New unlimited ISP about

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653 posts

Ultimate Geek

#1126678 11-Sep-2014 18:08

Best of times for your new venture.

I'm guessing by "public IP addresses available" rather than the word static, it's a carier grade NAT by default?

Cheers.

edit: Oh further down it mentions static as well. But up top it just says public IP available. So it's not a carier grade NAT hidding in between the wording?

Sangamathuse

24 posts

Geek

#1126679 11-Sep-2014 18:13

Hi thanks for that,
No this is absolutely no CG NAT, all connections receive a public IP address, but we can provide Static Public IP addresses for a one off setup fee.
Cheers,
Sam

Edit: Will change the wording now! Cheers

chevrolux

4566 posts

Uber Geek

Trusted

#1126703 11-Sep-2014 18:52

Charging for voicemail, call waiting and caller ID on a VoIP line is a bit dirty. And a one time 'setup charge'?!

In saying that though, nice pricing on the broadband connections!!

Detruire

1290 posts

Uber Geek

#1126739 11-Sep-2014 19:48

To add to the previous mention of your address checker being broken: it shows my parents' address as not being able to get any service (they have DSL now and are in a Northpower fibre area), and it doesn't even show my address at all (Chorus fibre area.)

rm *

Lurch

1054 posts

Uber Geek

#1126751 11-Sep-2014 20:06

Wow $10 cheaper than the Vodafone deal... no contracts? Just one more month and I can switch :-)

Global mode also sound interesting, will that be included in the plans or additional, as that would save me further money :-)

Lurch

1054 posts

Uber Geek

#1126757 11-Sep-2014 20:24

Just worked out it's actually $5 cheaper :-/ So not much difference, jumped the gun a little.

kngjse

18 posts

Geek
Inactive user

#1126814 11-Sep-2014 21:55

I wish I didn't just sign up to a 12 month contract. The prices are insanely good with a price difference compared to my current ISP of $60! (although I'm not currently on unlimited and I have a phone line bundled)

The $49 connection fee seems a bit high considering most other ISP's don't actively charge this.

dcole13

534 posts

Ultimate Geek

#1126828 11-Sep-2014 22:10

kngjse: I wish I didn't just sign up to a 12 month contract. The prices are insanely good with a price difference compared to my current ISP of $60! (although I'm not currently on unlimited and I have a phone line bundled)

The $49 connection fee seems a bit high considering most other ISP's don't actively charge this.

They don't charge it because its in the contract, like when you get ufb off contract you have to pay for the install, plus that $50 setup will pay off in a month or two

Home ADSL: School:

DarkShadow

1629 posts

Uber Geek

#1126872 11-Sep-2014 23:37

kngjse: The prices are insanely good with a price difference compared to my current ISP of $60! (although I'm not currently on unlimited and I have a phone line bundled)

Just so you don't misunderstand, you have to have a POTS line (~$50) from another provider in order to buy the clothed broadband from Unlimited.

kngjse: The $49 connection fee seems a bit high considering most other ISP's don't actively charge this.

Yeah, but most ISPs tie you down with a contract.

hio77

'That VDSL Cat'
12453 posts

Uber Geek

Trusted

Spark

Subscriber

#1126876 12-Sep-2014 00:13

Is the vdsl a full vdsl installation like most isps? (eg includes a master filter) or no filter like bigpipe do?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

ripdog

483 posts

Ultimate Geek

Subscriber

#1126881 12-Sep-2014 04:24

Wow, looks nice. Couple things I want to know:

Ipv6 plans?

Wanganui when?

Cheers. :)

Sangamathuse

24 posts

Geek

#1127027 12-Sep-2014 09:42

chevrolux: Charging for voicemail, call waiting and caller ID on a VoIP line is a bit dirty. And a one time 'setup charge'?!

In saying that though, nice pricing on the broadband connections!!

Hey Chevrolux,
Unfortunately as a no contracts supplier we are basically trying to operate at a neutral or slightly profitable no-loss scenario with any services, to keep them sustainable and ultimately good quality. The $5 one time setup charges are actually because they cost us money to provision in the form of staff hours at the end of the day (by the time you factor in all the other costs $5 basically pays the staff member to set up it up). If we had contracts we'd be happy to wear all these costs but as we don't part of our quality model is as I said to keep all the costs more or less neutral with a slight profit, rather than any losses. That way we can ensure a good service with good support. We looked around and this is still much cheaper than most other providers we could see for the same services (who often would charge monthly for them, when once they're setup they literally cost nothing), and we're very upfront with these costs and don't tack them on halfway through the sign up portal like some others.

