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  Reply # 1201710 22-Dec-2014 08:06
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It's the Norsewood Trolls doing it the little rascals :p




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  Reply # 1201768 22-Dec-2014 09:42
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MichaelNZ:
michaelmurfy: She gets home, her phone connects to WiFi and suddenly starts uploading the photos she has taken during the day. Then suddenly! Her upload is getting saturated causing the general internet experience to go down. Due to her upload speed the photos take a wee while to upload so she calls her son "Hey Michael, my internet is slow" - Son then goes on Geekzone and asks without realising the potential of her upstream being saturated.

(Emphasis added)

A few possibilities of what could be saturating her upload include the following: automated uploads from mobile devices, malware, email sending etc...


While your advice might have validity under some circumstances, I would request you not be so condescending in expressing it because as much as you are an expert, others also know what they are doing. The section of your post which I have highlighted is really uncalled for.

There is one computer connected via a LAN. Her cell phone does not have Wifi and even if it did, she'd turn it off.

Last of all, I've worked in the Internet industry for awhile. I think I already know all of the above. Although she is female and old enough to be my Mother does not mean she is thick as two planks either.


That was pretty uncalled for - you have provided very little information. I was just providing a common situation for you to consider.

So have you done malware scans etc?




 
 
 
 


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  Reply # 1201933 22-Dec-2014 11:46
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Whatever your mum does, please ask her to not start a petition for better broadband in Norsewood.




Whatifthespacekeyhadneverbeeninvented?




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  Reply # 1202221 22-Dec-2014 17:09
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Thanks for the responses.

At this stage the response I am after is ideally from someone who knows the area (Chorus?) and could be along the lines of -

1. Backhaul to Norsewood sucks, so it's what we expect
-or-
2. That's unusual cos Norsewood is fibre fed from Dannevirke and has plenty of bandwidth for a few users.
-or-
3. ??? Something I haven't thought of?

Cheers.

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  Reply # 1202237 22-Dec-2014 17:30
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As you haven't provided a single piece of technical information or data to show this congestion it's pretty much impossible for anybody on here to help you in any way.

With absolutely nothing to go on, I too would have reached the immediate conclusion that the upstream is being saturated. It's an all too common issue these days.


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  Reply # 1202261 22-Dec-2014 18:08
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What response did you get when you logged a fault the ISP? 




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1202334 22-Dec-2014 21:11
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Well, if it's not a Conklin situation (as you say), we'll need more information then.

Where did PeterReader go to?

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  Reply # 1202399 23-Dec-2014 07:20
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quickymart: Well, if it's not a Conklin situation (as you say), we'll need more information then.

Where did PeterReader go to?


he doesn't need peter reader though hes been round IT/internet for years so he knows what to do

we need modem stats, speed tests during "congested" and un-congested times what sites you have issues with.

Have you cheked for any software that could be uploading or causing an issue with the upstream?

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  Reply # 1202749 23-Dec-2014 16:25
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quickymart: Well, if it's not a Conklin situation (as you say), we'll need more information then.

Where did PeterReader go to?


He's having his AI chip upgraded:




Whatifthespacekeyhadneverbeeninvented?


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  Reply # 1205725 29-Dec-2014 20:03
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So to repeat what many have said.. please answer a few simple questions.

1) Which isp is she with?
2) What did the isp say when you logged a fault with them and did you ask them to run a 24 hour line test. What was the results of that test?
3) What are the dsl modem stats.


There are many employees of ISPs on here who can help. But not answering the same request from numerous people tends to end badly for the OP.



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  Reply # 1211448 9-Jan-2015 22:47
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I have delayed in responding because I have not seen a repeat of the reported issue (yet!, hopefully not again)

Partial output of "show controllers vdsl 0" follows:

Modem Status: TC Sync (Showtime!)
DSL Config Mode: AUTO
Trained Mode: G.993.2 (VDSL2) Profile 8b
TC Mode: PTM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running
Trellis: ON ON
SRA: disabled disabled
SRA count: 0 0
Bit swap: enabled enabled
Bit swap count: 0 0
Line Attenuation: 0.0 dB 0.0 dB
Signal Attenuation: 0.0 dB 0.0 dB
Noise Margin: 12.1 dB 12.0 dB
Attainable Rate: 28316 kbits/s 10432 kbits/s
Actual Power: 13.5 dBm - 2.9 dBm
Per Band Status: D1 D2 D3 U0 U1 U2 U3
Line Attenuation(dB): 15.2 36.1 N/A N/A 25.4 N/A N/A
Signal Attenuation(dB): 15.2 36.1 N/A N/A 25.0 N/A N/A
Noise Margin(dB): 12.1 12.1 N/A N/A 12.0 N/A N/A
Total FECC: 9708 624
Total ES: 7 0
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 90 90
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0

Full inits: 1
Failed full inits: 0
Short inits: 0
Failed short inits: 3

Steps I have taken:

1. Swap Cisco 877 CPE for 887VA. This was not specific to this issue, rather was required prior to VDSL2 upgrade.

2. Redo internal wiring just prior to VDSL2 changeover this afternoon. Surprisingly this has no effect on ADSL2+ speed.

Speed tests have consistently shown 12.6Mbps / 0.9Mbps for ADSL2+ and 24.5Mbps / 9.5Mbps for VDSL2. I think this is pretty good for a rural connection. Across in Ormondville  they are on ADSL1 with 18 port waiters with the longest close to 1,000 days.

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  Reply # 1211480 10-Jan-2015 01:11
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  Reply # 1211515 10-Jan-2015 09:57
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michaelmurfy: You've answered your own question. Upload congestion.


Not really since the OP never answered which ISP, if a fault had been logged and the results of the test.

Because the OP is using Cisco gear then cost isn't a major factor.

We can't be sure it wasn't config issue or quite possibly an upstream issue. But if it was upstream then what were you transferring as moving to vdsl has most likely masked the real issue.



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  Reply # 1211700 10-Jan-2015 19:40
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I have already clearly stated it is not an over utilisation issue.

I am not interested in the old well worn stereotypes either:

1. Older female's internet connection, so must have no idea what they're doing.

2. Must be virus/malware.

3. Upload is maxed out with crap from imagined virus/malware.

So unless someone has something new and relevant to contribute.....



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  Reply # 1211712 10-Jan-2015 19:48
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MichaelNZ: I have already clearly stated it is not an over utilisation issue.

I am not interested in the old well worn stereotypes either:

1. Older female's internet connection, so must have no idea what they're doing.

2. Must be virus/malware.

3. Upload is maxed out with crap from imagined virus/malware.

So unless someone has something new and relevant to contribute.....




wow, wow wow  now that's a sure fired way to help.... not. 




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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