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2 posts

Wannabe Geek


Topic # 160286 31-Dec-2014 15:55
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Hi There - Am new at forums so hope that this is ok.
Hoping to get some ideas of things to try to resolve our UFB speed issue. We had fibre connected at home here in Dunedin in early December and it was going great (bout high 20's mbps download and around 8mbps upload, we are on a 30/10 plan) until we had our home phone activated by our ISP then our download speed dropped right of to 2 or below mbps but upload remained about the same.
We have tried factory resets, we have had a new modem sent (ISP thought it might be a faulty modem) but the same fault happened, I have spent hours on the phone to our ISP and have them stumped so thought I'd put it out there for anyone else to suggest solutions.
I have also tried all manner of different combinations of attaching the phone to the modem, to the wall outlet, with and without filter (even though filters are not required), cordless and analogue phones. 
I was wondering if the POTS port on the ONT should be active and lit? But can't find any info on that.
Would telephone cable length under the floor where they activated the remaining copper connections be the culprit?

Any ideas would be gratefully accepted. :) Thanks

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  Reply # 1206563 31-Dec-2014 16:00
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You really need to explain a LOT more about yours setup. Without more information there is very little anybody can do to help you.

Who is your ISP?
What type of router do you have?
How are you connected? I assume you're testing speeds via Ethernet as WiFi speeds can vary

If you are testing via WiFi and your speeds are find via Ethernet you need to go through basic WiFi fault finding processes. Such an issue is nothing to do with your fibre connection or your ISP.





2 posts

Wannabe Geek


Reply # 1206786 1-Jan-2015 10:56
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Hi SBiddle,
thanks for your info - sorry for lack of info. However issue has been resolved YAHOO :) turned out to be of all things a cable problem - ethernet cable supplied by fiber installer (because ones supplied with modem were too short) to go from ONT to modem wasn't doing the job, simple in the end. 

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