DarkShadow:
kngjse: The prices are insanely good with a price difference compared to my current ISP of $60! (although I'm not currently on unlimited and I have a phone line bundled)

Just so you don't misunderstand, you have to have a POTS line (~$50) from another provider in order to buy the clothed broadband from Unlimited.

kngjse: The $49 connection fee seems a bit high considering most other ISP's don't actively charge this.

Yeah, but most ISPs tie you down with a contract.

This is kind of the same scenario, because we don't have contracts and we can't afford to take losses we really need to charge a setup fee to cover our own costs to Chorus etc... ISPs with contracts recoup these costs over the course of the contract (trust me, you end paying for everything one way or another...). The only exception I can see is Bigpipe (Spark), who I guess just have enough money to wear the costs gambling they'll make it back down the line. We wish we were in a financial position of a company like Spark to be able to do that but unfortunately at our size we just can't.

hio77: Is the vdsl a full vdsl installation like most isps? (eg includes a master filter) or no filter like bigpipe do?

Hio77, Again with no contracts we can't afford to provide people a master filter, so yeah it's like Bigpipe with all BYO hardware. In saying that though you won't really need a master filter unless you have more than 5 phone jacks or any monitored alarms or anything your VDSL will work fine without one.

Detruire: To add to the previous mention of your address checker being broken: it shows my parents' address as not being able to get any service (they have DSL now and are in a Northpower fibre area), and it doesn't even show my address at all (Chorus fibre area.)

Hey Detruire,
Yeah it's still a lot more buggy than we were hoping it would be and we're frantically trying to get it as accurate as possible. If you want to pm me or get in touch via the site we can do a manual prequal for you via wireline and let you know what you can get? Cheers

Lurch: Wow $10 cheaper than the Vodafone deal... no contracts? Just one more month and I can switch :-)

Global mode also sound interesting, will that be included in the plans or additional, as that would save me further money :-)

Lurch: Just worked out it's actually $5 cheaper :-/ So not much difference, jumped the gun a little.

Hey Lurch,
We found this website ispreview a month or so ago it seems to have the most up to date list of all the current prices in the market, so we've kind of been using it as a gauge to see where we sit:
http://ispreview.co.nz/

The Vodafone deal is good, but we think if you consider all the contracts, termination fees etc. of others... we're pretty competitive.

Global Mode is going to be interesting, basically we were thinking how could we be better / different to some of the other global modes out there. It's going to be an additional $10 a month but this is for a reason: We're basically going to dedicate a whole slice of bandwidth to this feature (which is expensive for us), but this means it will be premium streaming without all the lag you'll get on other Global Modes which are just in the same shared pool as all the other traffic. Does that make sense / sound like a good idea? At the end of the day we just thought as users ourselves we'd rather have good streaming than laggy streaming, and the only real way to ensure that is to slice off a portion of dedicated bandwidth which we then have to pay for somehow.

ripdog: Wow, looks nice. Couple things I want to know:

Ipv6 plans?

Wanganui when?

Cheers. :)

Hey ripdog,
Yeah we already have Ipv6 on the HD network so we should have that implemented in the not too distant future. We may actually already be able to provide to you in Wanganui it will depend on the address. If you like you could flick me a pm and I'll do a manual prequal on your address?

Cheers,
Sam

NonprayingMantis

6434 posts

Uber Geek

#1127064 12-Sep-2014 10:38

it's cool what you are doing, but you may want to check with your lawyers about a few things as some of your statements are misleading or flat out incorrect.

Your website heading says:

No limits
No contracts
Just Broadband

1) you do have limits.
your speed is limited by the technology you use (ADSL/VDSL/UFB),
where you can provide broadband is limited by where there is existing infrastructure.
You also have a fair use policy and traffic management which can limit how people use their broadband. If you are talking about unlimited data, you should make that clearer before the comcom come knocking at your door.

2) you do have contracts. If somebody agrees to buy broadband from you at $x per month, and you agree to provide broadband at $x/month, that is most definitely a contract. What you should be saying is something like 'no term contracts' or 'no 12 month contracts'. (in fact since you require 7 days notice, you do actually have a term contract too, it's just a very short term).. You do say 'no temr contract' later, but that doesn't matter. Your main message on the header is incorrect.

