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Reply # 1118013 29-Aug-2014 15:38
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TimA:
kenkeniff:
TimA: Its funny when i see this stuff. I have had people (More than 2) whos lines were abandoned by a Neighbor and no questions asked to either side. If you ask me its all backwards.


Neighbor?


Neighbour, Neighbor, Neighbours, or Neighbors, may refer to: Person who lives in one's neighbourhood. My auto correct doesnt use a "U".. Who cares.


You know you've spent too long looking at routing tables when you refer to customers as 'neighbors' tongue-out

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  Reply # 1118077 29-Aug-2014 17:11
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kenkeniff:
TimA:
kenkeniff:
TimA: Its funny when i see this stuff. I have had people (More than 2) whos lines were abandoned by a Neighbor and no questions asked to either side. If you ask me its all backwards.


Neighbor?


Neighbour, Neighbor, Neighbours, or Neighbors, may refer to: Person who lives in one's neighbourhood. My auto correct doesnt use a "U".. Who cares.


Don't care about your spelling, just interested in your example? I'm struggling to imagine the situation?


I took it as you were....
Happens all the time. Mainly in MDU's




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  Reply # 1118450 30-Aug-2014 11:25
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kenkeniff:

Don't care about your spelling, just interested in your example? I'm struggling to imagine the situation?


People dont know their address, or the address on the title differs from the one that things get posted to so they order a connection to an address that is not theirs, so the other persons connection just gets turned off and replaced so that a tech doesnt have to come out onsite.

I did that to my neighbours when we were getting the 3rd connection on here, there are 4 pairs into the place here and the address on the 3rd and 4th pair were actually the neighbours address and the pair to there place was my address. Ended up with my ADSL going to the neighbours house and they only knew when they stopped getting phone calls.




Richard rich.ms

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  Reply # 1118452 30-Aug-2014 11:26
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richms:
kenkeniff:

Don't care about your spelling, just interested in your example? I'm struggling to imagine the situation?


People dont know their address, or the address on the title differs from the one that things get posted to so they order a connection to an address that is not theirs, so the other persons connection just gets turned off and replaced so that a tech doesnt have to come out onsite.

I did that to my neighbours when we were getting the 3rd connection on here, there are 4 pairs into the place here and the address on the 3rd and 4th pair were actually the neighbours address and the pair to there place was my address. Ended up with my ADSL going to the neighbours house and they only knew when they stopped getting phone calls.


Ah, I see..



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  Reply # 1119592 1-Sep-2014 13:56
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Slingshot / VF / Chorus confirmed the line was cleared on Saturday.

Chorus tech booked for 04/09 PM...just need the RGW to come in the mail now!

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  Reply # 1119599 1-Sep-2014 13:59
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chrispchikin: Slingshot / VF / Chorus confirmed the line was cleared on Saturday.

Chorus tech booked for 04/09 PM...just need the RGW to come in the mail now!


I would chase up your Vodafone TV order too, don't assume it will be installed at the same time, even if they say it will be.

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  Reply # 1119614 1-Sep-2014 14:20
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I actualy went to a UFB Fault Job yesterday where the previous tenent had moved out and a new one moved in and changed providers for UFB.

The fault was reported as the current tennents RGW didnt work when pluged into the socket & Chorus couldnt see the ONT

Seems that the Previous Tennent had not only taken the ONT Power supply but the ONT along with its mounting bracket.

The land lord wanting to clean up the place for the next tennet,  had the place plastered and painted & new carpet put down

The hole in the wall were the ONT should have been was plasted over (with the fibre lead inside the wall) - all that was there was the RJ45 Socket with the voice circuit back out to the ETP and the jkpts around the house - and this is what the tennets had tried to plug there Gateway into.

Umm ...

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  Reply # 1119631 1-Sep-2014 14:34
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InstallerUFB: I actualy went to a UFB Fault Job yesterday where the previous tenent had moved out and a new one moved in and changed providers for UFB.

The fault was reported as the current tennents RGW didnt work when pluged into the socket & Chorus couldnt see the ONT

Seems that the Previous Tennent had not only taken the ONT Power supply but the ONT along with its mounting bracket.

The land lord wanting to clean up the place for the next tennet,  had the place plastered and painted & new carpet put down

The hole in the wall were the ONT should have been was plasted over (with the fibre lead inside the wall) - all that was there was the RJ45 Socket with the voice circuit back out to the ETP and the jkpts around the house - and this is what the tennets had tried to plug there Gateway into.

Umm ...


Oh wow. I bet some poor CSR at an ISP was getting yelled at about that too! That competes with some of my "fault" stories. Doesn't top the lady who was upset about the phone/internet not working only to eventually admit she moved into the wrong house and her connection was installed at the right house.




