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65 posts

Master Geek
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# 173637 30-May-2015 16:56
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So, I live in an apartment (Queens Lodge in Newmarket). I knew this wouldn't be easy as MDU/apartment installs never are, but just as we got so close the technician came and left saying "This install is too difficult, sorry."

In December, we had the consents approved. In late December through til February Chorus did all the groundwork, which included installing the fibre access terminals inside the communications cupboards on each floor of our building.

In April, we had a technician to come bring the fibre into our apartment. At this stage, the technicians that came said that more work needed to be done in order to get from the access terminals to my unit. Cool. fair enough.

I waited...

I saw other tenants in my apartment started to get fibre installed, I've seen on two occasions Chorus technicians splicing fibre in our apartment hallway for install into others apartments. I talked to one and he confirmed that he was installing fibre into another unit at the time.

I went back to my ISP Bigpipe, and they chased Chorus back one more time. That was today.

The technician took one look through for 10 minutes, and said "This is too hard, you aren't getting fibre. Too difficult, I won't do."

After all this effort, I'm quite upset.

But, what annoys me more, is the situation Chorus have put themselves in. They have installed all this equipment into our apartment building, to make it fibre ready. Except, it's too hard to cable it from the communications cupboard to the individual units.

But the real kicker is, the alternative is 5 mbit ADSL. This 600 unit apartment was built after the cabinetisation project started, however Chorus decided at the time to run the 600 copper pairs for this entire apartment all the way back to the exchange in Remuera (3km's away!!!). My mind is truly boggled by this, I don't understand why they couldn't have cabinetised this apartment at the time they were laying the copper.

What I would like to see is a real solution from Chorus. If UFB is too difficult to get from the communications cupboards in this apartment block to the individual units, can we at least have VDSL?

Although, from the sounds of it, Chorus has already well blown their budget on this apartment building, first when it was built by running all this copper from Newmarket to Remuera, and now second with the UFB rollout. Unfortunately, I don't think they full think things through before making their decisions.

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Biddle Corp
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  # 1314715 30-May-2015 17:08
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The situation poses a difficult dilemma - and the solution really is for the building owner to solve the problem.

Your power company doesn't fix wiring inside your apartment building if changes are made - the building gets an electrician to do it. In situations like this Chorus are clearly burning money trying to retrofit cabling into existing buildings, something that's incredibly difficult to do.

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  # 1314721 30-May-2015 17:19
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It would still be possible to do - only it would cost big money to do so. Im guessing it will require walls / ceilings to be cut open. Then patched and repainted. Otherwise lots of ducting run on the surface in the hallways that would look ugly. Chorus have to make the call - how much to spend on installs now Vs future income from connections?

Also they would know - In approx 5 years or so people will start thinking of xDSL the same as how they currently think of dialup. Meaning they will be more likely to pay the costs themselves for a connection.


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  # 1314807 30-May-2015 19:25
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Why exactly is your install "too hard"?


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  # 1314810 30-May-2015 19:35
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best bet here is get it in writing from your ISP exactly the reason why it is too difficult.

a simple "too difficult" from the chorus contractor is not good enough.

more than likely, the excuse is too expensive and they don't want to spend the money, but that's not really your problem is it!

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Ultimate Geek
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  # 1314821 30-May-2015 19:57
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Also, because of the Chorus contracting model in Auckland, most Chorus Technicians you will come across are independent contractors working for Visionstream. I'm not saying this happens often or anything, but it >COULD< (and do note the emphasis) be that the installer himself either didn't have the time or patience to want to do the install. Definitely chase it up with Bigpipe, because Chorus will have further information on what the Contractor said, which Bigpipe should be able to get for you. Find out the exact reason why the install couldn't be done, and then query it with Visionstream's call center (which I >BELIEVE< you should've been given a contact number for).

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