How long *should* residential UFB installs take?

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graemeh

2078 posts

Uber Geek

#1224039 28-Jan-2015 13:35

timmmay: My install took around 8-10 months. The fiber company had to get permission to use the power poles from another organisation, Wellington Electricity, and it went really slowly.

Fortunately for those of us in Wellington the process has improved but it can still take 1-4 weeks :( if they want to use the power poles.

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qyiet

454 posts

Ultimate Geek

Trusted

#1224753 29-Jan-2015 14:35

Update: Today I walked into my LFC in person and requested a status update. Approx one hour later I got a call explaining that construction has been OKed, and sent to the contractor, so I should expect a call to book time for physical works with the next 48 hours.

Warning: reality may differ from above post

Loafing

16 posts

Geek

#1232902 8-Feb-2015 13:27

Don't get your hopes up.

it's been 113 days since we requested UFB from Spark. Even though all the consents, and external wiring has been done... we are still waiting for installation.

DarthKermit

5346 posts

Uber Geek

Trusted

#1233005 8-Feb-2015 17:24

Loafing: Don't get your hopes up.

it's been 113 days since we requested UFB from Spark. Even though all the consents, and external wiring has been done... we are still waiting for installation.

What's your hold up? Red tape? Or is it because the installation guys have a backlog?

Whatifthespacekeyhadneverbeeninvented?

Loafing

16 posts

Geek

#1233012 8-Feb-2015 17:35

DarthKermit:
Loafing: Don't get your hopes up.

it's been 113 days since we requested UFB from Spark. Even though all the consents, and external wiring has been done... we are still waiting for installation.

What's your hold up? Red tape? Or is it because the installation guys have a backlog?

We have no idea, called spark/chorus and visionstream again. Same thing as to before the external wiring was done. We think visionstream is waiting on the contractor that did the outside wiring to tell them they are finished. We asked for a phone number which we can call. Visionstream said they did not have a contact number, only email, they also said they would email them for us and keep a tab on it. This was unfortunately a week ago. We will try calling them again on Monday.

qyiet

454 posts

Ultimate Geek

Trusted

#1233249 9-Feb-2015 08:27

Loafing:
it's been 113 days since we requested UFB from Spark...<snip>... we are still waiting for installation.

I just hit day 98, and I've have a 2nd site inspection with no further contact, sounds like we are in a race.

Warning: reality may differ from above post

Loafing

16 posts

Geek

#1250041 3-Mar-2015 09:45

qyiet:
Loafing:
it's been 113 days since we requested UFB from Spark...<snip>... we are still waiting for installation.

I just hit day 98, and I've have a 2nd site inspection with no further contact, sounds like we are in a race.

So someone from visionstream is finally here today (I'm standing outside with them), but he says they are only here for the 'internal installation' and they still need someone to come and install a box outside, even though the cable is already on my property..... Now do I have permission to complain? It'll be six months since I wanted to installed UFB now.

I'm not letting them off my driveway until they find out what's happening. I have had no luck every week calling visionstream and spark....

qyiet

454 posts

Ultimate Geek

Trusted

#1250057 3-Mar-2015 09:59

Loafing: Now do I have permission to complain? It'll be six months since I wanted to installed UFB now.

I get about 4.5, as it stands.. (day 136) but I'm damn sorry to hear you've had another screwup :( If it makes you feel any better the most I've had is some guys poke around mostly on the road, and I'm at day 120.

Loafing: I'm not letting them off my driveway until they find out what's happening. I have had no luck every week calling visionstream and spark....

I doubt the tech can do much, but I do hope that you can get something sorted.

Warning: reality may differ from above post

Loafing

16 posts

Geek

#1250070 3-Mar-2015 10:24

qyiet: I doubt the tech can do much, but I do hope that you can get something sorted.

They called around for me, he promised me someone will come around 12.30 to get the 'build' done (white box outside my house). Then he'll come back and install the cable and modem into the 'inside' of my house.

Fingers crossed. Or it was just his way of getting off my drive way lol. Still annoyed that I have to keep planning some time off work just to wait around for nothing.

SCM

459 posts

Ultimate Geek

#1250236 3-Mar-2015 13:22

I ordered fiber on 13 Feb, rang Snap for an update this morning and was told the completion date is the 12 March. I'm not getting my hopes up just yet though as they still have not got consent from my landlord.

old3eyes

9110 posts

Uber Geek

Subscriber

#1250252 3-Mar-2015 13:34

Ordered mine from Spark in Tauranga last Sunday. The router was delivered today. Now we wait until the 5 days (which is how long it will take according to the email i got) to pass to see how long it really takes..

Regards,

Old3eyes

Loafing

16 posts

Geek

#1250441 3-Mar-2015 17:55

I wish there was a prize for a bad luck run.

So they finally got another contractor to come get the wiring from my drive way to my house... Then in the afternoon, the guys from the morning showed up again to install the 'ONT'. They finished about 4pm but needed an activation code? So apparently they can't get this code and they will have to come back again tomorrow just to enter a code....

FML. Thanks for letting me rant geekzone. I hope other users have a better/smoother experience then the one I'm having.

DarthKermit

5346 posts

Uber Geek

Trusted

#1250453 3-Mar-2015 17:59

Hopefully you'll be up and running very soon.

Each ONT has a unique code that ties it to a specific address. They can't be moved from one house to another without being reset by a techie.

Whatifthespacekeyhadneverbeeninvented?

Loafing

16 posts

Geek

#1250701 4-Mar-2015 08:44

DarthKermit: Hopefully you'll be up and running very soon.

Each ONT has a unique code that ties it to a specific address. They can't be moved from one house to another without being reset by a techie.

Can anyone give me bit of an insight into this unique code? I just called the contractor, he said 'they' (who ever is providing this code) still have their system down which means he still can't get the code. If this is the case, does this mean everyone getting installation can't actually be connected?

SCM

459 posts

Ultimate Geek

#1258210 14-Mar-2015 02:23

My install was completed on the 12th, so 4 weeks all up.
Mine was an aerial install down to a back section. The landlord owns the house in front and the houses to the left and right so consent was a breeze.

Hope you don't have to wait too much longer.

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