Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1320649 9-Jun-2015 20:52
Send private message

So then you just need to wait for the install date

27892 posts

Uber Geek
+1 received by user: 7378

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1320653 9-Jun-2015 20:53
Send private message

Benek:

But requesting it nearly 1 month in advance and getting such a late install date is a bit weird though, right?



Nope, it's perfectly normal. Jobs and scheduling can change on a daily basis.

Two service orders also can't be lodged on a line concurrently. Your new install can't be lodged until the old one is cancelled.



 
 
 
 




69 posts

Master Geek


  # 1320654 9-Jun-2015 20:53
Send private message

So then you just need to wait for the install date


I hear you, but that's what I'm trying to avoid!

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1320657 9-Jun-2015 20:55
Send private message

Benek:
So then you just need to wait for the install date


I hear you, but that's what I'm trying to avoid!


You can't avoid this and install dates can change / pushed out as well

14792 posts

Uber Geek
+1 received by user: 2753

Trusted
Subscriber

  # 1320664 9-Jun-2015 21:06
Send private message

You need to make a backup plan - rent some short term office space, use an internet cafe, tether to your phone, etc. You can't move a corporate. They don't care. If you're looking to blame someone it's probably your ISP getting the order in late, but blame doesn't help.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1320668 9-Jun-2015 21:08
Send private message

Ask a neighbour if you can connect to WiFi when needed, No streaming of Netflix I suspect


4 posts

Wannabe Geek
+1 received by user: 2


  # 1320673 9-Jun-2015 21:13
One person supports this post
Send private message

sbiddle: Have you established why this is? If you're moving to a new premises my pick would be the disconnection service order is on the date you're moving in, or possibly the day before. This means a new service order for a connection can't be lodged until the disconnection has occurred.

Assuming this is the case just be thankful the people moving out have actually requested a disconnection - is when they don't you'll really start to see delays.




You may also want to ask Orcon to confirm with Chorus that the people moving out have indeed requested a disconnection. We experienced a lengthy delay in getting our connection activated, because the previous tenants had not arranged for a disconnection.

 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  # 1320676 9-Jun-2015 21:17
Send private message

andreajnz:
sbiddle: Have you established why this is? If you're moving to a new premises my pick would be the disconnection service order is on the date you're moving in, or possibly the day before. This means a new service order for a connection can't be lodged until the disconnection has occurred.

Assuming this is the case just be thankful the people moving out have actually requested a disconnection - is when they don't you'll really start to see delays.




You may also want to ask Orcon to confirm with Chorus that the people moving out have indeed requested a disconnection. We experienced a lengthy delay in getting our connection activated, because the previous tenants had not arranged for a disconnection.


Very valid point maybe the people that live in the house now have not requested disconnection until the date Chorus have provided

381 posts

Ultimate Geek
+1 received by user: 70


  # 1320793 10-Jun-2015 04:02
Send private message

If you trust the people that currently have the connection.

Couldn't the op just ask the current owners to transfer the account over into his name? Avoiding Internet connection downtime?

252 posts

Ultimate Geek
+1 received by user: 115


  # 1320813 10-Jun-2015 07:34
One person supports this post
Send private message

You wont be able to do anything about Chorus.  Just be glad you are not getting UFB or it would be many times worse, and you would think the corrent response is wonderful.  Get yourself a 3G card, teather to your iPhone, or find a temporary place to work.

The oher thing to keep in mind is that util the service is activated there is always the chance you *wont* be able to get VDSL, and you'll have to start again asking for something else.




Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

918 posts

Ultimate Geek
+1 received by user: 812

Trusted
Chorus

  # 1320831 10-Jun-2015 08:36
Send private message

Unfortunately no matter how far in advance you book an xDSL install, Chorus cannot actually schedule that work until the current/previous connection at the property is fully disconnected. If the previous occupier is slow to arrange their own move/disconnection, or they book it for a few days after they move out (happens a LOT), Chorus cannot bring this forward without agreement from the outgoing occupant and/or their RSP.

