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# 173847 8-Jun-2015 17:54
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Hi all, have spent a while browsing through the forum over the past month or so and have read a lot about everyones' UFB install problems.  My situation is a bit different as we are trying to get Chorus to build a new copper network for our house to connect to.

We've had quite a frustrating time trying to get connected, and I've got a few questions that I hope someone here can answer for me as I'm a bit of a noob when it comes to this stuff, but first I'll give the background details.


Background
We are in a newly built house in central Auckland that was completed February 2015. We moved in around April 2015. 
The house has been built on a subdivided section. There was one house initially that was demolished for the subdivision to take place. There are now two houses on the sections - ours and one other (although this other house has not yet been completed).

Trying to get connected!
Soon after we moved in we signed up for Spark ADSL naked broadband (assuming all wires would be in place and ready to go). Spark sent their modem and stuff out to us, a technician came and did his magic with the cabinet and we received a confirmation text saying our broadband was ready for use.

As our broadband wasn't working despite Spark's confirmation, we let them know and they sent out a tech who figured out that we weren't connected to the Chorus network. Our house was wired for it all the way to the street but it wasn't connected to anything on the street. Apparently Spark/Chorus didn't realise we weren't connected as they assumed that because there had been a house on the sections previously, that we would already have a connection to the network.

Another tech was then scheduled to come out and give a quote for the work to build the network. Almost $3k. Not a cost that we had expected or wanted but internet is pretty essential so we paid for it right away. We were seriously debating waiting for UFB instead (cheaper, and it is scheduled for June/July in our area) but the CSR at Spark advised that we'd have to wait ages for UFB even after it had been installed, so recommended that we go with the copper install first since it would be much faster.

Spark/Chorus then eventually got back to me about commencing the work. They informed me that they had done the design and would be able to complete the work by August - in 2 months time! Not exactly much 'faster' than waiting for UFB.

I may be being unreasonable, but the whole process has lasted over a month already (just waiting on Spark/Chorus passing correspondence between one another, and them figuring out that I wasn't connected to a network), and now I have to wait an additional 2 months before I'm likely to have internet? And this is despite me promptly replying to everything right away in order to get it done.

Questions
Your views on the above would be great i.e. does this all sound normal/reasonable to you? Also, specifically:

1. If there was an existing house on the property before and assuming they had copper phone lines, shouldn't there be a network that they would've connected to that presumably we can use?

2. With this network that Chorus is building for us - will this also be used by the other new build house on the subdivision? If so then I'd expect that they should also contribute to the cost?

3. Why is it that a new network needs to be built? Can't we run cables and connect to networks that dwellings 2-3 houses down from us are connected to? (Or perhaps it doesn't work like that..?)

4. Would you have expected the house builders to have either a) ensured that we were connected to all telecommunications lines and/or b) at least informed us well in advance that we would need to have a new network built/installed? This would have saved us a lot of frustration if we could have sorted this all out before we moved in.  And if so, would we have any recourse to recover costs from the builders or vendors?

5. Would there be any recourse against Spark/Chorus? It was their fault they didn't realise we didnt have a network initially, and also it was kind of represented to us that the copper network install would be quite quick - I may not have been so willing to go with copper if I knew it was gonna take almost as long as UFB..

6. Maybe a bit ambitious, but is there any way at all to speed up the process e.g. with the council consents etc...?


Thanks all for any insight you can give.

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  # 1319595 8-Jun-2015 17:54
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  # 1319606 8-Jun-2015 17:59
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4) I would say ' No '

 
 
 
 


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  # 1319618 8-Jun-2015 18:05
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TBH if you are due fibre in june/july, just wait for that, dont get connected to the copper network when the ultimate goal is to get rid of that network

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  # 1319622 8-Jun-2015 18:10
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To be honest if there was a house on the section before then it should have the wire that went from it to the (usually) grey pillar outside. Ask them to identify which were the connectors for the old house and then just use those. Then find the cable for the old house (dig it up). Relay it to where the cable from the new house goes and use the gel connectors to connect it?





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  # 1319626 8-Jun-2015 18:16
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The issue should have been discussed with Chorus at the time - and it's always possible you're in the situation you're in right now because the developers didn't want to pay.





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  # 1319668 8-Jun-2015 19:22
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Jase2985: TBH if you are due fibre in june/july, just wait for that, dont get connected to the copper network when the ultimate goal is to get rid of that network


+1
It's June already wink
Why pay $3,000 for one or two months of Internet?
You could buy a lot of 3G/4G for less than that.




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  # 1319699 8-Jun-2015 20:40
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WACC:
1. If there was an existing house on the property before and assuming they had copper phone lines, shouldn't there be a network that they would've connected to that presumably we can use?.


I dont know where you are but some other factors may be  A. the originaly house may have had an overhead connection B. the original terminal may be near the other road frontage boundary edge and not where the developers have taken the service conduits.

2. With this network that Chorus is building for us - will this also be used by the other new build house on the subdivision? If so then I'd expect that they should also contribute to the cost?

A.  Probabley yes - B. up to you and the developer to sort that out

3. Why is it that a new network needs to be built? Can't we run cables and connect to networks that dwellings 2-3 houses down from us are connected to? (Or perhaps it doesn't work like that..?)


Service leads are not run along the front of other propertys unless they are A. Aerial  B. Installed in a common communial Ducting system (which by the sounds of it hasnt been installed in your street.

4. Would you have expected the house builders to have either a) ensured that we were connected to all telecommunications lines and/or b) at least informed us well in advance that we would need to have a new network built/installed? This would have saved us a lot of frustration if we could have sorted this all out before we moved in.  And if so, would we have any recourse to recover costs from the builders or vendors?


A. Connected - No - able to be connected - YES 

5. Would there be any recourse against Spark/Chorus? It was their fault they didn't realise we didnt have a network initially, and also it was kind of represented to us that the copper network install would be quite quick - I may not have been so willing to go with copper if I knew it was gonna take almost as long as UFB..


No - Chorus aren't mind readers - all they can go on addresses vs records to work out if there was/is a service connected/intacted etc   - they probably were never told that the old house was beling demolished and a redevelopement going ahead  (which they should have been) in the first place  - hence the initial no visit turning on of services to the old circuit ( this happens all the time)

You dont have an active current service so there isnt any recourse for loss of it.

Did you get any greement on timeing in writeing - that would be your only recourse due to delays etc

6. Maybe a bit ambitious, but is there any way at all to speed up the process e.g. with the council consents etc...?


No

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