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  Reply # 1187337 2-Dec-2014 19:16
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Spark main helpdesk closes at 10pm with people who can fix these issues. And all through the night with basic troubleshooting. #justsay'n



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  Reply # 1187379 2-Dec-2014 19:47
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That would be great, were it not for the "ISP email address issue"!

 
 
 
 


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  Reply # 1187390 2-Dec-2014 19:57
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Behodar:
TimA: Step 2. New ISP.

Yep, I've suggested that but he wants to give the current one another chance for some reason...


I dont know why people do that. If you go to a resturant and get sick from it, do you go back and give them another chance?

Screw it, change ISP, they have let you down so why keep giving them chances?




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  Reply # 1187456 2-Dec-2014 20:59
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Behodar: That would be great, were it not for the "ISP email address issue"!


I strongly recommend everyone uses a non isp email. GMail and outlook are great free services with or without your own domain. Can even get a .nz these days without a .co under anyname
nz

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  Reply # 1187465 2-Dec-2014 21:17
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plambrechtsen:
Behodar: That would be great, were it not for the "ISP email address issue"!


I strongly recommend everyone uses a non isp email. GMail and outlook are great free services with or without your own domain. Can even get a .nz these days without a .co under anyname
nz


But what about all the business cards and signwriting on the van because they were too cheap to get a domain before spending all that money?




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eth

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  Reply # 1187480 2-Dec-2014 21:36
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plambrechtsen:
Behodar: That would be great, were it not for the "ISP email address issue"!


I strongly recommend everyone uses a non isp email. GMail and outlook are great free services with or without your own domain. Can even get a .nz these days without a .co under anyname
nz


Yes I fully agree. It is something that I'm sure stops a lot of people from changing ISPs. We started using an ISP email address when we signed up for Slingshot 10 years ago. It would be very time consuming to change over to a new email address and the only other option is to pay $5 a month to keep the Slingshot email address so it was the main thing that stopped us from changing ISPs. Just the other day we signed up for UFB through another provide. We won't make the same mistake again and will be creating an account through Gmail or similar.

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  Reply # 1187604 3-Dec-2014 06:21
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richms:
plambrechtsen:
Behodar: That would be great, were it not for the "ISP email address issue"!


I strongly recommend everyone uses a non isp email. GMail and outlook are great free services with or without your own domain. Can even get a .nz these days without a .co under anyname.nz


But what about all the business cards and signwriting on the van because they were too cheap to get a domain before spending all that money?


The strangest thing I see sometimes is a tradesman van that has sign written a normal www website and then an xtra or other isp email address below it.

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  Reply # 1187605 3-Dec-2014 06:25
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eth:
plambrechtsen:
Behodar: That would be great, were it not for the "ISP email address issue"!


I strongly recommend everyone uses a non isp email. GMail and outlook are great free services with or without your own domain. Can even get a .nz these days without a .co under anyname
nz


Yes I fully agree. It is something that I'm sure stops a lot of people from changing ISPs. We started using an ISP email address when we signed up for Slingshot 10 years ago. It would be very time consuming to change over to a new email address and the only other option is to pay $5 a month to keep the Slingshot email address so it was the main thing that stopped us from changing ISPs. Just the other day we signed up for UFB through another provide. We won't make the same mistake again and will be creating an account through Gmail or similar.


I'm very pro Gmail myself. If you have an android phone then you need one anyway. Set it up. Get it to pull email from you isp server now and start the transition before you leave your current isp. Then if you create a tag in gmail then you know who is still using the old address. The sooner you start the sooner you finish depending on how long you want the transition from old to new to be.

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  Reply # 1187677 3-Dec-2014 09:38
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Behodar: Install scheduled for last Thursday. Vodafone promptly disconnected the copper broadband that morning. The installer turned up, took one look at the place, and said that they need to get a specialist thrusting crew in that afternoon and that the ONT etc would be installed on Friday. Dad called Vodafone and had them reconnect the copper broadband, although he had to argue about it ("my screen is showing that fibre was installed today"/"well it hasn't been!"). It came right within five minutes once he'd managed to convince them that it needed reconnecting.

On Friday it rained and the installation was pushed back to today. I can't fault Vodafone or Chorus for that one.

Today came, installation proceeded, all up and running. Happy father, excited son, ready to pop around after work and take it for a spin :)

Six hours later, it's all dead. My guess is that Vodafone attempted to disconnect the copper again but did the fibre by accident. To make matters worse, they're refusing to fix it today "because it's almost 5 pm". So they're happy to break it just before knocking off for the day but then won't fix it again. Lovely service there...


I would think that it would be prudent to confirm that the fibre service is working fully before cutting off the copper.





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  Reply # 1188118 3-Dec-2014 17:04
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Behodar: Six hours later, it's all dead. My guess is that Vodafone attempted to disconnect the copper again but did the fibre by accident. To make matters worse, they're refusing to fix it today "because it's almost 5 pm". So they're happy to break it just before knocking off for the day but then won't fix it again. Lovely service there...

It gets better...

It still wasn't working as of this afternoon so dad called up again, only to find that Vodafone hadn't actually bothered to log the fault when he called them yesterday. They've now promised to have it fixed by 11 am tomorrow.

If this continues I can only suggest that he switches to a competent provider. Does anyone know whether it's possible to get around the 12-month contract when they constantly screw everything up?

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  Reply # 1188124 3-Dec-2014 17:17
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Well as they havent seemingly completed the installation, tell them to cancel the install?




Richard rich.ms

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  Reply # 1188125 3-Dec-2014 17:17

Behodar:
Behodar: Six hours later, it's all dead. My guess is that Vodafone attempted to disconnect the copper again but did the fibre by accident. To make matters worse, they're refusing to fix it today "because it's almost 5 pm". So they're happy to break it just before knocking off for the day but then won't fix it again. Lovely service there...

It gets better...

It still wasn't working as of this afternoon so dad called up again, only to find that Vodafone hadn't actually bothered to log the fault when he called them yesterday. They've now promised to have it fixed by 11 am tomorrow.

If this continues I can only suggest that he switches to a competent provider. Does anyone know whether it's possible to get around the 12-month contract when they constantly screw everything up?


I'm sure that they would waive any ETF if they aren't meeting their end of the agreement. It wouldn't be right not to if they are the ones being incompetent.



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  Reply # 1188549 4-Dec-2014 11:11
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Behodar: Six hours later, it's all dead. My guess is that Vodafone attempted to disconnect the copper again but did the fibre by accident.

My guess was incorrect; it was not a Vodafone issue (the physical fibre connection in the ETP was loose). That doesn't excuse Vodafone from not logging the fault correctly, but everything is finally up and running now.



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  Reply # 1189168 5-Dec-2014 09:52
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Just a final note: It seems to be working perfectly now. I got to try it out last night and it's great, especially the latency! 131 ms to Warcraft is the lowest that I've ever seen it in NZ, and now I'm really looking forward to getting it at home (and as luck would have it, my street went live today!)

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