Once the intact is clear (as we say in the trade), only then are Chorus able to book a tech for your connection, based on tech availability as of that date. A 5 day leadtime sounds about right in my experience however I have seen waits of up to 2 weeks in this scenario.

This is the way it has always been, and is legislated as such. No provider gets preferential treatment over another, so there is no queue jumping in any scenario except medical dependence. I have only ever seen one case in 7 years where someone was medically dependent on broadband, and even then it was tenuous at best.

Had you requested an ADSL connection with no site visit required, Chorus could have connected it the day following disconnection of the previous line. Once the ADSL is working, you then call your provider back and request an upgrade to VDSL. This way, at least you have ADSL service while waiting for a VDSL install tech to visit.





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


5442 posts

Uber Geek
+1 received by user: 2516

Trusted
Lifetime subscriber

  # 1320852 10-Jun-2015 08:58
2 people support this post
Send private message

Wheelbarrow01:
Had you requested an ADSL connection with no site visit required, Chorus could have connected it the day following disconnection of the previous line. Once the ADSL is working, you then call your provider back and request an upgrade to VDSL. This way, at least you have ADSL service while waiting for a VDSL install tech to visit.


And please DON'T do this now. Once Chorus are in motion, leave them in motion.

I've seen posts here on where people have tried changing install dates and stuff around; e.g. one that comes to mind was a VDSL install not going to plan, so changed back to ADSL, a day later internet stopped... In the end it would have been quicker for original plan to run it's course.





Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


918 posts

Ultimate Geek
+1 received by user: 812

Trusted
Chorus

  # 1321953 10-Jun-2015 10:57
Send private message

coffeebaron:
Wheelbarrow01:
Had you requested an ADSL connection with no site visit required, Chorus could have connected it the day following disconnection of the previous line. Once the ADSL is working, you then call your provider back and request an upgrade to VDSL. This way, at least you have ADSL service while waiting for a VDSL install tech to visit.


And please DON'T do this now. Once Chorus are in motion, leave them in motion.

I've seen posts here on where people have tried changing install dates and stuff around; e.g. one that comes to mind was a VDSL install not going to plan, so changed back to ADSL, a day later internet stopped... In the end it would have been quicker for original plan to run it's course.



Yes, a point well made. Sorry - I should have mentioned this...




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


27892 posts

Uber Geek
+1 received by user: 7378

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1321963 10-Jun-2015 11:13
2 people support this post
Send private message

pdath: You wont be able to do anything about Chorus.  Just be glad you are not getting UFB or it would be many times worse, and you would think the corrent response is wonderful.  Get yourself a 3G card, teather to your iPhone, or find a temporary place to work.



I think people need to get the mindset out of their head that UFB always takes months to install. It doesn't.

Yes there are plenty of nightmare stories out there with MDUs and shared drvieways and I have to deal with them on a daily basis, but if you're in a residential dwelling that has no access issues (ie the vast majority of residential premises) you'll easily get an install within 1-2 weeks after submitting an order.

I got my UFB at home a few weeks ago. Had it not been for the fact I was away for a week on holiday I could have booked the scoping for 2 days after I submitted my order, and then could have booked the install for the following week.

As it turned out with my holiday I booked a scoping for a Friday a couple of week later, had the civil team turn up the following Tuesday and Wednesday to trench the front yard and install the ETP, and had the ONT install on the Friday. That was 7 days from scoping to install. There was nothing special about my job, it was just a stock standard residential install. Had my house been an overhead leadin rather than underground I could have probably even shaved a few days off that.




2257 posts

Uber Geek
+1 received by user: 703

Subscriber

  # 1321978 10-Jun-2015 11:34
One person supports this post
Send private message

The only thing I would say with UFB, is if you can, be prepared. Pre-Drill holes and run draw wires if you want a nice tidy install, otherwise put up with a surface mount install. Make the Chorus tech's job easy, it's you that has to live in the place after all.

1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.