3) Just broadband. Quite ambiguous. if you mean 'only broadband' (like Bigpipe say 'nothing but broadband' because that's the only thing they sell) that isn't true for you, since you also sell VOIP and all the features that go with it. If by 'just' you mean 'fair' then that's possibly ok, but how people might interpret it is what you need to be careful of. Having ambiguous statements like that is very risky as the courts don't care what your interpretation is, they care what the 'average' person's interpretation is.

Lastly, I've seen your ads pop up on geekzone and they don't state that a phoneline is required with your $39/month plan. Only once you get into the detail does that become more obvious. That is risky too since it can easily be seen as a bait and switch ad, which may net you a pretty significant fine (personally and as a business) under new legislation.

hio77

'That VDSL Cat'
12453 posts

Uber Geek

Trusted

Spark

Subscriber

#1127075 12-Sep-2014 10:46

hio77: Is the vdsl a full vdsl installation like most isps? (eg includes a master filter) or no filter like bigpipe do?

Hio77, Again with no contracts we can't afford to provide people a master filter, so yeah it's like Bigpipe with all BYO hardware. In saying that though you won't really need a master filter unless you have more than 5 phone jacks or any monitored alarms or anything your VDSL will work fine without one.

Cheers,
Sam

Ild argue your views on the need for a master filter is misguided, they do still make a sizeable difference.

Still, to hold the price point you do, understand your reasoning for not going down that route.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Sangamathuse

24 posts

Geek

#1127098 12-Sep-2014 11:10

NonprayingMantis: it's cool what you are doing, but you may want to check with your lawyers about a few things as some of your statements are misleading or flat out incorrect.

Your website heading says:

No limits
No contracts
Just Broadband

1) you do have limits.
your speed is limited by the technology you use (ADSL/VDSL/UFB),
where you can provide broadband is limited by where there is existing infrastructure.
You also have a fair use policy and traffic management which can limit how people use their broadband. If you are talking about unlimited data, you should make that clearer before the comcom come knocking at your door.

2) you do have contracts. If somebody agrees to buy broadband from you at $x per month, and you agree to provide broadband at $x/month, that is most definitely a contract. What you should be saying is something like 'no term contracts' or 'no 12 month contracts'. (in fact since you require 7 days notice, you do actually have a term contract too, it's just a very short term).. You do say 'no temr contract' later, but that doesn't matter. Your main message on the header is incorrect.

3) Just broadband. Quite ambiguous. if you mean 'only broadband' (like Bigpipe say 'nothing but broadband' because that's the only thing they sell) that isn't true for you, since you also sell VOIP and all the features that go with it. If by 'just' you mean 'fair' then that's possibly ok, but how people might interpret it is what you need to be careful of. Having ambiguous statements like that is very risky as the courts don't care what your interpretation is, they care what the 'average' person's interpretation is.

Lastly, I've seen your ads pop up on geekzone and they don't state that a phoneline is required with your $39/month plan. Only once you get into the detail does that become more obvious. That is risky too since it can easily be seen as a bait and switch ad, which may net you a pretty significant fine (personally and as a business) under new legislation.

Hey,
Yeah I see what you're saying about the ad. I've sent a new version to my boss which explicitly states you need a phone line. I wasn't trying to be misleading but I'm going to make that overtly clear everywhere because obviously it's a point of confusion for a lot of people and times seem to have changed from when people used to consider standard non-naked broadband as the broadband service itself, and now everyone kind of assumes that standard broadband includes a phone line rental. So yeah will change that so no-one's misled.

As far as the other things in the slogan, I guess we'll cross that legal bridge if and when we get to it. Our intention is basically just to state that it's broadband without all the guff. Sorry if you find it misleading that's not really the intention.

hio77:

hio77: Is the vdsl a full vdsl installation like most isps? (eg includes a master filter) or no filter like bigpipe do?

Hio77, Again with no contracts we can't afford to provide people a master filter, so yeah it's like Bigpipe with all BYO hardware. In saying that though you won't really need a master filter unless you have more than 5 phone jacks or any monitored alarms or anything your VDSL will work fine without one.

Cheers,
Sam

Ild argue your views on the need for a master filter is misguided, they do still make a sizeable difference.

Still, to hold the price point you do, understand your reasoning for not going down that route.

Yeah definitely, in an ideal world everyone with VDSL would have them installed for optimum performance, unfortunately for no term-contracts providers this isn't really possible. My point was just that you don't really need one to get the service, it's not a deal breaker.

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