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35 posts

Geek
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Topic # 164247 3-Feb-2015 09:15
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I had UFB installed through Vodafone in early January. Since then i have had the following issues:

 

  • My landline phone suddenly stopped working after a week. I phoned Vodafone who advised i needed to connect the landline to the wireless router instead of through the old wall jack. Thanks for telling me i needed to do this beforehand Vodafone!.
  • My IHUG home email suddenely stopped working. I phoned Vodafone and was advised they needed to put my old IHUG email back onto the new fibre account. Apparently they assume everyone's email is a vodafone.co.nz account. Thanks for telling me this needed to done Vodafone!.
  • I suddenly received an email from Vodafone saying my Sky account was going to be cancelled. In a panic i phoned them to say i didn't want it cancelled and could they put it back on my new fibre account. I have just found out i can't do this. So now my Sky account is back with Sky directly and i miss out on the HD discount i had previously through Vodafone. Thanks for telling me about this before i went and had the installation done Vodafone!.
Just a warning to others about these issues that they don't bother telling you prior to or during the installation. The Sky issue is the worse - if i want to get the Sky discount through vodafone i am now forced to get Vodafone TV which my house is not wired up for particularly as i have multiroom. Vodafone seriously need to provide potential UFB customers with the full information and how it will affect them post installation. Interested to see if anyone else has experienced this......

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Banana?
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Uber Geek
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  Reply # 1230213 3-Feb-2015 09:41
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The Sky issue is pretty rubbish. You should have been told before you made the decision to upgrade. It'd probably be cheaper now to go with someone like BigPipe, get Sky separately and port you phone to a VOIP provider. I suppose you are now locked into a contract.
I guess the Ihug email issue is a result of so many legacy systems that they still haven't got under one system (would be a big nasty job, but you'd think a company with their resources should be able to get it done).
The phone issue, they should have told you about on installation.



35 posts

Geek
+1 received by user: 10


  Reply # 1230239 3-Feb-2015 10:04
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Thanks, yep that's the problem, tied into a contract unfortunately. I can't believe they don't ask people what their current arrangements are and advise them of the ramifications of transferring. A real trap for young players, just want to let people know about this.

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