will allow you to use your own.



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Ultimate Geek
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  Reply # 1112728 21-Aug-2014 11:37
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Glassboy:
Rappelle:

Indeed I've heard the troubles. I am living in an apartment building which has spent the last couple of months having fibre installed through it - we've just had the goahead come through from Chorus and Body Corporate to say we can get in contact with our ISPs. I believe all is required is to bring a cable from the hallway in to the door an install the ONT, so I'm hoping for not much drama :)

Thanks for your comments


My suggestion would to look at who will give you the best router (or least worse) or will allow you to use your own.


I believe both Vodafone and Slingshot allow you to use your own router (which I fully intend on doing). I don't fancy any of the routers that any providers give you, perhaps with the exception of Snap with the Fritzbox. 

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  Reply # 1112733 21-Aug-2014 11:45
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You certainly don't want the Huawei that Vodafone will give you.

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  Reply # 1112737 21-Aug-2014 11:56
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Andib: Edit: Getting UFB installed can be tricky and is the same for all providers. All dependant on your personal situation. If you're on a front section, have a clear stretch of grass from the street to where you want the UFB to enter your house you'll be sweet :) 


We have perhaps one of the easiest installs you could ask for (Corner property, owned, grass from street to house, ducting into ceiling and straight run with easy access into a cupboard)... still took 2 months (initially looked to be longer but they fit us in to an earlier slot).

I'll add a plus 1 to Snap!. Have no complaints about the service (speed maxes out at any time of day; 100/50), uptime has been great and the Frtizbox is a great piece of kit. Price wise however they are not in the cheapest range (ala Slingshot, Orcon et al) but you certainly get good service from them (with great routing and IPv6 is a big plus).




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Ultimate Geek
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  Reply # 1112903 21-Aug-2014 15:36
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kingjj:
Andib: Edit: Getting UFB installed can be tricky and is the same for all providers. All dependant on your personal situation. If you're on a front section, have a clear stretch of grass from the street to where you want the UFB to enter your house you'll be sweet :) 


We have perhaps one of the easiest installs you could ask for (Corner property, owned, grass from street to house, ducting into ceiling and straight run with easy access into a cupboard)... still took 2 months (initially looked to be longer but they fit us in to an earlier slot).

I'll add a plus 1 to Snap!. Have no complaints about the service (speed maxes out at any time of day; 100/50), uptime has been great and the Frtizbox is a great piece of kit. Price wise however they are not in the cheapest range (ala Slingshot, Orcon et al) but you certainly get good service from them (with great routing and IPv6 is a big plus).



It's a shame snap doesn't do naked ufb, and locks you in to a router.

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  Reply # 1112907 21-Aug-2014 15:39
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kingjj:
Andib: Edit: Getting UFB installed can be tricky and is the same for all providers. All dependant on your personal situation. If you're on a front section, have a clear stretch of grass from the street to where you want the UFB to enter your house you'll be sweet :) 


We have perhaps one of the easiest installs you could ask for (Corner property, owned, grass from street to house, ducting into ceiling and straight run with easy access into a cupboard)... still took 2 months (initially looked to be longer but they fit us in to an earlier slot).

I'll add a plus 1 to Snap!. Have no complaints about the service (speed maxes out at any time of day; 100/50), uptime has been great and the Frtizbox is a great piece of kit. Price wise however they are not in the cheapest range (ala Slingshot, Orcon et al) but you certainly get good service from them (with great routing and IPv6 is a big plus).



I can beat that

Only took exactly 1 week between me phoning Snap and saying "I want fibre" and the fibre installed and working in my house. My house wasn't even a front section either. Thankfully it already had 20mm Telecom ducting installed between house and street. And most importantly is not a cross lease.  So was easy for fibre to be installed into ducting. And the demark point (now the ETP) backs onto the cupboard that I wanted the ONT installed in. So very easy internal wiring.

And yes Im using my own router as well.

Add another +1 for Snap.

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  Reply # 1112909 21-Aug-2014 15:40
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Snap has no naked UFB? You don't have to pay for a phone line, but you get a free VoIP line you can use or not use. AFAIK you can also use a different router, but they won't support it.




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  Reply # 1112931 21-Aug-2014 15:57
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Rappelle:
It's a shame snap doesn't do naked ufb, and locks you in to a router.


The no naked UFB is the only part I don't like about Snap. When I signed up I told them to not provision me a phone number. And the only reason I have 1 of their Fritz boxes is because I went on a 2 year contract with them. And they said I could have a fritz box for free. So I have naked UFB but Im paying the same price as UFB + phone. Just means that I have a spare router (the fritzbox).

They try to get you to use the Fritz box as that is the only router that their helpdesk provides support for. And I would definitely recommend using the fritzbox if you want to use the Snap VOIP phone service. If not then use your own router if you want - But it needs to support both VLAN tagging and PPP connections to work with Snap.

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  Reply # 1112937 21-Aug-2014 16:20
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I'm not sure it's fair to say you have to pay for the Snap phone line, it's included not an extra cost. Maybe it adds a few dollars onto the plan, maybe it's free and paid for with toll charges. Snaps cheapest plan ($75) is cheaper than Spark ($85), VF won't tell me a price without going through their address checker which doesn't recognise my UFB supplied address as eligible.




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