Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
383 posts

Ultimate Geek


  #1126578 11-Sep-2014 14:34
Send private message

hio77:
Sideface: Other Information > Traffic management
We may use traffic prioritisation policies at any time to improve performance for the majority of users on the network...

Other Information > Fair use
As part of our Terms And Conditions, Unlimited Internet has a fair use policy designed to stop a small proportion of users unfairly burdening the network for most other users through what we would consider 'extreme' usage. In these rare cases, we will temporarily slow the connections of the extreme users to ensure overall network stability.


Fair use policys protect the ISP when people do hammer them..


At their pricepoint, i could see this being even more important.


It also protects the other customers of the ISP.




Please note: I have a professional bias towards Vodafone.

646 posts

Ultimate Geek


  #1126584 11-Sep-2014 14:39
Send private message

Yep. I remember some of the legendary threads with the owner of HD (Ben) having a mental.


I think he got banned here too?

Grabbing my popcorn.
Will be interesting to see who signs up for the new business.





DravidDavid:
khull: Curious to know who other providers are - I just moved to Snap


The big players (most of the market share currently):

- Spark / Big Pipe
- Vodafone
- Callplus/Slingshot/Flip/Orcon



The smaller players:

- Snap
- Xnet
- Maxnet
- Actrix
- Compas Communications
- ICONZ
- Woosh
-Trust Power


The small player you want to avoid at all costs:
- World Net




Fixed.




NZ / AU Battlefield 4 Gaming Community
http://www.sonsofvalour.net/forums/forum.php

 
 
 
 


24 posts

Geek


  #1126604 11-Sep-2014 15:22
Send private message

Hi everyone,
Just to introduce myself my name's Sam Matthews and I work for Unlimited Internet. I wanted to jump on here just to provide as detailed answers as possible to any questions you guys have.
My goal is to be as tranparent and honest as possible so please feel free to throw any pointed questions / queries my way.

To address all the questions that have been posted so far:

Ownership: Unlimited Internet is the retail arm of NGW, a joint wholesale venture between Fastcom and HD Net Ltd.
Yes the CEO of the company is Ben Simpson, and yes he has a patchy history on online forums to say the least. He went through a bit of a 'golden patch' around 2011 where it's fair to say he was pretty
immature and basically seemed to lose all persepctive of how to talk to people online.
I can though verify as someone who's worked for him for a couple of years that he is actually a good boss, has mellowed out a lot, and is quite passionate about dropping internet prices in NZ across the board.
When he launched NGW it had a hugely disruptive effect on wholesalers with many wholesalers having to drop their prices to keep their clients, and this has had a positive effect of basically
contributing to lower broadband prices for a lot of smaller ISPs.
So anyway there's my 2 cents about the 'Ben on forums circa 2011' elephant in the room.

As far as the service / prices etc go:
Basically I can confirm that we are operating at a decent margin and it is sustainable, primarily because the wholesale cost isn't actually too bad for us as we utilise our own wholesale 20 POP network.

Rate limiting / Fair use:
As some commentators have already pointed out, this clause exists primarily to protect other users on the network. If the network starts getting slammed by a few extremely heavy users it's no good for anyone.
Basically what it boils down to is if you're not operating a server farm or trying to run your own VISP though one of our connections you should be fine.
We will prioritise VOIP and gaming traffic above p2p to make sure those 'time-critical' services are as good as possible.
Right now we have a good core and tons of capacity on our network anyway, so most of these limiting functions won't even need to kick in until we have a much more substantial user base.

The terms and conditions wording regarding foreign laws:
Not sure what the issue is here? It's all just standard boilerplate.

If anyone has anything they want to know please just ask.
Cheers,
Sam

6434 posts

Uber Geek


  #1126612 11-Sep-2014 15:32
Send private message

Sangamathuse: 

As far as the service / prices etc go:
Basically I can confirm that we are operating at a decent margin and it is sustainable, primarily because the wholesale cost isn't actually too bad for us as we utilise our own wholesale 20 POP network.


Hi,
welcome on board.

1) your website doesn't seem to be working properly.  It's telling me I can get UFB when I know for sure I cannot.  I've tried a few other addresses randomly that I know cannot get UFB and it is telling me I can get it.

2) What do you mean by the above bolded part?  The majority of costs for broadband come from the Chorus input cost - ~$45 for naked broadband.  So whilst having lots of pops is great for cheaper backhaul, it doesn't avoid the lions share of the costs, i.e. the Chorus costs.


