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disgruntled
31 posts

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  #93460 2-Nov-2007 12:58
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Yahn - The 'limited datapool' is a change of strategy that woosh made in early October, which is why the speeds are slowing down.

Alexps - I really hope sticking around works for you mate, but I really doubt it will. They want everyone off this plan - especially a high user like you - there is nothing surer. Here's my prediction - they drop 500 users from the plan(450 of these they lose as customers, probably the lightest users leave first as they have less 'invested' in the plan so to speak.), they then say - because our user pool has
decreased we can lower the bandwidth allocation for those users. So the bandwidth gets dropped again and despite the lower number of users everyone is STILL going at a crawl.


The part of that email I have problems with is this:

We are unable to offer any compensation for the slow speeds. As with all Internet Service Providers we are unable to guarantee the speeds across our network – our Terms & Conditions specify the same.

That's fine, I accept that there are conditions outside thier control that will effect speed. However this is not outside thier control, this is something they are directly manipulating. And if he wants to start playing the "It's in the contract" game, then perhaps he should read his own contract:

"...we will do our best to provide the Services to a high standard
..."

No court in the universe is going to agree they are living up to that little clause.

KiwiOverseas66
173 posts

Master Geek
Inactive user


  #93512 2-Nov-2007 17:50
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exportgoldman:

 


They seemed quite keen at that stage to help me close my account down and wave any charges and get me out the door. I told them politely due to their service on the phone, I had reserved the whole morning to deal with this drama and would be onsite for as long as it took to fix, while their new potential customers kept asking me for my 'real world' experiences with their service :-)

Sure, a bastard thing to do, but months spend on the phone, and close to a thousand dollars for a service I could never use then some more money to exit my contract and money for other problems with their billing systems... come on!



Not a bastard of a thing to do at all IMHO. Take the problem right to the source, take away the shield known as a "call centre", and let them experience customer feedback first hand. Nice move (I've made a mental note of that approach so that I can use it if I need to sometime).

alexps
40 posts

Geek


  #93519 2-Nov-2007 18:19
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Disgruntled - point taken. I'm going overseas for a while soon so will see what its like when I get back from England (the land of the 50Mb/s unlimited connection currently being trialled in Kent). If no better then ship jump will I.
On an aside (please don't ban me!), does anyone understand how the new (up to 20Mb/s) cables Telecom are planning to roll out over the next 4yrs will work with a 200Mb datacap? Does this mean technically I could exceed my monthly limit within the first 5 minutes of the month? Will there be some sort of record for the person to return to dial-up speed the fastest?
I can't wait!



cokemaster
Exited
4493 posts

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  #93521 2-Nov-2007 18:31
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alexps:
On an aside (please don't ban me!), does anyone understand how the new (up to 20Mb/s) cables Telecom are planning to roll out over the next 4yrs will work with a 200Mb datacap? ...

Does this mean technically I could exceed my monthly limit within the first 5 minutes of the month? Will there be some sort of record for the person to return to dial-up speed the fastest?


You do realize that there are other plans offered by Telecom (or other providers)? You aren't forced to use 200MB, the Telecom website has the details as well as alternative plans, which states that the 200MB plan has a excess charge rather than a throttle to 64kbps.

In either case, its highly probable that there will be plenty of choice (like there is now) if you use more than 200MB.

Look before you leap, and this is going off topic.




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Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


alexps
40 posts

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  #93522 2-Nov-2007 19:32
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Hi Cokemaster. Yes I do (that's why I signed up to Woosh initially) - trust me, every year in the week before my contract renewal date I compile spreadsheets of plans, rates, speeds & caps. I was joking! I was referring to those who are drawn in by the 'fastest speeds ever' advertising that will no doubt accompany any such plans (as did Go Large) & will subsequently sign up & watch their data cap disappear overnight. My point was that there's little point in increasing speed when you don't offer the data that will entail. At 50Mb/s, a 200Mb data cap (the smallest currently offered) could potentially last minutes. Hence the joke. Sorry if this wasn't clear.
But this has certainly been talked about elsewhere on this mighty forum. It still seems strange to me to give with one hand ('fastest ever') & take away with the other (data caps) but I'm English & am still (after 5 years) getting used to NZ internet going increasingly backwards.
Thanks for the advice anyway.

cokemaster
Exited
4493 posts

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  #93523 2-Nov-2007 19:42
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It would be nice to debate/discuss some of those points, particularly the bit about the state of NZ internet access going backwards (which often contradicts increased allowances, speeds and fails to take into account other factors make comparsions difficult), however this thread is not the place to do so.




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


JayADee
2028 posts

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  #93525 2-Nov-2007 19:53
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Getting back on topic, the speed is still slow and has anyone other than the person who got a personal reply heard anythnig else? I thought we were all supposed to be getting some news via email?
It's incredible that they've cut the service so hard you can't download email and yet after two weeks, have said absolutely nothing official anywhere. Is this so they can't be held to anything legally? (we didn't write it, so you have nothing to use in court except a conversation we don't recall ever having with you??)

I don't suppose the lovely fellow who get in touch via conference call on our behalf would do so again since he seemed to get some results?

How can we get some kind of official word and I don't mean the call center guy I talked to a couple days ago...



Yahn
57 posts

Master Geek


  #93526 2-Nov-2007 19:54
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Well, I for one still haven't got an email as promised by the end of the week. Maybe I have been sucked into a Woosh void. Who has got an email?

KnumbKnuts
43 posts

Geek


  #93531 2-Nov-2007 20:09
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Never got an email.  Woosh email dosn't work anymore...  XNET email does though... Muuuaaahahahahaha!!!

brucie44
178 posts

Master Geek


  #93534 2-Nov-2007 20:11
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  no email  here.     
 
  will be glad to get shoy of them.    think my sgnature sums it up.           
  
   regards,   
                Bruce.         

    PS  yet enougher ISP    big promises,  little delivery.         
    
   

cette
17 posts

Geek


  #93546 2-Nov-2007 20:50
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Oh dear
You would think this company would start trying to deal with its clients better. The bad rep its getting will just get worse and worse.
If you type in woosh in google, the third link down is "Woosh Wireless its crap!"
Not really a good look.



brucie44
178 posts

Master Geek


#93594 3-Nov-2007 14:04
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 Woosh is the sound  you hear, when you ask to speak to rhe manager.    
 (he is hiding).      



DGordion
3 posts

Wannabe Geek


  #93623 3-Nov-2007 21:36
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I emailed customer support a couple of days ago and received a reply today:

    "Our Network Engineers have reviewed our international traffic and as a result have allocated international bandwidth to     the Orbit Flat Rate plan. A small number of users are using an excessive amount of this bandwidth, which is impacting         heavily on the speeds of the other customers on the same plan.

    What we are aiming to do is arrange it so that the specific users downloading in excess of 300-500 gigabytes per             month, are put into their own group similar to telecom to improve the experience to the rest of our customer base.

    We are aware of the issue and are making changes you will see an improvement within 10 days. Unfortunately, based on     your average usage, we are unable to offer you a more appropriate plan."

So they claim speeds will get better with 10 days...  Unless, presumably, you're in the 300 - 500 GB usage range.  Still pretty slack of them not to say anything unless you complain though...

JayADee
2028 posts

Uber Geek


  #93634 4-Nov-2007 01:07
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Thanks for letting me know that. :)

KnumbKnuts
43 posts

Geek


  #93636 4-Nov-2007 06:43
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Hmmmm.... how is it possible that there are some people downloading 300-500 Gig while on 60kbps?  I smell some BS here!

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