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  Reply # 1211719 10-Jan-2015 19:58
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MichaelNZ: I have already clearly stated it is not an over utilisation issue.

I am not interested in the old well worn stereotypes either:

1. Older female's internet connection, so must have no idea what they're doing.

2. Must be virus/malware.

3. Upload is maxed out with crap from imagined virus/malware.

So unless someone has something new and relevant to contribute.....



Serious question then. Do other people in the locality have the same issue, or just your Mum? Have you asked around?



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  Reply # 1211721 10-Jan-2015 20:02
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KiwiNZ:
wow, wow wow  now that's a sure fired way to help.... not. 


The symptoms are consistent with network congestion, hence the title of the original post. People who take the time to read what I have written and respond in context are the one's who help.

quickymart:
Serious question then. Do other people in the locality have the same issue, or just your Mum? Have you asked around?


Unfortunately, this is not an easy option. Norsewood is not even a town - it only has 'settlement' status. Therefore finding enough people to form an overall opinion is likely to be hard.

Really, all I am after is if someone has specific knowledge of this DSLAM, maybe someone from Chorus? The congestion experienced is consistent with ADSL1 type setups, but this is not the case in this area. But I don't know the Chorus network well enough to know what the capacity is like to minor ADSL2+/VDSL2 DSLAMS.

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  Reply # 1211725 10-Jan-2015 20:08
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Misconfiguration of the Cisco leaving the DNS resolver open then :)






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  Reply # 1211729 10-Jan-2015 20:11
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michaelmurfy: Misconfiguration of the Cisco leaving the DNS resolver open then :)


Um, I've worked in the Internet industry long enough to not make that mistake. I also hold a relevant Cisco qualification. But, to answer your question, I never enable DNS caching on any router.

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  Reply # 1211730 10-Jan-2015 20:12
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MichaelNZ: My Mother's connection is on the Norsewood exchange. It's ADSL2+, and the exchange is apparently VDSL2 capable, and yet she experiences bad conjestion during evenings.

Does anyone know why?


I'd expect it's because that's the peak time for Internet usage.




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  Reply # 1211731 10-Jan-2015 20:16
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Really, all I am after is if someone has specific knowledge of this DSLAM, maybe someone from Chorus? The congestion experienced is consistent with ADSL1 type setups, but this is not the case in this area. But I don't know the Chorus network well enough to know what the capacity is like to minor ADSL2+/VDSL2 DSLAMS.


It won't be on DSLAM level, it could be ISP but it seriously sounds like upstream congestion that has been quoted many many times now. You're still not providing evidence it isn't this and seem to get offended when anyone suggests such a thing which is not really helpful on your part. Even if you hold all the qualifications in the world you still came here for help and I tell you now it isn't on Chorus's network (I assume you've logged a fault with your ISP to check?).

What ISP are you using? Have you actually scanned your mothers PC for malware? What other troubleshooting have you done?

Not trying to troll, just getting all the information that is missing here so please don't come back with a negative post unless if you don't want to be helped.






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  Reply # 1211733 10-Jan-2015 20:16
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DarthKermit:
MichaelNZ: My Mother's connection is on the Norsewood exchange. It's ADSL2+, and the exchange is apparently VDSL2 capable, and yet she experiences bad conjestion during evenings.

Does anyone know why?


I'd expect it's because that's the peak time for Internet usage.


That is what I think is happening, but I thought ADSL2+/VDSL2 DSLAMS usually had enough uplink capacity. But I don't know for sure. I was hoping someone with the relevant knowledge could fill me in.

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  Reply # 1211736 10-Jan-2015 20:17
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Does the congestion happen for her consistently every night?

And if so, typically over what time frame of the evenings?




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  Reply # 1211744 10-Jan-2015 20:26
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A real question: does your mum watch movies on her PCs? Yes/No? If Yes, does she get movies from "the first result on Google"? Yes/No?

And please make sure you ask her, not assume any response.







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  Reply # 1211747 10-Jan-2015 20:36
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I'm not after a solution or to have my hand held. I wear a ISP SysAdmin hat and a customer one. However, I have not seen this particular set of circumstances before and I'm hoping to learn something. But that's all. I was kind of hoping someone from Chorus or another ISP would contribute based on a similar experience and I might learn something. But in the nicest way I can say, some think this question is more broad than it is intended.

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  Reply # 1211748 10-Jan-2015 20:37
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MichaelNZ: I'm not after a solution or to have my hand held. I wear a ISP SysAdmin hat and a customer one. However, I have not seen this particular set of circumstances before and I'm hoping to learn something. But that's all. I was kind of hoping someone from Chorus or another ISP would contribute based on a similar experience and I might learn something. But in the nicest way I can say, some think this question is more broad than it is intended.


We don't care about that. Just answer the questions above. You seem to be avoiding those questions.




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  Reply # 1211749 10-Jan-2015 20:37
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I am locking this discussion because as I see it it's going nowhere. If anyone wants to contact the OP via PM, feel free.






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