24 posts

Geek


  #1126615 11-Sep-2014 15:39
Send private message

Hi,
Yeah the checker is meant as a guide and isn't 100% accurate at the moment unfortunately, that's why we advise users to request a manual prequal. Our data feed from UFF is not 100% complete at the moment and we have a few bugs with that dataset. We're working on it constantly though to try and iron them out so the accuracy is constantly improving.

As far as the costs, yes we all do pay chorus but that still leaves room for margin. I can confirm there is basically a flat margin across all of our plans which is healthy and sustainable.

Please keep any questions coming I'm happy to answer them,
Cheers,
Sam



306 posts

Ultimate Geek


  #1126618 11-Sep-2014 15:44
Send private message

IS your UFB packages available in all areas - or just chorus ufb areas and not ultrafast areas (hamilton tauranga etc)


24 posts

Geek


  #1126619 11-Sep-2014 15:48
Send private message

Hi Cbfb,
We can provide UFB coverage in these areas additional to the Chorus network, kind of on an address by address basis. We're happy to do any manual prequals for people to get exact services etc...

Auckland
Wellington
Christchurch
Tauranga
Hamilton
Cambridge
Te Awamutu
Tokoroa
New Plymouth
Whangarei
Napier / Hastings
Rotorua
Levin
Palmerston North
Nelson
Greymouth
Timaru
Dunedin
Invercargill
Paraparaumu / Kapiti

 
 
 
 


2275 posts

Uber Geek


  #1126640 11-Sep-2014 17:03
Send private message

The address checker either, Doesnt know an address exists or shows there isnt ADSL available when a house already has ADSL

24 posts

Geek


  #1126642 11-Sep-2014 17:12
Send private message

Hi Yaba,
Yeah our checker is meant as a guide and it's currently giving us a a few unexpected results. It's a third party integration and the data feed has been far buggier than we expected it to, but our developers are constantly fixing it and it's getting more and more accurate.
We're happy to do manual prequals through wireline for anyone who's interested.

Cheers,
Sam

534 posts

Ultimate Geek


  #1126647 11-Sep-2014 17:32
Send private message

Is the phone line VoIP or POTS?




Home ADSL:                                                             School: 
 


24 posts

Geek


  #1126652 11-Sep-2014 17:44
Send private message

Hey,
The phone line we offer is VOIP, and we can run it over a naked or non-naked connection. I've just clarified the language a bit on the 'broadband plans' page to make it clearer what the difference between the Naked and non-naked plans are because I think it was a bit ambiguous... 

Basically any combo's possible if you really want a VOIP phone (for the cheap overseas calling or whatever) you can run it over your non-naked connection and POTS line, but if you don't have / want a POTS line then you can get VOIP on top of the naked service.

Make sense? Basically we just wanted to leave every possible option open to people rather than making them choose Naked or anything like that.

Cheers,
Sam

534 posts

Ultimate Geek


  #1126654 11-Sep-2014 17:46
Send private message

Sangamathuse: Hey,
The phone line we offer is VOIP, and we can run it over a naked or non-naked connection. I've just clarified the language a bit on the 'broadband plans' page to make it clearer what the difference between the Naked and non-naked plans are because I think it was a bit ambiguous... 

Basically any combo's possible if you really want a VOIP phone (for the cheap overseas calling or whatever) you can run it over your non-naked connection and POTS line, but if you don't have / want a POTS line then you can get VOIP on top of the naked service.

Make sense? Basically we just wanted to leave every possible option open to people rather than making them choose Naked or anything like that.

Cheers,
Sam


So if I want a POTS line I would go with non-naked but I can get a VoIP line on top of that?




Home ADSL:                                                             School: 
 


24 posts

Geek


  #1126655 11-Sep-2014 17:48
Send private message

Yup that's the one. Existing POTS line + non-naked broadband + VOIP phone if you want that combo.

534 posts

Ultimate Geek


  #1126656 11-Sep-2014 17:49
Send private message

Sangamathuse: Yup that's the one. Existing POTS line + non-naked broadband + VOIP phone if you want that combo.


Since I'm on Orcon Geinus VoIP if I switch to you can I port my number to your VoIP and then get another one on the pots line?




Home ADSL:                                                             School: 
 


24 posts

Geek


  #1126657 11-Sep-2014 17:53
Send private message

Hey just pmed you cheers

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8
View this topic in a long page with up to 500 replies per page Create new topic




News »

D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51


QNAP integrates Catalyst Cloud Object Storage into Hybrid Backup solution
Posted 28-Jul-2020 21:40


Vector and AWS join forces to accelerate the future of energy
Posted 28-Jul-2020 21:35


JBL launches new mobile earbuds and PC speakers
Posted 22-Jul-2020 16:04



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.