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Topic # 157581 5-Dec-2014 12:54
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Hi There!

A customer we do some work for just had a P2P 100/100 Fibre Connection installed via Telstra. 

We did a little testing and found that traceroutes to www.google.com are taking 166ms, whereas the adsl they had before is 36ms, and I have subsequently tested 5 other connections, UFB, VDSL etc and none of them are near 50ms. 

Telstra has said they don't consider there to be an issue, but the concern is that, that latency is human noticeable and it will feel slower than it actually is. 

Would that be others expectation as well? Is 160ms too slow?

Trace Route shows about 5 more steps than I would expect.


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  Reply # 1189321 5-Dec-2014 13:12
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What's in the SLA?

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  Reply # 1189322 5-Dec-2014 13:12
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How about pinging/tracing to telstra.com.au? As it's presumably "on net" then it should be quick.

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  Reply # 1189363 5-Dec-2014 14:13
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Is this customer in Aus, then? Your SLA should discuss if there are any latency guarantees, but if there are they're probably 250ms or something.




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  Reply # 1189365 5-Dec-2014 14:14
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Inphinity: Is this customer in Aus, then? Your SLA should discuss if there are any latency guarantees, but if there are they're probably 250ms or something.


No, NZ customer. 


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  Reply # 1189369 5-Dec-2014 14:23
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Telstra always have problems with their routing - not helped by their peering policies... Best to avoid them IMO.





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  Reply # 1195570 11-Dec-2014 14:01
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I have always found Telstraclear to be a difficult company to deal with.

My latency to google.com in Sydney is 34ms.




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  Reply # 1195573 11-Dec-2014 14:05
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MichaelNZ: Who in their right mind would buy Internet from Telstraclear? Seriously.

My latency to google.com in Sydney is 34ms.


Well you seem to be quite negative in regards to everything. There are plenty of people who get dark fibre from Vodafone as it is often the cheaper solution to Chorus fibre and often it actually works well.




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  Reply # 1195574 11-Dec-2014 14:06
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Who is the ISP? The OP says Telstra, but also that it's an NZ customer. Therefore, is it really a resold connection via Telstra (Australia), or is it Vodafone?



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  Reply # 1195577 11-Dec-2014 14:10
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michaelmurfy:
MichaelNZ: Who in their right mind would buy Internet from Telstraclear? Seriously.

My latency to google.com in Sydney is 34ms.


Well you seem to be quite negative in regards to everything. There are plenty of people who get dark fibre from Vodafone as it is often the cheaper solution to Chorus fibre and often it actually works well.


HAHA I was just posting the same thing. Everything he says is as if that is fact and no other factors are in play! Never really adds any value either as best I can tell.

Tiring.

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  Reply # 1195579 11-Dec-2014 14:19
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networkn:

HAHA I was just posting the same thing. Everything he says is as if that is fact and no other factors are in play! Never really adds any value either as best I can tell.

Tiring.


You complained about high latency and I posted a comparative result for you. Others have already stated the normal stuff about SLA's and Telstras routing. If the response is not to your satisfaction, ring TC and complain, which you say you have already done, and they are not giving you satisfaction. No need to get nasty at me. I don't work for TC and I can't fix your problem.

michaelmurfy:
There are plenty of people who get dark fibre from Vodafone as it is often the cheaper solution to Chorus fibre and often it actually works well.


The thread is about Telstraclear. Though they have been acquired by Vodafone does not mean it's the same network.




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  Reply # 1195591 11-Dec-2014 15:00
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Couple of questions:

a) What DNS servers are being used?  Depending on what DNS server you're using will probably influence the IP address you're given for google.com
b) What's the source address for the Traceroute? A Telstra IP? Is "The Customer" advertising their own BGP routes?  If that's the case, the route back might be terrible.

Anything 50ms+ sounds like some routing somewhere isn't optimal - what does the traceroute look like?

You could log a case with Telstra, but traffic usually goes the way it's going for a reason, so you might get little to no interest in "fixing" it.  (A "fix" for you might have financial implications for Telstra)

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  Reply # 1195603 11-Dec-2014 15:34
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MichaelNZ:
networkn:

HAHA I was just posting the same thing. Everything he says is as if that is fact and no other factors are in play! Never really adds any value either as best I can tell.

Tiring.


You complained about high latency and I posted a comparative result for you. Others have already stated the normal stuff about SLA's and Telstras routing. If the response is not to your satisfaction, ring TC and complain, which you say you have already done, and they are not giving you satisfaction. No need to get nasty at me. I don't work for TC and I can't fix your problem.

michaelmurfy:
There are plenty of people who get dark fibre from Vodafone as it is often the cheaper solution to Chorus fibre and often it actually works well.


The thread is about Telstraclear. Though they have been acquired by Vodafone does not mean it's the same network.


It is Vodafone now, there is no point in calling them Telstraclear as that doesn't exist anymore. Also they're working with the whole 2 networks thing but this is a huge task, to the end customers it is one network.

If you don't like people getting "nasty" towards you then you should potentially just back out of the blatant negative and/or incorrect comments, I've noticed that you can be a very negative person and your comments don't help the OP or don't fit in with the discussion, in this case your comments were no help at all.

I have quite a few sites using Vodafone dark fibre and have not had issues - in this case there is an issue, there is also no need to complain to them, it is just a simple fault that needs to be logged.

Moving on...




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  Reply # 1195614 11-Dec-2014 15:56
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michaelmurfy:

If you don't like people getting "nasty" towards you then you should potentially just back out of the blatant negative and/or incorrect comments, I've noticed that you can be a very negative person and your comments don't help the OP or don't fit in with the discussion, in this case your comments were no help at all.

I have quite a few sites using Vodafone dark fibre and have not had issues - in this case there is an issue, there is also no need to complain to them, it is just a simple fault that needs to be logged.


There is several threads on here about poor Vodafone experiences and I have also experienced this lately. The OP has clearly tried to report a fault and gotten no satisfactory outcome.

This has also been my experience lately. Reporting issues to Vodafone is an exercise in long wait times, no responses and no fixes.

Good for you if you are happy. But you take ownership of your own comments. There is no 'people' being nasty here, just your offtopic and personal comments.




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  Reply # 1195620 11-Dec-2014 16:15
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MichaelNZ:
michaelmurfy:

If you don't like people getting "nasty" towards you then you should potentially just back out of the blatant negative and/or incorrect comments, I've noticed that you can be a very negative person and your comments don't help the OP or don't fit in with the discussion, in this case your comments were no help at all.

I have quite a few sites using Vodafone dark fibre and have not had issues - in this case there is an issue, there is also no need to complain to them, it is just a simple fault that needs to be logged.


There is several threads on here about poor Vodafone experiences and I have also experienced this lately. The OP has clearly tried to report a fault and gotten no satisfactory outcome.

This has also been my experience lately. Reporting issues to Vodafone is an exercise in long wait times, no responses and no fixes.

Good for you if you are happy. But you take ownership of your own comments. There is no 'people' being nasty here, just your offtopic and personal comments.


At the end of the day I think it's the manner and tone of your delivery, rather than the message itself that rubs people the wrong way. You can take that for whatever value it holds for you, but more than one person has noticed it on more than one occasion. 

It's all getting a little off topic now, so I suggest we just drop the side discussion and get back to the regularly scheduled programming.

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  Reply # 1195632 11-Dec-2014 16:37
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networkn: Hi There!

A customer we do some work for just had a P2P 100/100 Fibre Connection installed via Telstra. 

Just for clarification:

Do you mean Telstra (Oz) or Vodafone/Telstra clear (NZ)?

Clint

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