Please note: I have a professional bias towards Vodafone.

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  Reply # 1119659 1-Sep-2014 15:19
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InstallerUFB: I actualy went to a UFB Fault Job yesterday where the previous tenent had moved out and a new one moved in and changed providers for UFB.

The fault was reported as the current tennents RGW didnt work when pluged into the socket & Chorus couldnt see the ONT

Seems that the Previous Tennent had not only taken the ONT Power supply but the ONT along with its mounting bracket.

The land lord wanting to clean up the place for the next tennet,  had the place plastered and painted & new carpet put down

The hole in the wall were the ONT should have been was plasted over (with the fibre lead inside the wall) - all that was there was the RJ45 Socket with the voice circuit back out to the ETP and the jkpts around the house - and this is what the tennets had tried to plug there Gateway into.

Umm ...


damn! howd that even happen? would the fiber sticking out of the wall not be obvious that the holes were there for a reason!


bet the previous tenant are going to enjoy the follow up coming... 




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  Reply # 1119669 1-Sep-2014 15:32
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InstallerUFB: 
The hole in the wall were the ONT should have been was plasted over (with the fibre lead inside the wall) - all that was there was the RJ45 Socket with the voice circuit back out to the ETP and the jkpts around the house - and this is what the tennets had tried to plug there Gateway into.

Umm ...


I can do you one better.  SA went to customer (large govt agency) site to do a server upgrade.  Wandered around the site opening every cupboard and room looking for the server.  Couldn't find it, so started asking the staff if they knew where it was.  One who'd been there a while said, "oh yeah there used to be an alcove off the hall".  So the SA started to move all the shelves and other furniture in the hall until he discovered a power and network cable disappearing through a small hole in the wall.  It seems that someone had decided that all the ICT equipment looked messy so they'd had the alcove it was sitting in gibbed over (with no aircon).

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  Reply # 1119670 1-Sep-2014 15:34
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Jaxar: 
Oh wow. I bet some poor CSR at an ISP was getting yelled at about that too! That competes with some of my "fault" stories. Doesn't top the lady who was upset about the phone/internet not working only to eventually admit she moved into the wrong house and her connection was installed at the right house.


How do you move into the wrong house?  I'd like to try this in a much nicer neighbourhood.

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  Reply # 1119695 1-Sep-2014 15:58
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Glassboy:
Jaxar: 
Oh wow. I bet some poor CSR at an ISP was getting yelled at about that too! That competes with some of my "fault" stories. Doesn't top the lady who was upset about the phone/internet not working only to eventually admit she moved into the wrong house and her connection was installed at the right house.


How do you move into the wrong house?  I'd like to try this in a much nicer neighbourhood.


Never found out and the more you think about it the less sense it makes and the more questions without answers it raises. At the time the customer was quite flustered and I was happy to be closing off the complaint before it really registered how really improbable the whole situation was.




Please note: I have a professional bias towards Vodafone.

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  Reply # 1119703 1-Sep-2014 16:07
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During my IHUG days, would get customers ringing up late night asking for help etc.... get their username, bring up details ask to confirm address.... address didnt match up. Asked more info, full name etc... nothing matched up except username - asked for their email address - "blahblah@xtra.co.nz"

Turns out Xtra helpdesk staff (before they were 24/7) were telling their customers to call us for assistance after hours...  made a few sales from that.   And scary thing was how many of those callers assumed that once you were with one ISP, you were with them all......

So a customer moving into the wrong house/giving wrong address for install, does not surprise me in the least....  so glad I dont deal with such people anymore ;)





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  Reply # 1119708 1-Sep-2014 16:13
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Jaxar: 

Never found out and the more you think about it the less sense it makes and the more questions without answers it raises. At the time the customer was quite flustered and I was happy to be closing off the complaint before it really registered how really improbable the whole situation was.


Maybe she was just in a house with the "wrong" husband :-)

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  Reply # 1119941 1-Sep-2014 20:40
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xpd: During my IHUG days, would get customers ringing up late night asking for help etc.... get their username, bring up details ask to confirm address.... address didnt match up. Asked more info, full name etc... nothing matched up except username - asked for their email address - "blahblah@xtra.co.nz"

Turns out Xtra helpdesk staff (before they were 24/7) were telling their customers to call us for assistance after hours...  made a few sales from that.   And scary thing was how many of those callers assumed that once you were with one ISP, you were with them all......

So a customer moving into the wrong house/giving wrong address for install, does not surprise me in the least....  so glad I dont deal with such people anymore ;)


You do realise that ihug had a listing under "the internet group" so anyone calling directory assistance asking for "the internet" got ihugs number eh?




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